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AKATUKUNDA GIFT

Email: **********.*****@*****.*** Nationality: Ugandan Sex: F Phone: +256

779914184

CARRER OBJECTIVE

TO fully work in an organization so that I attain corporate and national development through utilizing my expertise, knowledge and skills

To work in an organization so that implement my administration related work in order to develop my career in administration

To participate as an administrator and policy analyst in an organization in order to improve on my skills in administration

Personal Statement

I’m a hardworking individual with proven leadership and organizational skills, attention to detail. Seeking a challenging career with a progressive organization that provides an opportunity to capitalize my technical skills and abilities to make me an overall better person. Am a dedicated team player who can be relied upon to help your company achieve its goals. Knowledge, Skills, & Abilities

• Good Leadership Skills that I believe I can improve on, having been elected in various Leadership positions through school.

• A high degree of computer competency; in particular, the ability to work in numerous applications at one time and correlate information from one application to the next including a good understanding of different file formats.

• Team-work: Having worked with different groups of people in my internship training.

• Self-directed and able to work in a highly flexible and informally structured environment. Exemplary time management skills.

• An excellent command of the English language, both oral and written, and the ability to effectively communicate and positively influence Local stakeholders.

• A clear understanding of best in class consumer/visitor experience in the modern digital world.

• A sound understanding of Interpersonal skills, having worked with many people both as a student and as an Intern.

Educational Qualification

• Bachelor of Arts in Development Economics (Second Class) from Makerere University, Uganda (2015 2018)

• Uganda Advanced Certificate of Education from Namirembe Hillside Secondary School, Uganda (2013 2014)

• Uganda Certificate of Education from Immaculate Heart School, Uganda (2009 - 2012) Work Experience

RECEPTIONIST (CALL CENTRE) AT WATU CREDIT APRIL 2019 TO DATE At Watu Credit, I’m responsible for support including front desk customer service, educating walk in customers about the products we offer as a company, providing office and administrative support, receiving telephone calls, receiving and directing visitors, creating spreadsheets, presentations and filling.

Key Learnings;

Attending to, & educating walk-in customers about the company products that are offered.

Sourcing & Procurement of Company equipment & Supplies used by staff to facilitate their day-to-day activities

Handling & managing office equipment and supplies and ensuring that offices have the required equipment at all times.

Planning and scheduling various special projects at the office.

Ensuring that reception services are provided in such a fashion that visitors are provided with a warm welcome and that their needs are swiftly attended to

Ensuring that all incoming communications (telephone calls, letters, email etc.)

Ensuring that all office utility bills, subscriptions and office rent are paid on time in liaison with the HR/Admin. Assistant

Ensuring that all subscriptions such as email, internet and other service contracts

Other secretarial and receptionist duties such as cleaning the office, and providing tea to the MD

OFFICE ADMINISTRATOR/ CUSTOMER EXPERIENCE ANALYST at JUMIA UGANDA APRIL 2018 TO MARCH 2019

At Jumia Uganda, my responsibility as a customer experience analyst was to gather and interpret data on customer satisfaction to ensure customer retention. Key Learnings;

• Working in a cross-functional environment with brand Marketing, Customer service, Vendor Support & Experience, Commercial Success, Finance-Ops, E-Commerce merchandising, and then E-Commerce Warehousing and Logistics.

• Ensure the timely resolution of Customer’s complaints and queries in order to facilitate a seamless customer experience.

• Report-compiling & analytics of calls & interactions made with customers.

• Proactive engaging of Customers on issues they had with the customer shopping journey & experience and also engaging of the Internal Teams on Resolution of the issues raised by the customers.

• Suggesting to Management about improvements to the Customer journey and experience as a result of interacting with various customers through the Calls made.

• Addressing cross-department concerns, inquiries and ad-hoc requests that were Customer Experience related.

• Ensure all newspapers are received and tracked for effective accountability. POLICY ANALYST VOLUNTEER AT MINISTRY OF HEALTH, UGANDA MAY 2017 TO AUG 2017 At the Ministry of Health, I was granted the opportunity to challenge myself as a Policy Analyst, and below were my Key Learnings from the Internship Experience. Key Learnings;

• Working under minimum supervision.

• Time management.

• Policy analysis

• Budgeting

• Planning

• Office management

• Report writing

Personal Details

• Languages Spoken: English - Fluent, Luganda – Fluent, Runyankore/Rukiga - Fluent

• Clear communicator (written and verbal)

• Creative, flexible and keen attention to detail.

• Capable of prioritizing and managing own workload.

• Self-motivated and Capable of working/using own initiative with minimal supervision.

• Keen to contribute ideas, share knowledge and help others develop.

• Interest in leading edge technologies, and methodologies.

• Keen to develop own skills and knowledge.

• Strong Work Ethic.

• Respects and upholds key values i.e. professionalism, Ethics and Integrity.

• Hobbies: Social Media, Reading, Travelling, & Indoor Games References

Name; Mr. Kafuuko George Hillary

Position; Head of IT

Workplace; JUMIA UGANDA

Contact: 077******* (********.******@*****.***)

Name; Birungi Isabella

Position; Office Administrator (call center)

Workplace; Watu credit

Contact; 075******* (***************@*****.***)

Name; Arinaitwe Enid

Position; Policy Analyst Workplace; Ministry of Health Contact; 078******* (*************@*****.***)

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