Customer Service, communicator

TINUOYEOLAJUMOKEFAITH

B.ACOMMUNICATION&PERFORMINGARTS.

SUMMARY

A dedicated,ambitiousandmotivatedindividualwhoisafastlearner with excellent multi-tasking skills,computer literacy and customer service focus.A goaloriented tutorwithexcellentoral,written and listening communication abilities.Skilled in planning and achieving initiativesleadingtodesiredgoalsofprofitability,clientacquisitionand retention.

EXPERIENCE

ASSISTANTTOTHEDEPUTYCONTROLLER–NIGERIANPRISON

SERVICE

Abeocuta,OgunState. 2015-2016

Organized,maintainedandmanagedspecialtoolsasregardsbusiness approach; received enquiries and complaints. Ensured adequate monitoring ofmailsandcalls,determined and adequatelymentored various team members with the aim ofinculcatingamoredesired workflow.IensuredgreatserviceandcustomerfocusasIwasthe imageofthedepartmentatfirstglance.

Accomplishments:

Proven success in maintaining call conservations with colleaguesandvisitors.

Planned the time table schedule ofbusiness,personaland weekendevents.

Provided numerous techniques to managing daily activities, commitmentsanddeliveries.

Excellentjobknowledgeandachievedpositivefeedbacks. PERSONALDETAILS

Mobile:+234810058

7921

*********@*****.***

BIO

Sex:Female

Nationality:Nigerian

PROFESSIONALSKILLS

ProficientinMSOffice

Multi-TaskingSkills

SharpLearningAbilities

INTERNNEWSEDITOR–GREATPUBLISHINGCOMPANYLIMITED

2015

Maintained the dailytasksofsourcingfornews,collating statistical figuresandanalysisoftheareascovered,conducted variousseries andstagesofinterviews,Wrotenewsworthystoriesandtranscribed newsscripts.

Accomplishments:

Researched,documented,wrote and conveyed news in an honest,ethicalandobjectivestandard.

Assistedinwritingstoriesthattouchedawiderangeoftopics includingreligion,politics,healthandlifechangingevents.

Workedcloselywithcontentlayouteditors,plannedpublication materialsforreleaseaccordingtodeadlines.

ASSISTANTLANGUAGETRANSLATOR –OSUNSTATE

BROADCASTINGCORPORATION

OsunState. July2015–September2015

Conductedresearchontranslatingarticlesandpages,Itranscribed newsstories,Igavereliablefeedbacktothedepartmentandthus monitoredlocalandinternationalnewsonadailybasis.

SECRETARY–NIGERIANSHIPPERS’COUNCIL

June2014–September2014

Scheduled regularmeetingsanddecisionsandIassigned various tasks.Executed extreme strategies on the developmentofabetter workflow,conductedvariousstagesofriskanalysis,ergonomicsand work related issues.Kepttrackofexpensesandfurtherpredicted costs.Coordinatedqualitycontroltodeliverablesandhencemeasured the performance.Monitored projectprogressand treated the issues GreatTeam Player

CORECOMPETENCIES

•COMPUTER

PROFICIENCY

•TIMEMANAGEMENT

•TEAM PLAYER

•JOBKNOWLEDGE

•MULTITASKING

SKILLS

•ADAPTABILITY

•COMMUNICATION

SKILLS

•SHARPLEARNING

•PROBLEM SOLVING

•CUSTOMERSERVICE

FOCUS

•STRATEGICPLANNING

ANDTACTICAL

EXECUTION

REFERENCES

thatarosewithit.

Accomplishments:

Achieved great planning, organizing and monitoring the engagementlevelofclientsandcolleagues.

Provided numerous techniques to managing daily activities, commitmentsanddeliveries.

Keptdocumentsinasafeorder.

Adequatelydispatcheddocumentstootherdepartments. EDUCATION

BACHELOROFARTSINCOMMUNICATION&PERFORMINGARTS

BowenUniversity — 2015

DIPLOMAINFRENCH

NigerianFrenchLanguageVillage--2016

DIPLOMAINRADIOPRODUCTION

CruiseCommunicationAcademy --2015

MASTERSDEGREEINCOMMUNICATIONANDLANGUAGEARTS(inview) UniversityofIbadan 2019--tilldate.

Okekeikechukwu

AreaSalesManager

AirtelNetworksLtd

081********

OlumideTinuoye

Controller,Nigeria

Correctionalservice

080********

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