Desktop Support Engineer

Bhavesh Patel

**********@*****.*** 201-***-****

SUMMERY:

Knowledgeable with Experience of 3 years in networking, installation, Configuring and maintaining network device

Experience in configuration of virtual Local Area Networks (VLANS) using Cisco router and multilayer Switches support.

Implementing IP addressing Schemes, LAN/WAN protocols, IP Server to meet network requirement in different Environment. Knowledge of TCP/IP network/stack

Involved in troubleshooting network traffic and its diagnosis using tools like ping, traceroute, WireShark, TCP dump and Linux operating system servers.

Training in Cisco IOS for configuration & troubleshooting of routing protocols: MP-BGP, OSPF, LDP, EIGRP, RIP, BGP, IPv4, IPv6, MPLS.

Technical Training in the CCNA and CCNP.

Technical Environment:

SOFTWARE: Microsoft Office, C++, Cloudsim, Xilinx Vivado, Feko Software, Kali Linux, DDOS, Virtual Box, Hadoop, GENI TOOLS, GNS3, Wireshark, Putty, Cisco packet tracer.

Network Protocols : IPsec, DNS, DHCP, Protocols Telnet, SNMP, ARP, HTTP, HTTPS, ICMP, TCP, UDP, MPLS, LAN/WAN, AAA, VPN, IPV4, IPV6, RIP, EIGRP, OSPF, BGP, VTP, STP, RPVSTP, ACL Configurations.

LAN Technologies: Ethernet, Fast Ethernet, and Gigabit Ethernet, SMTP, VLAN, Inter-VLAN, Routing, VTP, STP, RSTP, Light weight access point, WLC.

Operating system: Linux, Windows XP/vista/7/8/10, Android, IOS, VMware

Other Skills: Pic Environment, Serial Bus (I2C, CAN Bus), ARM Processor, Robotics, Cadsoft Eagle Pro, MP-lab, MATLAB, Python, Xilinx, Linux, Auto-cad, Circuit Designing, Hardware Configuration Management, Debugging, DHCDNS, VMWare, Network Security, Routing, SNMP, Soldering,, Printing the Circuit Board Virtually and Physically.

PROFESSIONAL EXPERIENCE:

Linde/ Network Engineer intern Vadodara, GJ, India

11\2014-06/2015

Responsibility

Maintaining and administering routers, SDWAN devices, switches and load balancers.

Performing disaster recovery operations as required.

Protecting data, software, and hardware by coordinating, planning and implementing in accordance with the Security and compliance environment.

Troubleshooting, diagnosing and resolving hardware, software, and other network related issues.

Replacing or upgrading network hardware components when required.

Technical expertise for WAN technologies to support the business.

Monitoring network performance to determine if adjustments are required to the environment.

Conferring with network users about solving existing system problems.

Operating master consoles to monitor the performance of networks and computer systems.

Coordinating computer network access and use.

Designing, configuring and testing networking software, computer hardware, and operating system software

Encircle- IT service Engineer intern Vadodara, GJ, India

12/2012-11/2014

Responsibility

Provide phone technical support to users in areas which include e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications.

Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

Receive and respond to helpdesk calls relating to Email and network accounts, permission and access, password resets, and PIVs.

Conferencing and instant messaging support,

Remote desktop support, Telephone, voice service, VOIP support, Email and telephone directory updates.

Network connectivity and remote access issues, Network printing issues,

IT security issues and virus protection.

Software patches, updates, upgrades,

Data backup and recovery

EDUCATION:

New York Institute of Technology, New York, NY August 2019 Master of Science in Electrical and Computer Engineering

Vadodara Institute of Engineering and Technology, Vadodara, India June 2015 Bachelor of Science in Electronics and Communication Engineering

Parul University, Vadodara, India June 2012 Diploma of Science in Electronics and Communication Engineering

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