waitress

Name:Sumayah,Nangendo.

Position:Waitress`

Phone no:+971*********

Email address:***********@*****.***

D.O.B:July/7/1997.

Nationality: Uganda

Marital status:Single

Visa status: Visit visa

Education:Certificate

Professional summary

Dedicated waitress with over 4 years of exemplary service in food and beverage industry.committed to providing helpful,fast and accurate service to customers.Demonstrate active listening and communication skills to ensure customers are satisfied and happy, experience in various settings, including family restaurants,bars, cafeteria,and room service.comfortable serving customers of various age ranges and backgrounds.determined team player striving to deliver the highest quality service alongside food service staff.

Competencies/skills

• Excellent customer service

• Quick learner

• Fluent in English

• Team player

• Ability to present bills

• Add on sales/upselling/gross selling

• Ability to use POS and Ms office proficiency.

• Effective communication

• Ability to multitask

WORK EXPERIENCE

BONNINGTON HOTEL(JLT) McGettigans Irish Pub.Waitress/Hostess From Jan 2019 to June 2020

Roles and responsibilities,

• Accept and organize reservations, and prioritize reservations to accommodate customers.

• Welcome guests in a warm and friendly manner, Seat them and manage the seating chart.

• Present menu, answer questions and make suggestions regarding food and beverage and having full knowledge of the foods & beverages items in the menu and their prices.

• Serve guests their food & beverage in a prompt and courteous manner as per the high standard of service required and check the guest satisfaction with our service.

• Know all the food liquor,beer,wine and retail offered and ensure hot food is served hot and cold food is cold.

• Responds to guest inquiries and requests in a timely,and efficient manner.

• Report complaints, if any,to the supervisors ensuring a follow up is perfomed accordingly.

• Being knowledgeable to operate the hotels point of sales( POS) system,other order taking systems.

• Communicate with kitchen staff directly and via computers.

• Followed all cash handling policies and procedures. HOTEL AFRICANA/Waitress

From August 2017 to October2018

Roles and responsibilities

• Providing a warm welcome to customers with a smile.

• Providing menu to customers after showing them where to seat.

• Making recommendations and suggestions from the menu to the guest

• Issuing receipts,refunds or change to the customers correctly

• Counting money in the cash till at the beginning of the shifts to ensure amount is correct and providing adequate change

• Maintain clean and orderly check out areas

• Making a friendly relationship with regular customers which makes them come back again

• Ensure timely delivery of all food and beverage items to customers.

• Understand menu content and keep up to date with any menu changes

• Answer guest querries in apolite and helpful manner. KAMPALA SERENA HOTEL/Room service and order taker

From April 2016 to June 2017

Duties and Responsibilities:

• Should have very good telephone etiquettes and to be responsible for answering all telephone calls and prioritizing said calls.

• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.

• Responsible for being memorable in all menu items,pricing and other hotel services.

• Ensure correct posting in POS system for communication to the service and kitchen department.

• Thoroughly completed all station set up and breakdown responsibilities while working multiple roles during a schedules shift.

• Delivered outgoing orders as per guests requests while exercising appropriate telephone etiqwette with guests.

• If the order has not been sent up by this time, a call must be placed to the guest to apologies and re-evaluate the delivery time.

• Communicated to the head chef with any issues regarding food quality and service levels.

• Present physical and accurate check to guest and complete the payment process. HOBBIES AND INTERESTS

ENTERTAINMENT (Singing,Dancing)

SPORTS AND PHYSICAL ACTIVITIES ESPECIALLY( Swimming ) References

Available on request.

Contact this candidate