Service Representative
Resume:
PROFESSIONAL SUMMARY
SKILLS
EXPERIENCE
EDUCATION
TONI LASSEIGNE
**** ******* ****** ****, ****** Bridge, LA 70517 H: 337-***-**** **********@***.*** A hardworking and reliable Customer Service Representative focused on going above and beyond to support the team and serve customers. Trained in dispatching and office procedures offering top-notch multitasking abilities. Motivated to continue to learn and grow as a service professional.
Handle communications Coordinate services
Relay work orders Schedule work crews
Maintain records Sage and Service Titan operation
Multitasking Customer relations
Dispatch Supervisor 01/1998 - 06/2020
Butcher Air - Broussard, LA
Organized daily assignment and run schedules for individuals and crews. Conferred with the customer and team supervisors to address and resolve service needs.
Relayed work orders and messages to and from supervisors and work crews using cellular and radio networks to keep everyone on the same page. Scheduled and dispatched workers and service crews to handle service and repair needs.
Satisfied customers every day with fast, friendly, and knowledgeable support for service needs.
Reviewed the incoming orders and assigned work to the service technicians to maintain a demanding schedule.
Taught junior employees how to perform tasks such as dispatching and selling and scheduling maintenance agreements.
High School Diploma: 1984
St. Martinville Senior High School - Saint Martinville, LA
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