Desktop Support Sccm

ANKITA SINGH

Mobile: +91-828******* ~ E-Mail: ****************@*****.***

Seeking assignments in the domain of Configuration Management, MDT/ System Center Configuration Management with an organization of high repute in IT Industry

PROFESSIONAL SNAPSHOT

Presently associated with Accenture Gurgaon as senior analyst.

Complete implementation of SCCM infra.

Handled a small team of associates.

Completing transitioning of Imaging Account.

Worked in requirement gathering from client for Imaging and SCCM infrastructure and implementing design.

Demonstrated skills in efficiently handling Client Remediation and Inventory requests.

Creating a Model to maintain task sequences.

Good analytical, communication, inter-personal, presentation, training skills.

Handling Incident tickets, Change Requests, remediation of machines remotely and generating deployment status reports.

Working on tools for client remediation to achieve compliance for the deployments.

Given trainings on MDT

ORGANIZATIONAL SCAN

Aug 2019 – Till Now 1E Infosystems

Key Deliverables

Dec 2016-Aug 2019 Accenture

Key Deliverables

Created and implemented windows 10 solution end to end by SCCM and MDT.

Responsible for creating OS Image for client using MDT (Quarterly).

Image specific document meeting with client to gather the requirement for image creation.

Providing Support of OSD - Standalone Media.

Hardware Platform Independent Images using VMWare Technology.

Driver management through MDT and SCCM.

Imaging Infra Setup.

Imaging (MDT) Classroom Training.

Setup SCCM infra as per the solution provided by architects.

Experienced on windows autopilot.

Performed SCCM upgrades.

Performed general SCCM administration and troubleshooting.

Creation and administration of applications, programs, collections.

Troubleshoot failed SCCM deployments and SCCM health issues. .

Administered the SCCM tool set back end to keep the system running and healthy, including changes to the core components and settings, backups, restores, software delivery, client heath, reporting, boundaries, and bandwidth settings.

Managed and administered SCCM client health, including the process of getting clients healthy.

Installing SCCM clients with Client-Push and good experience in Trouble shooting.

Performed periodic cleanup activities of the SCCM infrastructure

Provided second Level support for Software Deployment problems

Generated compliance reports for patching and software deployment.

Participated in appropriate regional activities / discussions / projects and meetings.

Created low level and high level designs for windows 10 solution for multiple projects.

Dell International Services, Noida

Technical Analysis Analyst Jun 2015 – Nov 2016

Key Deliverables:

Responsible for Requirement gathering for MDT and SCCM Imaging accounts from client.

Responsible for creating OS Image for client using MDT (Quarterly)

Image specific document meeting with client to gather the requirement for image creation.

Delivered Windows 7/8.1 and Windows 10 image.

Providing Support of OSD - Standalone Media.

Hardware Platform Independent Images using VMWare Technology.

Driver management through MDT and SCCM.

Created Windows to Go (Windows8.1x64) image for one account.

Utilizing WSIM / DISM / Offline Servicing for Image Releases.

Creating custom batch scripts for customization in image through task sequence.

Troubleshooting MDT Standalone image and SCCM PXE issue.

Working for 4 accounts with more than 10 images simultaneously.

Worked on transition project.

Worked on SCCM OSD task sequence management.

Resolving issues related to Hardware, software and Server OS by reviewing System, Event and Applications Logs.

Having regular meetings with US clients to discuss updates and roadblocks.

Adding support for different hardware models in image.

Clients handled from US,EMEA and UK locations.

HCL Technologies

Analyst Aug’2013 – Jun’2015

Key Deliverables:

Installing and Configuring System Centre Configuration Manager 2012 (SCCM)

Direct Interaction with client for handling on call escalations and support.

Deploying a System Center Configuration Manager 2012(SCCM) Server, Configuring and SCCM Infrastructure, Managing resources, Operating System Deployment through SCCM 2012.

Deployment & Patching

Managing resources, Distributing applications, Patch Deployment through SCCM 2012.

Troubleshooting SCCM client issues and WMI related issues

Creating collections, creating applications, distribution of package on DP and handling deployments

Troubleshoot issues related to software delivery, patch management.

Software Deployment Process Knowledge on SCCM with Good knowledge on Mass\bulk Software Distribution, Collection Creation.

Security Updates Distribution using SCCM manage Patch Testing and Patch Deployment change and Release Process.

Task sequence deployment via SCCM console.

Performed patching via system center client configuration 2012.

Windows XP to Windows 7 Migration using SCCM 2012

OSD using SCCM 2012 and MDT 2013

Managing Application deployment & software distribution via SCCM 2012, creating query (Static and dynamic) based user & device collection.

Installing and troubleshooting SCCM 2012 client and resolving SCCM client related issues.

Incorporation and unattended installation of latest available Security Patches from Microsoft available at the time of Development of windows Server Standard Operating Environment.

Software Updates Patching activity on windows clients and servers in the environment. Providing SLA compliance and reporting status. Remediating Patching related issues.

Creating MDT integrated SCCM task sequence and included customization as per the client requirements.

Familiar with task sequence variables, MDT deployment share,

SCCM health check of clients if they are active, and healthy, also take out compliance report in order to fulfill client requirement.

Cater to UK, Sweden, US users over the phone, E-mail and via Jabber chat and via remote desktop support (Bomgar), Logmein or via mstsc remote desktop tool of Windows

Adding & removing primary users as per the requirement for image deployment.

Remediation of machines on regular basis to ensure a good compliance of the Deployments using third party tools.

Generating reports on daily basis to monitor deployments.

Tools and Technical Knowledge

Tools: System Centre 2012 (SCCM) and MDT 2013, HPSM ticketing tool, SNOW,OPAS,MDT Update 3

Operating System: Windows 7, Windows 8.1, Windows 10

Familiar with Active Directory and User/Computer accounts, Groups, OU and Access Management.

SNOW, HPSM for incident and change Management.

Microsoft Exchange Server

Mobile Iron

Adaptiva

Landesk

EXTRAMURAL ENGAGEMENTS

Lead for Fun committee, responsible for organizing team building activities in Dell.

Delivered sessions on Basic MDT and Windows to Go

Delivered trainings for imaging

Organized fun friday events

ACADEMIA

B.Tech. (Electronics & Communication Engineering) from Lovely Professional University in 2013 with 68% marks

2008-2009 – formal coaching for IIT at Bansal classes kota

12th from Army Public School, Bareilly, CBSE in 2008 with 80.60% marks

10th from St. Paul’s School, Shahjahanpur, UP board in 2006 with 70% marks

PERSONAL DOSSIER

Permanent Address : A-7, Sushant lok 3 sector 57, Gurgaon – 122002

Linguistic Skills : English & Hindi

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