Customer service Relationship management,Social Media management

OREOLUWA AKINSANYA

******************@*****.*** No. 2 Ige street Palmgroove Lagos +234**********,081******** Creative, Resourceful and empathetic individual, Regarded by peers and mentors as an overachiever who is committed to excellence in this field, as demonstrated by outstanding academic achievement. Demonstrated thorough and detailed research capabilities, excellent organization skills with an ability to work individually or in a team environment. Excellent communicator with a well-harnessed ability to interact with people of varied backgrounds with ease.

EDUCATIONAL TRAJECTORY

Bachelor of Science (Pure Botany) 2014 – 2018 Second Class Upper University of Lagos, Akoka, Lagos State

West African Senior School Certificate 2007 – 2013 Distinction Community High School, Ikennne Ogun state

PROFESSIONAL SKILLS AND ABILLITIES

Strong Decision Making

Complex Problem Solving

Report Writing

Critical Thinking

Active listening and great adaptability skills

Clear communication Skills

Interpersonal skills

Fluent in writing and speaking English and Yoruba Languages.

Client Relations Strategies

Effective Time Management

Excellent Writing Skills

Familiarity with CRM Operations

Team Collaboration

Proficiency in the use of Microsoft packages

Persuasive Speaking Skills

Graphics design.

CAREER NARRATIVE

EXCLUSIVE O’COUTURE August 2017 to Present

Customer Relations Officer /Social media Manager

Recruited to function in a customer relations capacity, drawing on training and knowledge of the company’s operations to respond to client inquiries on various services in person and through electronic communication media.

Provided Consulting services and professional customer support by keeping customer database and ensuring customer satisfaction

Tasked with managing customer experience from inquiries to purchase

Managed all social media accounts and optimized brand awareness using Digital tools. ABADINA GRAMMAR SCHOOL(NYSC) September 2019 to May 2020 Biology Teacher/laboratory Assistant

Taught and prepared students for West African Senior School leaving certificate Examinations

Played an instrumental role in enhancing the School’s public profile by attending high-profile interactive and education related events.

D-SHOW PRINTING AGENCY october 2014 to February 2015 Front Desk Officer/Receptionist.

Handpicked to manage company’s Front desk, an array of social media accounts, and promotions in print media.

Handled multi-faceted client interactions, including onboarding, issue resolution and de-escalation, payment coordination, and requests for information.

Received Customers and Visitors in a respectful and polite manner. PROFESSIONAL CERTIFICATIONS AND AFFLIATIONS

Certificate in Customer Service and Relationship Management (2020).

Ace Coterie Consulting, Lagos.

Certificate of Achievement, Soft Skills Training (2020)

Jobberman, Nigeria.

Certificate of Achievement, Digital skills; Digital and social media Marketing (2020).

Accenture via Future learn.

Certificate for Communications and Interpersonal Skills at work (2020)

University of Leeds, England.

SELECTED ACCOMPLISHMENTS

Recipient. Oshibamowo students scholarship for academic performance, 2013. Recipient. Dideolu Awolowo Youth Scholarship for academic performance, Anglican Youth Fellowship. TECHNICAL PROFICIENCY

Microsoft Office Suite, WordPress, CRM operations, Canva, Weebly, Mojo.

Contact this candidate