passenger lounge assistant/ costumer service

ELISA B. REYES

Address: Lot ** Blk ** Boayest St.

San Alfonso Homes Avida Pacol

Naga City, Camarines Sur Philippines

Contact # : +63-927-***-**** / +63-917-***-****

Email :*****.*******@*****.***

Career Objective: To apply for a position that will enhance my skills, knowledge and qualifications at the same time contributing to your company’s growth. Position Applied: Any suitable post.

Profile: A confident, and highly dedicated individual with strong work ethics, quick learner, enjoys challenges in work related areas. Hardworking and trustworthy. Willing to work in any shifts.

Skills:Excellent interpersonal skills, demonstrated in the ability to effectively serve customers and develop strong working relationships with colleagues and customers. Proficient in both oral and written communications. Educational Attainment

ASHRM ( Associate Hotel Restaurant Management)

Santa Catalina College Legarda, Manila

1998-2001

Professional Experiences

June 2009 - July 2020

Emirates Flight Catering - Dubai- Passenger Lounge Assistant

● Reliever to assist and serve in different airlines lounges namely; Gulf Air, Lufthansa, British Airways, KLM Air France and Marhaba Lounge with First Class and Frequent Flyer Passengers.

● Prepare and serve pre-cooked meals in the airline lounges.

● Announce the boarding time of the passengers.

2

● Check the passengers boarding pass upon arrival in the lounge if they are allowed to access the area.

January 23, 2006- February 13, 2008

Emirates Flight Catering - Dubai- Flight Catering Assistant

● Checking the prepared food for the aircraft passengers in accordance to the menu.

● Hand- over prepared food for the aircraft crew.

● Prepare equipment for the outbound flights.

● Ensure at all times that food items are correctly stored in their designated area in accordance with the laid down hygiene practices.

● Clear all the equipment relevant to the presenting and collect the food from the production coordination as per the catering orders. Globe Telecommunication Corp - Valerio St. Makati City-Call Center

● Responsible for answering all incoming telephone calls.

● Assist every guest inquiry and needs.

● Selling prepaid cards using phone calls.

Biggs Food Corporation - Iriga City Camarines Sur-Cashier/Food Attendant

● Serving food to the customers.

● Arrange the displays in the selling area.

● Submit inventory weekly.

● Receive payment from the customer and forward to the kitchen. April 2000 - April 2003

Dusit Hotel - Glorietta Makati City-Receptionist

● Responsible for answering all incoming telephone calls.

● In-charge in the front desk area to welcome guests for check-in and check-out in the hotel.

● Assist every guest inquiry and needs.

● Make sure that each room is ready for the next occupant. 3

February 1999 - 2000

Jollibee Food Corp - Masangkay Branch Avenida Tondo Manila -Cashier/ Food Dresser

● Taking care of the customer orders.

● Responsible for receiving payments.

● Responsible for balancing cash at the end of the shift and turning over cash sales. February 1998- March 1999

Shoemart (Cosmetic Department) Aguinaldo Highway - Cashier/ Food Dresser

● Systematically arranged stocks and displays.

● Assisting customers in their requested orders.

● Placed orders and deals directly to suppliers.

● Prepared daily sales report.

January 1997- February 1998

Streetlife (The Brewery) - 3rd Level Glorietta Makati City - Bartender

● Responsible for mixing concoctions and wines

● Conducts actual demonstration of the product.

● Introducing and promoting products.

● Inspect/ maintain the good condition of products. Seminars and Training Attended:

● Elementary Food Hygiene (Royal Environment Health Institute of Scotland Held in Emirates Flight Catering, Dubai, UAE

Conducted by Ms Catehrine Brown

● Quality Awareness

Held in Emirates Flight Catering, Dubai, UAE

July 31, 2006

References

4

To be provided upon request

Contact this candidate