Engineer Manager
Resume:
W O R K E X P E R I E N C E
Configure, implement and troubleshoot the following
systems:
PBX, G450 Media Gateway with CM 8.1 VMWare
SBC
SMGR SIP Trunk
Verint 15.2 Version Intelligent Recording Voice
Logger
Create VDN/Vectors and Variables.
Monitoring of Telecom services 24/7 to ensure uptime. Perform User Acceptance Testing for new
products/projects.
Back-end production support.
Generate report from CDR and CMS R18
Escalate issues to Telco vendor through ticketing. Implemented the following projects:
Transferred all DID numbers from VOIP to SIP Trunk Verint Intelligent Recording with 15.2 Version
Updated the CMS from R17 to R18 Version
Handle technical related issues of our services.
IT NOC Senior PABX Engineer
HKT Teleservices Inc. Nov 2019 - present
Configured, implemented and troubleshoot the PBX,
G450 Media Gateway with CM 6.3
Supervised Junior and Senior Telecom Engineers in
terms of ticketing, escalated to me for the Level 4 support.
Handled escalated cases from Tier 4 Engineers.
Monitored of Telecom services 24/7 to ensure uptime. Performed User Acceptance Testing for new
products/projects.
Back-end production support.
Escalated issues to Telco vendor through ticketing. Created VDN/Vectors and Variables
Implemented the following projects:
Transferred all devices from G650 to G450 Media
Gateways
Setup configuration for G450 Media Gateways
Updated the CMS from R17 to R18 Version
Tier 4 Telephony Engineer
Sykes Inc. March 2019 - August 2019
Blk 11 Lot 3 Oriele St. South 1,
Camella Springville, Molino IV,
Bacoor, Cavite
*****.*****@*****.***
C O N T A C T M E A T
GERRY G. GADDI
P E R S O N A L P R O F I L E
To be associated with a company where I can utilize my vast knowledge in both technical and management and also gain further experience while enhancing the companies
productivity and reputation.
W O R K E X P E R I E N C E
Supervised Junior Telecom Engineers in terms of ticketing. Handled escalated cases from Tier 2 Engineers.
Configured, implemented and troubleshoot the following systems: CUCM PBX
Infrastructure for PBX, Avaya Media Servers with CM 7.1 Version. SMGR SIP Trunk
SONUS SIP
Avaya SMGR 6.3 Avaya SIP system
AES system
Avaya SBC system
NICE Incontact Voice Call Recording System
Created VDN/Vectors and Variables.
Monitored Telecom services 24/7 to ensure uptime.
Perform User Acceptance Testing for new products/projects. Back-end production support
Generated report from CDR and CMS.
Escalated issues to Telco vendor through ticketing. POC Telecommunications Engineer
Teletech Inc. April 2019 - March 2019
Supervised Junior Telecom Engineers in terms of ticketing. Configure, implement and troubleshoot the following systems: PPBX, G450 Media Gateway with CM 7.1
Avaya AEM
Microsoft Lync system
Skype for Business
Basic Genesis Purecloud
ACR System
Prognosis Monitoring Tool
Created VDN/Vectors and Variables
Monitoring Telecom services 24/7 to ensure uptime
Perform User Acceptance Testing for new products/projects Back-end production support
Generated report from CDR and CMS.
Escalate issues to Telco vendor through ticketing
Implemented the following projects:
Transferred all DID numbers from VOIP to SIP Trunk Updated the CMS from R17 to R18 Version.
Avaya Senior Engineer
Realpage Inc. June 2015 - April 2018
W O R K E X P E R I E N C E
Supervised Junior Telecom Engineers in terms of ticketing. Handled escalated cases from Tier 2 Engineers.
Configured, implemented and troubleshoot the following systems: PBX, G650 Media Gateway with CM.5.2 Version
Verint Version 10 Call Recording Voice Logger System CMS R17
Implemented the following projects:
Call Center projects for both McKinley and WCC site. IP GSM Gateway
Created VDN/Vectors and Variables.
Monitored Telecom services 24/7 to ensure uptime.
Perform User Acceptance Testing for new products/projects. Back-end production support
Generated report from CDR and CMS.
Escalated issues to Telco vendor through ticketing. I.T. Assistant Manager - Telecom
Interglobe Technologies Inc. November 2013 - June 2015 Supervised Cabling Support Technician vendor.
Configured, implemented and troubleshoot the following systems: PBX, G650 Media Gateway CM 6 Version
CUCM PBX
Avaya Aura Messaging Voicemail
Avaya Meeting Exchange Server
Scopia Video Conferencing Server
IVRS Server
TeleAudit Call Billing System
Implemented the project in transferring G650 Media Gateways and Servers. Managed Philam Manila and Provincial sites with LSP.G700 Media Gateway. Created bid documents for yearly renewal of PBX and adjuncts maintenance agreement. Created VDN/Vectors and Variables
Monitoring Telecom services 24/7 to ensure uptime
Perform User Acceptance Testing for new products/projects Back-end production support
Generated report from CDR and CMS.
Escalated issues to Telco vendor through ticketing Sr. Technical Support Specialist - Telephony
Philippine American Life Insurance Company September 2011 - November 2013 W O R K E X P E R I E N C E
Convergence/Implementation Support Division
Installation and configuration of the following Avaya servers and systems: Avaya and Lucent communication systems
Avaya Definity systems and Avaya communication servers Avaya media gateway IP Telephony/ Voip Avaya CMS
Avaya Intuity Audix voicemail system.
Avaya System Engineer
Teledatacom Philippines October 2006 - October 2011 Onsite Engineer – Avaya Voice Engineer
Brady Philippines October 2006 - October 2011
Performed capacity planning and design for project expansions. Generated reports of the results of the testing of our product/service. Handled the following systems:
Voice Network Avaya S8720 Server.
Voice Network system traffic such as trunks IP trunk, CO, ISDN-PRI and E1-R2. Handled backbone for Aspect Dialer.
Provided Tier 2 support for Voice Communication System specializing Avaya PBX system in Brady Manila Call Center
Escalated issues to Telco vendor through ticketing. Onsite Engineer – Avaya Voice Engineer
Accenture October 2006 - December 2008
Ensured 24/7 uptime of all Telecom services.
Generated reports of the results of the testing of our product/service. Handled the following systems and servers:
Voice Network system traffic such as trunks IP trunk, CO, ISDN-PRI and E1-R2. Voice Network Avaya S8730, S8700 Server
Adjuncts such as CAS,Voicemail, CMS and BCMS
Escalated issues to Telco vendor through ticketing. Convergence/Implementation Support Division
Installation and configuration of the following servers and systems: Nortel PBX System such as Option 11 to Option 11C
Midsize Southwestern Bell Freedom Phone
Interdex
Meisei System
Repair and quality control of tele-products. Control and Monitors of PBX system. Field Engineer
SEAC Telecom April 1991 - December 2005
P R O J E C T S
K E Y A C C O M P L I S H M E N T S
Transferred all Telecom devices from UN site to BGC site with seamless implementation. Transfer of all devices from G650 Media Gateway to newly installed G450 Media Gateway with seamless implementation.
Setup and configuration of G650 and G450 Media Gateway with seamless implementation. Call Center setup with all LOB’s or Account, with seamless implementation. C E R T I F I C A T I O N S
Training for Verint version 15.2 Intelligent Call Recording Voice Logger system earned on December 20,2019
Lean Six Sigma Green Belt Certification earned on February 25, 2014 Training for Verint version 10.AIO Call Recording Voice Logger system earned on November 10,2013
Avaya Aura Messaging Training earned November 23, 2012 Nice Perform Express Logger 2.1 earned on July 4, 2012 Tele Audit Call Billing System earned on December 12, 2011 Avaya Certified Implementation Specialist (ACIS) earned on July 4, 2011 ACIS – Avaya Aura Communication Manager (5.2.1) earned on July 4, 2011 ACA-Implement Call Center Certificate earned on August 17,2008 Avaya Certified Associate (ACA) earned on August 15,2008 ACA-Implement IP Office Certificate earned on August 15,2008 ACA-Implement IP Telephony Certificate earned on August 15,2008 ACA-Design Avaya Voice Self Service Certificate earned on August 15,2008 ACA-Implement Integral 5 Certificate earned on August 15,2008 ACA-Implement AVAYA IQ Certificate earned on August 15,2008 CompTIA – Convergence+Certified Professional earned on July 10, 2008 Basic and Advance Administration for AVAYA Communications Manager 3.0 and 5.0 O T H E R C E R T I F I C A T I O N S
Northern Telecom Training Course
Meridian 1 Technical Product Overview
Northern Telecom Training Course
Option 11, Installation and Maintenance
E D U C A T I O N A L H I S T O R Y
Guzman Institute of Electronics
Industrial Electronic Technology Major in Instrumentation and Control 1989 – 1991
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