Computer Operator Support
Resume:
Computer operator with over ** years of experience in technical support and operations management supporting helpdesk operations, managing open system infrastructures and mainframe. Specific responsibilities include providing customer support through helpdesk operations, the management of system integration and performance, application performance support, fault detection and problem analysis, and effectively meeting service level objectives. Analytical, detail oriented and adept at encouraging an organized approach to problem solving. Primary areas of expertise include the following:
Project Management
Training and Support
Helpdesk Support
Java
SAP
Operations Management
Process Improvement
Customer Support
Oracle
Microsoft Office Certification
IT Service Management
Quality Assurance
Network+ Certification
A+ Certification
FAA Air Traffic Controller
PROFESSIONAL EXPERIENCE
FANEUIL, INC., LEESBURG, FL
Toll Collector November 2018 – Present
COMPUTACENTER, NEWTOWN SQUARE, PA
Information Technology Remote Hands / Coordinator May 2017 – October 2018
Provided Remote Hands support for SAP at the Newtown Square, PA campus
Coordinated hardware support globally for SAP through the following vendors: IBM, CISCO, and HP
CLARKS GLOBAL, KENNETT SQUARE, PA
Lead Computer Operator and Shift Supervisor 2001 – 2016
Managing data center night shift operations responsible for daily processing of all enterprise production systems
Ensure all production and network systems meet Service Level Agreements (SLA) availability requirements
Monitor all aspects of the client server environments, including LAN and WAN communication networks, and Data
Center Environmental systems
Troubleshoot network communication issues, re-establish communication on the network by installing new fiber cable
Performed hardware repairs as needed, replace fans, ram chips, hard drives, and install rack servers
Evaluate critical path factors for scheduled work, escalated issues as appropriate and directly assisted support staff in problem resolution and system restoration activities
Provide support to end users for service desk calls during non-business hours
Support migrations of applications from a Windows platform to SAP
Manage the availability management process for the IT Department. Responsibilities include monitoring, analyzing and reporting data related to the availability of critical systems and components
Collaborate with the business area to analyze and determine the application requirements for service availability
Assist the network and business support teams in the evaluation of performance related issues
Escalated issues, assigned tickets to the appropriate managers, closed tickets with resolutions
Provided help desk support to internal and external customers
Performed applications testing, integration, Quality Assurance, and Beta
Multi-tier level user support via phone and email
Used Active Directory to reset User Passwords
Perform offsite software installation and upgrades
ROLLINS TRUCKING CORPORATION, WILMINGTON, DE 2000 – 2001
Computer Operator
Mainframe production jobs
Use multiple media types to perform printing functions
Produce and monitor large printing jobs
COMCAST CABLE, WILMINGTON, DE 2000 – 2000
Help Desk
Provided help desk support
U. S. ARMY
Station Commander
Track Commander
Unit Supply Sergeant
Personnel and Resource Management
FAA rated Air Traffic Controller
TECHNICAL SKILLS
CompTia Network+ Certification – June 2001
CompTia A+ Certification – April 2001
Microsoft Office Specialist 2010 Certification
NT, IBM Blade Servers, WTS, and Unix-AIX Servers
Windows 7, Windows 10
Microsoft Office Professional 2007, 2010
Electronic Data Interchange (EDI)
Omnibus
Micros – Point of Sales for Retail
Retek – Retail Business
Oracle
Product Life Cycle Management (PLM)
Retail MID – Chain and Store Management Systems
SAP
24 X 7 Scheduling
EDUCATION
Goldey-Beacom College, Wilmington, DE
Degree: Master of Business Administration with a Concentration in HR Graduated August 2018
Degree: Master of Business Administration with a Concentration in HCM Graduated May 2017
Degree: Master of Business Administration with a Concentration in IT Graduated May 2016
Degree: Bachelor of Business Administration Graduated May 2015
Degree: Associates in Business Administration Graduated May 2014
Delaware Technical and Community College, Wilmington, DE
Project Management November 2010
Java Programming May 2009
Oracle May 2008
MCSE Certification, exam 70-210 2004
MILITARY EDUCATION
ULLS-S4 Operator/Supervisor Course
Hazardous Waste/Materials Regulatory Compliance Course
Noncommissioned Officer Logistics Program
Noncommissioned Officer Academy
USAR Maintenance Course
USAR Logistics Management Course
USAR Organizational Supply Management System Facilitator Workshop
Supply Course
U. S. Army Quartermaster School
U. S. Army Institute of Personnel and Resource Management
U. S. Army Aviation Center
Air Traffic Control Tower Operator Course
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