Customer Service Technician
Resume:
Jordan A. Salmond III
San Diego, CA 92105
*************@*****.***
Skills
Multitasking while paying attention to details. Able to provide excellent customer service that meets the needs of the clients.
Experience
November 2019 - present
NEXTLEVEL INTERNET - Field Technician II
● Providing technical support on commercial property with the specific attention to the clients needs to their data and VoIP systems
● Installing & configuring CISCO Routers, Firewall, and Switches.
● Intermediate understanding of wiring including: TIA/EIA 568, CAT5, CAT5e, CAT6, tracing cables, troubleshooting cables, termination of RJ-11, RJ-45, biscuit jacks, patch panels, termination of 66, and 110 block wiring, and running wiring through conduit.
● Intermediate knowledge of ISP’s, circuit types, internet services and technologies, including fiber, coax, and twisted-pair cables, symmetrical and asymmetrical technologies.
● Understands different phone models, how to provision, and factory reset.
● Providing training on equipment after installation and additional technical support. June 2019 - November 2019
STERIS CORPORATION - Surgical Field Technician
● Provide support with medical equipment in the OR's at all Scripps Health Hospitals & Clinics. Also at the San Diego Naval Hospital
● Providing excellent customer service to the nurses with proper use of set equipment.
● Technical support via phone, email, or schedule an on site appointment with repairing Surgical Tables, LED Lighting and HD Monitors
● Maintaining a clean fleet service van and conducting weekly inventory of equipment MAY 2018 - March 2019
Nortek Security & Control: San Diego, CA - Retail Technical Support Technician
● Work with the Netsuite program.
2
● Provide technical support regarding a variety of customer equipment issues both for residential and commercial properties. Offering new products.
● Provide excellent customer service
● Proficient in reading and interpreting schematics.
● Maintain and reconcile inventory.
JUNE 2005 - May 2018
Spectrum Cable: San Diego, CA - Field Technician III
● Installing, troubleshooting coax cable, digital devices, wireless networking system & VoIP.
● Provided detailed explanation of services and products to customers.
● Able to climb into attics, telephone poles of 40 ft height & work in cramped areas.
● Order, maintain and reconcile trunk inventory.
● Teaming with a multitude of different departments to ensure the customer gets the best service
July 2003 - April 2005
Cox Communication: San Diego, CA - Field Tech I
● Installing, disconnecting, and troubleshooting coax cable and providing excellent c/s
● Upselling products and services when a need is identified.
● Providing excellent customer service.
● Order, maintain and reconcile trunk inventory
Education
● Southwestern Community College - July 1997 - May 2000 Associate Degree of Liberal Arts
● NCTI - 2012 - Advanced Troubleshooting
● SCTE-ISBE - 2016 - Home Networking Fundamental
Accomplishments
Owner/Coach/Trainer/Mentor of a (All Girls’) AAU Club Basketball team Sol Basketball League Champions:
4th grade 2018 & 5th grade 2019, 2020
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