Sales Representative Service

TIMOTHY TAYLOR

***********@*****.*** / H: 330-***-****

**** ********* *****, *******, **** 44691

SUMMARY

Dedicated, customer driven sales and service professional with extensive experience in commercial and retail sales. Proficient in delivering satisfaction in all service aspects .

SKILLS

Staff management

Task delegation

Customer service and satisfaction

Customer retention

Complaint resolutions

Team building

Operations management

Sales expertise

EXPERIENCE

Service Manager / Great Lakes Best One Tire - Canton, OH 07/2016 - 09/2019

Defined department objectives and monitored performance.

Hired, trained, developed and monitored performance of service department staff.

Established and oversaw department budgets for expenditures, materials and labor.

Enforced adherence to customer service standards to foster satisfaction and retention.

Collaborated with customers to discuss service needs and offer available solutions.

Delivered continuous mentoring to tire technicians to improve skills and potential.

Praised employees for great work efforts and continuously delivered positive reinforcement and constructive criticism.

Prioritized and delegated daily work tasks to tire technicians to meet anticipated project goals.

Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems.

Outside Commercial Sales Representative / Sylvester Truck And Tire - Avon, OH 06/2013 - 07/2016

Answered customers' questions regarding products, prices and availability.

Planned and organized routes within territory to maximize efficiency and time in sales productivity.

Consistently increased sales by 10-15% by developing key customer relationships.

Attended sales conferences.

Grew customer base from zero by prospecting for new customers through networking groups, referral partners and face-to-face visits with companies.

Emphasized product features based on analysis of customers' needs.

Service Manager / Smetzer Tire Center - Wooster, OH 03/1998 - 06/2013

Proficient in all areas and positions of a Michelin Retread Facility.

Promoted to Counter Sales and Service.

Created written plans addressing the needs of the customer.

Optimized departmental processes using organization and communication.

Reviewed inventory levels and ordered supplies to keep shop product in stock.

Dispatched service calls timely and efficiently.

EDUCATION AND TRAINING

Dalton High School - Dalton, OH

Wayne County Schools Career Center - Smithville, OH

Auto Technology

Contact this candidate