Quality Customer

N.MUTHUVEL VILLI

QUALITY MANGEMENT PROFESSIONAL

Result-oriented professional offering over 15 years of experience across Automotive Industry; establishing Quality Management System and ensuring In-process(Assembly/Injetcion), Supplier, New Product, & Customer Quality

Profile Summary

Experienced in identifying quality issues or trends in the assigned product; suggesting corrective actions for the same in coordination with senior management

Expertise in developing new suppliers and managing supplier quality for driving operational excellence

Resourceful in building & maintaining supplier relations, evaluating & improving performance through structured supplier quality improvement programs

Strong expertise of working as a QA/QC Engineer in inspection of project works to ensure compliance with codes, approved procedures/ specifications

Skilled in providing customer support, effectively dealing with customer complaints & warranty issues and implementing stage-by-stage quality system; successfully worked with major OEMs such as Hyundai, Ford, Daimler, Leyland & Isuzu

Possess in-depth understanding of various IATF 16949: 2016, ISO/ TS 16949:2009 &

5 Star

Excellence in conducting supplier/ internal audits as per requirement to ensure stringent quality control; track record of dealing with External Certification Audits

Assisted in driving process improvement and facilitating quality excellence through various quality tools & methods like 5S, Kaizen, SPC (Control Chart), MSA, Poke-yoke, Process FMEA and 8D Approach

Hands-on experience in preparing PPAP documents, 8D countermeasure reports, inspection plans and quality reports for decision-making

Efficient organizer & team player with strong analytical, leadership, communication, interpersonal and organizational skills

Cost Reduction & 4M Change of Suppllier,Inhouse & Customer Activity

Customer,Supplier & Inhouse Rework & Rejection Control Improvemnet Activity.

Nov’11- Aug’20 : Seoyon Ehwa India Pvt. Ltd., Kanchipuram Dist.

Junior Engineer- Quality Assurance (Supplier & In-process Quality)

Product: Design and manufacture of Interior & Exterior Automotive Trim & Painted Parts

Apr’10 - Nov’11: Suspa Pneumatics India private Limited Pvt. Ltd., Kanchipuram Dist.

Quality Assistance - Quality Assurance ( In-process Quality)

Product:All types Small Cars Back Door Balancers

Mar’06 - Mar’10: Brakes India Ltd, Chennai private Limited Pvt. Ltd., Kanchipuram Dist.

Quality Train – Production & Quality Control

Product: Drum Brakes, Caliper Brakes(Disc Brake),Brake Hoses & DIH Parking brakes

Managing the entire quality assurance functions involving In-Process Quality, Supplier Quality, Customer, & New Products

Key Result Areas: (Across the Above)

Manufacturing Support/ In-Process Quality

Preparing scope of work, quality plan & inspection test plan, quality control procedure, company procedure, checklists and so on and ensuring adherence to contractual and quality standards

Performing analysis study for some of the major issues and suggesting improvements based on the same

Assisting in the implementation of Poke-yoke and Kaizen in order to reduce customer complaints

Monitoring the execution of 5S, Kaizen, SPC (Control Chart) & MSA inside the shop floor

Providing on-job training to operator on various quality requirements

Developing monthly KPIs like PPM Trend, Scrap Rate and tracking of various audit NC’s

Product Quality

Conducting internal audits to ensure product compliance to internal, customer & regulatory requirements

Raising non-conformities, CAPA evidences & monitoring effectiveness in Internal Audit, if required

Supporting product development with regard to technical design, design review and integration into design FMEA

Implementing various lesson learnt (customer complaints, past failure data, validation failures) from existing products and taking necessary actions in product development phase

Deriving prompt assembly process with controls in place by reviewing Process FMEA

Defining measurement techniques (Gauges & Fixtures) and method of measurement for all child parts (quality inspection plan)

Preparing PPAP documentation and ramp-up (safe launch) plan

Supplier Quality Assurance

Identifying, developing & selecting new suppliers with focus on cost savings and implementing QMS at supplier’s end

Conducting PPAP Audits at suppliers and supplier PPAP review & approval

Performing supplier quality control audits on a regular basis to ensure vendors and their supplies remain in compliance with company and manufacturing standards

Supervising supplier performance according to quality control procedure and applied international standards & codes

Designing and driving trainings and development programs for suppliers

Monitoring supplier rejection & following up on interim containment & corrective action

Controlling product & process changes at supplier end

Customer Quality

Acting as a primary point of contact for major OEMs like Hyundai, Ford, Daimler, Leyland & Isuzu

Monitoring customer PPM (Both 0KM & warranty) & customer portals for scorecard

Visiting customers, addressing product/ process complaints and recommending corrective/ preventive actions

Leading Problem-solving Team in 8D approach

Conducting customer satisfaction survey w.r.t. quality deliverables from customer

System Quality (IATF 16949: 2016, ISO/ TS 16949:2009 & ISO 14001:2015)

Conducting management review meeting (KPI’S, MRM Minutes) to discuss major quality issues with top management & suppliers

Planning & Organizing 3rd Party Audits (External Certification Audits)

Preparing, reviewing & monitoring organization Aspect & Impact Register

Coordinating in the execution of Environmental Management Programs

Monitoring changes in legal & other specific requirements

IT Skills

ERP, SAP,LMS(Lot Management System) and MS Office (Word, Excel & PowerPoint)

Education

2018 BE (Mechanical Engineering) from Sathyabama University–(Part Time)with 6.47 CGPA

2005 DME From Lakshmi Ammal Polytechnic College, Kovilpatti with 79%

2003 12th From Nadar Hr. Sec School, Kovilpatti with 69.92%

2001 10th From Parvathi High School, Illuppaiyurani With 82.02%

Soft Skills

Personal Details

Date of Birth: 04th May 1986

Languages Known: English &Tamil

Permanent Address: 939/2,Maravar Colony, Mettu Street, Illuppaiyurani,Kovilpatti.628502.

Present Address: . HF1,Joel Lakeshore,10th Iyyappan Street,Kamarajapuram,Sembakkam- 600073

E-Mail: *******@*****.*** Phone: +91-988******* / 984*******

Key Impact Areas

Quality Assurance & Control

Supplier Development & Management

Supply chain Operations/ Logistics Support

Product/ Process/ Supplier Quality

Customer Engagement

Quality Audits & Compliance

Process Enhancement

Cost Control

Technical Documentation

Employment Details

Contact this candidate