Consultant, BA Psychology and Mental Health

EDUCATION

**/**** - **/****

University of Puerto Rico, Cayey, Puerto Rico

BA in Psychology and Mental Health

EXPERIENCE

03.2020 - 08.2020

Flower to the People Dispensary

Consultant

Supplying professional cannabis consultation to medical patients and recreational customers to accurately match them with their desired product. Present visitors with superior customer service ensuring loyalty and brand recognition. Meticulous cashier. Precise and swift fulfillment of online orders. Quick and reliable web support for costumers. Receptionist and translator.

08.2019 - 02.2020

Urbana Dispensary

Consultant and Lounge Associate

Imparting valuable information about cannabis effects, origins, dosage, flower lineage, and terpene profiles. Greeter and front desk associate, in charge of validating the authenticity and expiration date of the visitor’s identification. Oversaw the creation of customer profiles. Inventory dispatch to the sales floor. Lounge associate, administrating all aspects of the consumer experience. 06.2019 - 08.2019

AutoExpreso Highway Division

Customer Service Representative

Maintained and updated toll and vehicle reports to the government database. Assisted with vehicle violations payments and extinguishing them from different systems. Provided reliable and quick web support. Translated conversations and financial reports.

01.2019 - 05.2019

Bwell Dispensary

Cannabis Consultant

Partnering patients with their ideal strain and method of consumption for optimal medical treatment. In charge of opening and closing the dispensary and quotidian cash reconciliation. Receptionist channeling phone calls, creating, and managing cannabis patient's records. Upkeep of social media and the Weedmaps page. 08.2018 - 02.2019

NextGen Pharma Dispensary

Assistant Manager

Preside over employee's schedules and tasks. Cash register supervisor, in charge of daily monetary reconciliation. Development and maintenance of financial and inventory reports to generate marketing and financial strategies to achieve the company's economical goals. Oversaw the handling of company checks and created and maintained patient's records. Upkeep of the Weedmaps and Leafly pages. Involved in the creation of Green Direct (phone app for cannabis delivery and pick-up).

178 Miramar Ave.

San Francisco, CA 94112

08.08.1995 415-***-****

*********.******.***@*****.***

ALEXANDER SANTOS

Bringing the best customer experience in a cost-effective model that foments customer loyalty, brand recognition, innovation, synergy, and economic growth.

04.2018 - 08.2018

Popular Bank

Loss Mitigation Agent

Customer service, translator, management of financial and mortgage-based software, channeling phone calls, appointment coordinator, creation and upkeep of different reports, file maintenance, handled mortgage contracts closures and term alterations.

LANGUAGES

SKILLS

SOFTWARE SKILLS

PERSONALITY

English

Spanish

Excellent conceptual and analytical skills for different obstacles that might present themselves in

the workplace

Interpersonal sensibility that permits me to provide excellent customer service

management Excellent time

Ability to multitask under pressure and work in a fast- paced environment

Meticulousness, flexibility, tenacity, and efficiency while realizing any task

Word

Microsoft Excel

Microsoft Powerpoint

Communicative Punctual

Leader Organized

player Team learner Motivated

Contact this candidate