Mali Diskaya

Totowa, New Jersey, U.S. – 862-***-**** – adfdac@r.postjobfree.com – linkedin.com/in/malidiskaya – GC EAD Card Holder

Desktop Support Engineer/Quality Assurance Engineer

Technical Troubleshooting - Web Automation – Test Plan Development

Quality Assurance

Process Engineering

Framework Development

Research & Analysis

Data Validation

Project Management

Continuous Integration

Instructional Design

Agile Methodologies

Test Cases

Continuous Deployment

Technical Support

Team Leadership

Technically minded and performance-driven professional with 10 years progressive experience at IT industry. Skilled in performing web test automation and developing data driven framework with TestNG using Annotations, Parameterizing, Data provider Annotation, and Listener interface.

Proven success in defining QA and testing process, plans, and defect tracking documentation. Experienced in enhancing automation code and resources by using Git as version control tool and GitHub as resource sharing platform.

Possess in-depth knowledge and understanding of JAVA collection, java I/O, JDBC, exception handling and object oriented programming language concepts.

Critical thinker and problem-solver with expertise in web automation using Selenium WebDriver, JAVA, Cucumber, TestNG, Maven, Git, GitHub, Sauce Labs, and Grid.

Adept at writing feature file using Gherkin language, corresponding implementation of glue code in the step definition, and implanting steps using java following Page Object Model (POM).

Expert in performance, scalability, and reliability testing methodologies of distributed systems. Articulate communicator, exhibiting excellent organizational and interpersonal skills with fluency in Korean, English, and Turkish.

PROFESSIONAL EXPERIENCE

SILICONE LABS Fairfield, NJ Sep 2019 - Present

Quality Assurance Engineer

Use Selenium WebDriver, JAVA, Selenium Grid, and Maven for web applications to design, develop, and implement automation scripts. Determine web element using custom Xpath/CSS and ChroPath, identify correct data for testing as well as write and execute test scripts using IntelliJ IDEA. Ensure effective build management and implementation of CI tool – Jenkins by employing Maven. Complete all assigned tasks in an efficient manner such as writing proficient Java glue code step definitions for test scenario, conducting API testing using Postman, and writing test plan & test cases as per requests.

Key Contributions:

Leveraged technical skills and knowledge while using JAVA programming language with the help of Selenium WebDriver to design behavior-driven development (BDD) framework with Page Object Model pattern.

Rendered expert services in a highly dynamic AGILE-Scrum environment and contributed efforts in walkthrough, sprint planning, daily stand up, and sprint retrospective meetings.

Played a key role development of test case scenarios, execution of test case, and maintaining defects using JIRA Tool.

Steered in-depth analysis to evaluate functional requirement and used case document to better understand business logic, application requirement, and technical aspects of the system.

Successfully executed Selenium automation suites on different platform using Sauce labs while performing browser combinations at the same time.

Ensured collaboration among stakeholder through application of GIT/GitHub for version control and common platform.

MILKYWAY EDUCATION CENTER INC Wayne, NJ Aug 2018 – July 2020

IT Support

Liaise and function closely with management and staff to guarantee provision of technical support for continuous improvement and development of innovative IT solutions. Utilize key skills and knowledge while dealing with clients and shared accurate information on IT products or services. Evaluated and assessed malfunctions of hardware to determine appropriate actions to maintain computer and network operations functional. Liaised and functioned closely with social media team to facilitate seamless work. Conducted regular inspection of computer and network equipment for purpose of identifying and verifying repair needs.

Key Contributions:

Built and strengthened relationships with operational partners & staff to confirm smooth running of functions.

Identified and resolved technical issues by applying best diagnostic techniques and responding to pertinent questions.

Delivered training and coaching to the selected personnel for in order to ensure their ability to use new and existing software. Adopted best practices to confirm effective management of G-suite accounts and company website.

Analyzed and tested technology applications, tools, and programs for the purpose of assessing proposed products, programs or tools to deliver feedback for the administrative decision processes and guarantee suitable acquisition of educational and operational technology solutions.

Demonstrated expertise in setting up, configuring, and managing network components, including management of multiple VLANs on the network, an enterprise wireless network with multiple AP’s, and network operating systems.

Gained hands-on experience with Windows/Linux/Mac OS environments.

Setup hybrid classroom system for distance learning.

KOREA FOREIGN SCHOOL Seoul, NJ May 2015 - Aug 2018

IT Support Engineer

RIS Seoul, NJ Mar 2010 - Jun 2015

IT Support Engineer

Took appropriate initiatives to ensure development and implementation appropriate problem resolution procedures by IT department. Adopted best practices to effectively manage of all service requests in line with the requester specification and in specified timelines. Coordinated and functioned closely with a service management tool to track and record all incident, request, and change management tickets. Expertly maintained the active directory, file server, and phone system for the corporate office as well as kept appropriate record of all equipment, hardware, and programs. Troubleshot and maintained a variety of user technology and network infrastructure by leveraging technical expertise.

Key Contributions:

Identified process updates and improvements by recognizing key support metrics and reviewed data in collaboration with team and IT leadership.

Delivered technical assistance in liaison with management & staff to confirm continuous improvement of IT solutions.

Significantly enhanced efficiency by directing networks and by devising policies, procedures, and processes.

Ensured proper functioning of systems by maintaining technology equipment and systems as well as confirmed all systems supporting district administrative and educational operations.

Tested technology applications, tools, and programs for the purpose of assessing proposed products, programs or tools to ensure acquisition of educational and operational technology solutions.

Demonstrated in-depth knowledge of classroom technology, including SmartBoards, clickers, document cameras, sound systems, projectors, cameras, etc. Possess knowledge of virtualization and hypervisors: VMware vSphere.

Leveraged technical expertise while working on configuring and supporting mobile devices. Contributed efforts in maintaining IT asset inventory through active tracking, physical verification, and asset tagging.

Delivered active support throughout the evaluation and procurement of new IT equipment as well as provided audio & video (AV) support for office meetings, conferences, and other activities.

Troubleshot on-premise laptop\desktop environment, including workstation imaging, support of Microsoft Windows desktop operating systems (WIN 7/8/10/OSX), and hardware repair.

EDUCATION AND CREDENTIALS

Master Degree in Computer Science, North American University, Texas, USA

Bachelor's Degree, Kyungpook National University, Deagu, South Korea

Full Stack Automation Developer (SDET) Program, Silicone Labs, Fairfield, New Jersey

Licenses & Certifications: Certified Scrum Professional (CSP) - Scrum.org

TECHNICAL PROFICIENCIES

Selenium, Java, Cucumber, Maven, MySQL, Postman TestNG, Research, Marketing, Social Media, Instructional Design

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