Senior QA

MEGHANA RAJ

Toronto, ON

Phone No: 647-***-****; Email: ***************@*****.***

Senior Business Analyst

Retail, Telecom, Capital Marketing, Insurance and Banking

Eight Plus years of Information Technology experience in Business System Analysis and Team leading in Mortgage, Banking, Insurance, Finance and Retail industries

Domain industry expertise in Credit Risk operations and Credit card processing, Lease finance and Residential mortgage loan processes

Extensive knowledge of Object-Oriented Analysis and Design using UML, Rational Unified Process (RUP), Rational Rose, Requisite Pro, Rational Clear Case, Rational Robot and MS-Visio professional

Strong Knowledge of various SDLC methodologies and Project Life Cycle

Skilled in Project Planning, Resource Allocation, Task Allocation and Task Monitoring

Experience in interacting with business users to identify information needs and initiating process changes, Requirements gathering, and authoring Use cases using UML

Expertise in developing UML artifacts: Domain models, Use Case documentation, Use case diagrams, activity diagrams, Class diagrams, Sequence diagrams and state charts

Experience with training and mentoring team members with product knowledge and business processes

Flexible, innovative and ability to thrive in a fast paced, growth-oriented and time-critical environment

Strong business acumen, strategic thinking, communication, interpersonal and presentation skills, adept at creating, editing, and coordinating extensive communication networks (facilitation of joint application development (JAD) sessions and interviews, written correspondence, reports, implementation requirements, project status reports, oral presentations, and e-mails, etc.) to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts

Participated in business and technical design sessions with DBA’s, developers and QA analysts and experience in facilitating and leading multidisciplinary teams along with hands on expertise in Process identification, Project Management, direct customer interaction and leadership responsibilities

Extensive knowledge of Software design, architecture and testing using Java, C, and C++ development environments

Experience in designing and developing Web Services and Web based Applications using Java, .Net, scripting languages

Project experience includes Project Management, customer interaction and leadership responsibilities

Outstanding organizational skills including ability to multitask prioritize and manage increasingly complex issues

Strong work ethic, taking ownership of all duties and responsibilities and meeting management skills

Group and individual based problem solving and decision-making

— Areas of Expertise —

Technical Expertise

Expert in Business Systems Analysis, Testing and Technical documentation

Proficiency in Java and C++ Programming

UML and Object-Oriented Programming

Extensive experience in e-commerce applications, Content management and B2B and B2C Portal Design

Business Skills:

Business Definition Requirements

Business Process Analysis & Research

Use Case Modeling & Analysis

JAD/RAD Sessions

Requirements Gathering

Gap Analysis and Impact analysis

Meghana Raj 647-***-****

Business/Systems Analysis:

Considerable knowledge in the analysis and design of system applications and business processes, using established system analysis, business and system process design, research, and implementation methodologies, placement of business controls, diagramming data and process mapping, applying Unified Modeling Language (UML), and the implementation of performance measures.

Experience in the documentation of system and business requirements and specifications, step-by step technical and user manuals with illustrations, design and development of use and test-case scenarios and root-cause analysis, developing test plans, conducting user acceptance testing, training, and implementing new processes and technology.

Skilled in the establishment of sound and innovative management practices, theory, and customer service delivery methodologies and their application in all business settings including experience in time and motion data collection, statistical analysis and sampling methodologies.

Documentation skills:

System requirement documentation

Process Flows

Use cases

EMPLOYMENT EXPERIENCE

American Express, Markham, ON Aug 2019- Present

Sr Business System Analyst

Project 1: CCIO

The Credit Card Issuance Operation system (CCIO) is to be built for the Amex. It handles client’s bank accounts and the services on the types of accounts like saving accounts and checking \accounts. This project was for processing various types of credit applications as per applicant’s preferences and affiliated banks credit card issuance policies. I was involved in managing the requirements, to convert the tedious time-consuming manual operations to automated operations. This application supports the FICO score retrieval and its simulation under different business scenario. It also calculates and predicts the associated risk factors and suggests the credit card issuance decision.

Project 2: Trade Life Cycle

Worked on multiple projects involving front office, middle office and back office trading systems including asset allocation portfolio management tool, trading system, trade reconciliation system, trade settlements and risk management system (credit risk, market risk and liquidity risk, Swift payments).The project involved developing a fraud management system that would be used to identify, prevent phishing attacks and social engineering scams by paying attention to details and reporting them to Regulatory agencies

Responsibilities

Performed Stakeholder Analysis to identify the key players for project success using SIPOC Analysis

Participated in Stakeholder Management to communicate effectively with the right stakeholders

Used UCM (Unified Change Management) tool, to maintain and track the stakeholders requested enhancements and changes

Performed Implementation assessment for Rational Requisite Pro, Rational Rose, UML and RUP

Followed Agile Methodology

Defined specifications in Rational Rose through Use Cases/diagrams, Conceptual Model, Behaviour diagrams (sequence, collaboration, state chart), Class Diagrams

Worked on with development team on Microsoft.Net platform which provided robustness and flexibility that was really needed to meet the National Bank vision

Documented and analysed requirements using UNIX Elasticsearch

Meghana Raj 647-***-****

Identified and involved all key stakeholders, contributors, business, operations and technical resources that must participate in projects and ensure that contributors are motivated to complete assigned tasks within the parameters of the project plan

Involved in JAD sessions for communicating and managing expectations with affiliated bank whose customers are going to be the final users of the product using UNIX Elasticsearch

Used RACI methodology to describe the roles and responsibilities of various teams or people in delivering a project

Gained Expertise in Financial applications and Products like Equity Trading, Portfolio Management, Wealth Management application, Order management, Market Window, Equities, Options, Mutual Funds, Fixed Income

Scheduled meeting with developers and Testers to collaborate resource allocation and project completion using MS project

Created Use Cases using UML and managed the entire functional requirements life cycle using Rational Unified Process, Requisite Pro

Created Process Workflow, Functional Specifications, and prepared Software Requirement Specifications (SRS), Functional Specification Document (FSD)

Created and managed project templates, Use Case project templates, requirement types and traceability relationships in Requisite Pro

Responsible for creating User flow diagrams (using MS-Visio) and charts for E-commerce

Developed Test cases and Use Cases.

Extensive experience with User acceptance testing (UAT), System Testing, Integration testing and build verification testing

Performed Gap Analysis

Created product documentation, including online help, printed user manual, and training materials

Developed Cross tab reports, Sub Reports by using Crystal Reports Version 8.5/9

Developed various Charts and Graph like Bar Chart, Line graphs, Pie Charts etc by using Chart Expert of Crystal Reports 9

Exported reports into formats like PDF, HTML, EXCEL, WORD and RTF for users

Environment: MS Visio, UML, Rational Rose, Rational Requisite Pro, RUP, WinRunner, LoadRunner, Microsoft.Net, PL/SQL MS Office, MS-Project, Windows 2000, Crystal Reports.

RBC Insurance, Toronto, ON

Business Analyst July 2018- Aug 2019

The project involved testing the web-based application that processes Life and Health insurance policies. The web application automates the entire process of issuing an insurance policy that starts after receiving an application from the client and ends with Local Advisor Selection. As a QA Analyst, I was involved in both functional and regression testing of the application.

Responsibilities:

Interacted with business Analysts to finalize the System Requirements for the application.

Performed the requirement analysis and documented the requirements using Rational Requisite Pro.

Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.

Involved in JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.

Meghana Raj 647-***-****

Worked with internal Stakeholders to define requirements and coordinated user management and developer expectations.

Using Requisite Pro, monitored change requests and documented requirements, integrating them with Use Cases.

Used Rational Test Manager to create and manage various tests, store test information, review and analyse test results.

Conducted presentations of the test results with Gap Analysis to stakeholders and documented modifications and requirements.

Used RACI methodology to describe the roles and responsibilities of various teams or people in delivering the project.

Maintained proper communication with the developers ensuring that the modifications and requirements were addressed and also monitored these revisions.

Involved in compatibility testing with other software programs, hardware, Operating systems and network environments.

Involved in JAD sessions with the entire team and different businesses

Environment:

SQL Server, HTML, Oracle, Rational Requisite Pro, Rational Rose, Rational Robot, Rational Test Manager

Amazon India

Business Analyst May 2012 – June 2018

Project 1: IDP (Instant Discount Policy)

Fraud Risk Analyst

Amazon gains commission when a customer makes a purchase for a contract phone on Amazon site. If the customer breaks the contract, Amazon loose commission which lead to IDP. The project involved developing a fraud management system that would be used to identify, prevent phishing attacks and social engineering scams by paying attention to details and reporting them to Subject matter experts for data analysis.

Project2: Customer Experience Barometer

Customer experience is a Data Migration Project and is in the centre of all actions in buyer risk. The project was scoped in to automate the process of batch pass/closures actions to reduce re-investigating time and to find malware attacks where the customers signings are masked to prevent identity theft.

Responsibilities:

Independently performed data analysis and documented the gap analysis between as-is and to-be processes

Created Use Cases using UML and managed the entire functional requirements life cycle using JIRA

Identified Use Cases from the requirements. Created UML Diagrams including Use Cases Diagrams, Activity Diagrams/State Chart Diagrams, Sequence Diagrams, Collaboration Diagrams and Deployment Diagrams, Data Flow Diagrams (DFDs), ER Diagrams and Web Page Mock-Ups using Rational Rose and MS-Visio thus defining the Business Process Model and Data Process Model

Created Process Workflow, Functional Specifications, and prepared Software Requirement Specifications (SRS), Functional Specification Document (FSD)

Authored design documentation which included: traceability matrices, functional specifications and Complex process and data flow diagrams using MS-Visio

Meghana Raj 647-***-****

Facilitated application development sessions and walkthroughs between technical and business teams for meeting customer requirements as well as solving problems on a daily basis such as, but not limited to, delays, documenting errors and incorporating software enhancements into design documents

Prepared monthly status reports for Enhancement Requests to the project team that was used in efficient tracking and monitoring of open issues of the project

Environment: HTML, JIRA, Rational Suite (RUP, UML with Rational Requisite Pro, Rational Rose, Rational Robot, Rational Test Manager), Windows.NET/2000, MS Project, J2EE, Crystal Reports.

KEY ACHIEVEMENTS

Top 5 Best Performers: Played a role in the pilot team to avoid Dollar loss on high-risk orders by maintaining consistent quality check.

Training & Mentoring: Re-created training materials for wireless process for cross-functional teams

EDUCATION AND PROFESSIONAL DEVELOPMENT

BACHELOR’S DEGREE IN INFORMATION TECHNOLOGY 2012

JNTU, INDIA

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