Desktop Support Engineer

CURRICULUM VITAE

Mohamed Sulaiman Sameer .B Mail Id: **************@*****.***

Chennai, Tamil Nadu Linked in: linkedin.com/in/sulaimansameer

Mobile: 822**-*****, 902**-*****

Objective:

To perform the job assigned to me with my almost sincerity and to show my skills and abilities resulting in the growth of my organization and me.

PROFESSIONAL EXPERIENCE: Totally 4 years’ Experience

Designation - Desktop Support Engineer

Associated with Vista systemz at Chennai, Tamil Nadu

From June 2017 to December 2019 (2 Years 7 months)

Windows desktop & networking domain

Installing and maintaining Computer Devices and peripherals

Installation and configuration of Windows 7,10 based operating systems

Troubleshooting Hardware and software applications issues

Hands on experience in Cisco switches and configuration

Experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems and reported by users

Understanding of enterprise LAN and WAN setups and concepts and Port level troubleshooting of Cisco switches and data cables

Configuring & troubleshooting of Desktop/Laptops & Managing backup and recovery

Experience with Anti-spyware and Anti-virus software

Configuring and troubleshooting Microsoft Outlook and Live mail and mail related issues

Experience in MS Office 2013 and Suites product

Analyze system logs and report issues

configuring and monitoring/troubleshooting of CCTV surveillance support

Document the ticket with the latest update

Maintaining Assets through Asset Management Tools

Report the daily and weekly ticket status to Team leader

Designation - IT ASSISTANT

Associated with ITC HOTELS - Fortune Select Grand at Chennai, Tamil Nadu

From June 2015 to August 2016 (1 year 2 months)

Windows and Admin Support

Installing and troubleshooting Management Software Application ERP for the clients– Client Server Access

Create and Manage users and computers account in active directory in windows 2012 R2 server

Knowledge in DHCP, DNS, File Sharing system

Knowledge in File Backup

Configuring & troubleshooting of printer, scanner & LAN related issues reported by users

Configuring and troubleshooting Outlook and Live mail and mail related issues

Understanding of networking technologies both wired and wireless. Port level troubleshooting of Cisco switches and data cables

Supporting Guests devices for WIFI related issues

Knowledge about FORTIGATE firewall policies, port forwarding, mapping

Knowledge about Symantec Endpoint Protection 12.1 Anti-Virus Server

Installing client package, run commands on AV server

Knowledge about VoIP Concepts, Installing AVAYA SIP phones and analog phones, managing with short codes in Avaya IP office 500 v2 voice server

CCTV surveillance and ESSL device management

Designation - Trainee Hardware and Network Engineer

Associated with Sunnet Solutions Pvt Ltd at Chennai, Tamil Nadu

From Jan 2015 to May 20165 (5 months)

Supporting Desktops and System Related Hardware Installing and Maintaining

Installing & managing wireless Devices

Maintaining Network related devices

Identifying, Analyzing and Troubleshooting software issues

Supporting Clients on site for hardware and software related issues

Design Data and Voice cables and Installations

Educational Qualification:

I have done my B.E., in Computer Science Engineering at JJ college of engineering & technology at Trichy in the year of 2011 – 2014 with aggregation of 6.3 percentile.

I have done my Diploma in Computer Engineering in Ponnaiyah Ramajayam Polytechnic College at Kumbakonam in the year of 2008 – 2011 with aggregation of 88 percentile.

I have done my Matriculation school in Al' ameen matric school at kumbakonam in the year of 2007 with aggregation of 55 percentile.

Other Qualifications:

Completed course in CCNA at NIIT,Trichy

Completed basic hardware assembly and maintenance course

Personal Details:

Language known : English and Tamil

Date of Birth : 3rd June, 1992

Nationality : Indian

Marital status : Single

Resident Address : 3/248 bajanai kovil first cross street,kelambakkam post,thiruporur taluk Chennai - 603103

Permanent Address : 652 A, first main road, Kalimut Nagar, Annalagraharam, Kumbakonam, Tanjore District - 612 401.

Declaration:

I do hereby declare that the particulars stated here are true, correct and complete to the Best of my knowledge and belief.

Place: Tamil Nadu yours truly,

Mohamed Sulaiman Sameer .B

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