Desktop Support Front Office

Year Up – New York New York, NY

Major: Information Technology Feb. 2014 - Jan. 2015

Technical and Professional Development Certificate Obtained

•Intensive 11-month professional development program with coursework in Microsoft Office 2010, Business Communications, Business Math and Professional Skills

•Accrued over 200 hours of hands-on training in Information Technology such as planning, analysis, and case study

•Developed project management, team work and public speaking skills through researching, developing and presenting project

Kingsborough Community College Brooklyn, NY

Associates Degree of Liberal Arts Graduated Jun. 2020

CompTIA A+ is currently underway

WORK EXPERIENCE

: HBO, Myriad Supply & Gap Inc. New York, NY

IT Support & Asset Management Jul. 2015 – Jun 2019

•Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and VOIP

•Maintain system capabilities by testing Desktop, Tablets, Laptops, Printers, Routers and running software

•Install, repair and conduct preventive maintenance of personal computer by providing technical support

•Map floor schematics to issue out power down procedures for PC’s, Monitors, MAC’s, Printers, & Sensors throughout the floor

•Provide one-on-one desk side support for clients requiring assistance on standard software applications and/or IT equipment.

•Build and setup network server racks/towers as well as install and connect routers, modem, switchers, amps etc.

New York, NY

End User Computer Support Apr. 2016 - May. 2018

•Provide daily break-fix functions for software and hardware supported

•Hardware and software configurations and setup using BOA Imaging process

•Using documentation and computer knowledge to analyze and resolve problems relating (but not limited to): Department applications, Operating System (Windows/MACs), Desktop and Laptop hardware, Portable PC hardware and Peripheral hardware

•Installation of PC and MAC operating systems and Customize desktop hardware to meet user specifications and site standards

•Resolving and closing tickets after meeting the end user specifications

•Configured Group Policy Objects and provided level 1-2 help desk support for problems relating to Active Directory

: Hospital for Special Surgery & Barclay's Bank New York, NY

IT Consultant May. 2015 - Jan. 2016

•Maintain shipping logs, handle receipt and shipment of materials and assets in and out of the center through established procedures

•Deploy, maintain, troubleshoot, upgrade, and repair workstation and POS systems, including all hardware, software and peripherals

•Install and/or configure new equipment such as Cisco, HP, Dell, and Polycom Stations

•Respond to and track requests and ensure issues are moving forward and are solved in a timely manner

•Stay informed to application changes, system changes and/or scheduled down times and communicate them to the organization

•Provide follow-through to ensure issues and problems reported to the Help Desk are resolved to the employee’s satisfaction

New York, NY

Desktop Support Intern Jul. 2014 - Feb. 2015

•Maintain daily viability of 565 PCs onsite (including software) and assist with 3500 PCs remotely (software only)

•Provide Day 1 support for 4000 clients relocated over a three-month period for PC and Mac Users

•Maintain accurate inventory of all assets (PCs and hard drives) for Legal Usage

•Provide desk side support to front office trading during annual Disaster/Recovery & Business Continuity testing

•Demonstrated proficiency in Microsoft Excel and PowerPoint as well Level 1 Phone support

•Assisted in setting up user’s workstations such as (PC’s, Mac Laptops, Bloomberg’s, and Cisco thin Clients)

•Answer queries/tickets and provide OS and Office application support to users daily

TECHNICAL & SOFT SKILLS

Software: Windows 7-10 Operating System; Microsoft Office 365, Word, Outlook, PowerPoint, Excel, and SharePoint

Hardware: Dell & HP PCs, Cisco thin clients, KVM switchers, Bloomberg’s and laptop support port replicators & intermediate MAC

Soft: Teamwork, Communication, Flexibility, Leadership, Creativity, Time Management and Problem Solving

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