Engineer Support

Ayswarya M

No ***/*, Mettu street, Ayanavaram

Chennai -600023

Contact No- +917*********

Email id: **************@*****.***

PROFILE SUMMARY

• Pursued B.E (Electronics and Communication) from Anna University.

• Worked as a Technical Support Engineer in CSS Corp.

• Exposure in troubleshoot the software and hardware problems and help our customers install application and programs.

• Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.

CARRER OBJECTIVE

To obtain a creative and challenging positions in an organisation of repute that gives me an opportunity for self-improvement and leadership and recognize, utilize my true potentials while contributing to the symbolic growth of the organisation with my technical innovative and logical skills.

PROFEESIONAL EXPERIENCE

Technical support Engineer- May 2019 to December 2019: CSS Corp. Responsibilities include:

Taking ownership of customer issue reported and seeking problems through to resolution.

Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Refer to internal database or external resources to provide accurate tech solutions. BEYOND CURRICULUM

o Has been awarded special certificates for exceptional skills in conducting and organising many events in scouts.

o Had organised the department events and Cultural fest for the year 2013-2017 TECHNICAL SKILLS

Proficiency in Microsoft word, Excel and Power point

Programming Knowledge: SQL and Testing

SCHOLASTIC

• B.E in Electronics and Communication Engineering from Anna University in 2017

• 12th from Bethel Matriculation Higher Secondary School in 2013

• 10th from Tarapore and Loganathan Girls Higher Secondary School in 2011 PERSONAL DOSSIER

Date of Birth: 30/08/1995

Languages known: Malayalam, English, Tamil and Hind PERSONAL TRAITS

Hard goal achievement attitude

An eye for detail

Aptitude for learning

Leadership skills

DECLARATION

I, hereby declare that the above information is true to the best of my knowledge. I promise to contribute for the growth of your esteemed organisation, if given an opportunity to serve. Date:

Place: (Ayswarya M)

Contact this candidate