Executive Assistant Social Media
Resume:
Nicole Mahoney
New York, NY 302-***-****
SKILLS
EMPLOYMENT HISTORY
Flexport, New York (supported temporarily in other North American offices) Workplace Manager - Dec 2017- Feb 2020
+ Led the opening of offices in Seattle, Vancouver and Philadelphia creating a codified SOP for North America that was adopted as a global standard
+ Managed and negotiated 100+ vendor relationships for the community driving employee satisfaction consistently measured through Culture Amp surveys
+ Operationalized 50+ events reaching 500+ members overall utilizing my budget guide for per office breakdown
+ Co-Founded internal initiative to elevate the voices of Black employees in NY region, which became a company-wide ERG focused primarily on staff education
Executive Assistant - Aug 2016-Dec 2017
+ Supported & maintained scheduling for 5-8 executives creating optimal readiness for meetings and travel
+ Planned and executed internal and external conferences for 10-80 people ensuring consistently smooth operations
+ Ensured the successful onboarding of 800+ employees through Flexacademy providing support across HR & IT functions Lending Club, San Francisco
Member Support Representative - April 2015-July 2016
+ Assisted borrowers through application process ensuring optimal customer experience and maintaining average of 60-80 support calls per day
+ Led personal training sessions to help support fellow team members on compliance and best practices
+ Volunteered in partnership with Citizen Schools to provide personal finance education to 60+ middle school students over three semesters
EDUCATION
Fordham University - New York, NY
+ Master of Social Work - anticipated graduation in 2022 University of San Francisco - San Francisco, CA
+ Master of Arts: International Studies - 2014
University of Delaware - Newark, Delaware
+ Bachelor of Arts: International Relations - 2011 BACKGROUND
Experienced Customer Success professional with 10+ years of relevant experience across consumer-facing industries Volunteering - Board Member of NY LWT Chapter Social Media - Facebook, Instagram, LinkedIn Technical - Microsoft Office, SpaceIQ, Workday,
Confluence, G suite
Language - Spanish (basic)
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