Branch Manager Assistant
Resume:
** **** **** - ****** ************
** ***** **** - ** ******** 2017 Barko Financial Services
** ***** **** - ** ******** 2015 Capitec Bank
Malebajoa Nathaly Mokoena
** ***** ****** ************** 1912
066******* ***********@*******.***
OBJECTIVE
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. EXPERIENCE
Financial Advisor
Implementing financial plans or referring clients to professionals who can help them. Meet sales goals.
Managing and updating client portfolios.
Generate leads.
Contacting clients regularly to discover changes in their financial status. Building and maintaining your client base.
Identify, develop and cultivate own client base.
Create a sales and marketing strategy for new client relationships. Branch Manager
Maximising the profitability
Handling of cash
Balancing the books
Opening and closing of the branch
Management of staff
Management of Nupay system
Marketing
Coaching and motivating the team
Reason for leaving: Spouse moved to another town
Bank branch Manager
Drive safely.operational and growth objectives in order to maximize profitability Drive unique Capitec Bank client service experience Drive performance and service culture in branch
Coach and energize team members
August 2008 - April 2010 Capitec Bank
May 2004 - August 2008 Capitec Bank
August 2003 - May 2004 Edcon
Plan and implement marketing plans
Coordinate arrears and sales processes
Coordinate branch administrative processes
Ensure efficient documentation flow within the branch Market Capitec Bank products
Manage team
Interviewing and selection of candidates
Reason for leaving: Left because of health reasons that has been resolved. Admin Controller
Loan application approval
Perform relief duties in the absence of branch manager Manage naedo system collections
Handling administration
Coordinating filing
Train and coach the team
Reason for leaving: Promotion
Service Consultant
Consulting with clients
Gathering and capturing of information
Deposit – taking transactions
New client take on procedures
Assist clients with general banking related queries Reason for leaving: Promotion
Cashier
Greet the customers entering into organization
Handling all the cash transaction of an organization Receive payment by cash, cheques, credit card etc
Checking daily cash accounts
Guiding and solving queries of customer
Count money in cash drawers at the beginning of shifts to ensure that amounts arecorrect and that there is adequate change.
Issue receipts, refunds, and credits.
Dispense correct change
Reason for leaving: Position was part-time
EDUCATION
Motheo TVET
1997
Senior Certificate
Grade 12
Motheo TVET
1998
Business Studies: Management Assistant
N4
SKILLS
Good listener
Communication
Decision Making
Time Management
Self Motivation
Customer service centred
Conflict resolution
Leadership
Adaptability
Teamwork
Creativity
Client relationship
Presentation
Negotiation skills
Goal driven
ACHIEVEMENTS & AWARDS
Stayed under budget for 3 quarters & receives incentives Were promoted after only 12 months in the role
Trained new employees
Met deadlines consistently
Grew customer base by 10%
Implemented a service level agreement
Received high score on customer satisfaction survey Reduced bad debts
Trained 5 service consultants and were promoted to senior positions REFERENCE
Pinkie Mahlangu - "Capitec Bank "
Operational Manager
**************@***********.**.**
Cindy Hlatswayo - "Capitec Bank"
Branch Manager
Patricia Kutoane - "Barko Financial Services "
Branch Manager (Assistant)
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