Office Assistant / Admin Assistant

Laukesh Mishra

E-Mail: *******.********@*****.*** ~ Contact: +91-808******* (M)

Objective: To pursue a career in a reputed Organization and to contribute towards its growth to the best of my ability. I want to work in an environment conducive to the utilization of my true potential and be a part of a winning team.

PROFESSIONAL EXPERIENCE + 6 YEAR

Oct 2017 – TILL

CURRENTLY WORKING :

Company Name: Ryan International School Rohini, Delhi

At present working as an Office Assistant, with Ryan International School, Sector-25, Rohini, Branch, New Delhi from October 2017 onwards still continuing.

Job Title: A detail oriented and highly skilled in managing the things possesses rich experience of 3 year as Administrative Assistant.

Roles and Responsibilities at School Oct 2017 to present.

Responsibilities:

Administration

Maintaining accurate administrative records & Facility Assistant.

Over +5 years of work experience in handling Information technology and administration infrastructure of companies.

Communicate with school parents to enhance students’ knowledge in digital class board.

Provide training to Parents on ERP Software in reference to use in effective way.

Strong communications and organizational skills.

Implementing and maintaining procedures/office administrative systems.

Self-motivated and team oriented professional with strong communication and management skills.

Maintain and improvising the customer support and satisfaction/relation level at all points.

And also doing Coordination of daily transport needs on daily basis for special assignment other than daily routes.

Responsible for the transport and distribution operations and also for providing excellent standards of service, efficiency and performance through outstanding people management skills.

Assistance to Office In charge.

Collection of Fees & bank work.

Maintaining of Daily collection & ledger

Handling the FEE counter.

Sound understanding of Department of Transportation regulations.

Ensuring of IT systems work efficiently and address any problems/issues raised immediately

Used transportation analysis tools and updated tracking software..

Keeping proper record of vehicle movements, ensure timely service and repairs of vehicles to avoid break downs, keep record of fuel consumption, deployment of right vehicle for right job, conduct training classes for drivers and conductors to ensure safety of students in the bus.

IT Related:

Assess the requirement of the software/ hardware required

Ensuring of IT systems work efficiently and address any problems/issues raised immediately

Provide help to staff on MS Office and other software's.

Install new software's / programs etc.

Manage staff e-mail accounts- renewal etc.

Daily data backup system for all PC's, and external data backup system/s.

Providing new e-mail Id's to new staff.

Re-organizing IT set-up and backup system at Office

PREVIOUSLY WORKING:

July 14 - Oct 17

Company Name : NEXT EDUCATION INDIA PVT LTD

Job Title : SR. EXECUTIVE

Role and Responsibilities Technical –

Liaising with outside vendors, end users, other department team members and service providers to resolve issues.

Conducted needs and gaps analysis-provided subsequent coaching to clients.

Providing Training to juniors and clients over Product Tech Next.

Coordinating with different venders for software and hardware issues.

Maintain and troubleshoot the desktop

Avoid escalations and close escalations.

Installation of software as per school required.

Maintaining the labs provides the required technical help.

Working closely with other departments/organizations and collaborating with other IT staff.

Troubleshooting the Hardware and Software problems.

Monitor server activities and logs, reports- Tech Next Server.

Often asked to demonstrate the latest educational products to high profile clients.

Providing technical support for users with varying levels of IT knowledge and competence.

Managing & monitoring Antivirus for all clients.

Mentor junior staff on the processes and procedures of maintaining the configuration for workstations across the environment.

Handling Video Conferencing for All the VIP users and above.

Providing support to L1 level Engineers in troubleshooting & escalation & direct reporting to Program manager.

July 13- Aug 14

Company Name Allied Digital Services (ADS)

Job Title Desktop Engineer (L1 Support)

Role and Responsibilities –

To provide high-end technical support on Windows environment based systems and ensuring high customer satisfaction levels through prompt solution for their technical issues.

Successfully located and resolved problems for clients remotely without dispatching a technician.

Managing the user right and permission as per company policies.

Liaising with outside vendors, end users, other department team members and service providers to resolve issues.

Participate in a 24*7 call-out rota if required.

Arranging & chairing weekly team meetings, focusing on targets & achievements.

Taking decisions on ISP and Vendor related Issues.

Responsible for software updating & Media Application Server.

Responsible for the Installing the Services to the Customers and Supporting them for any technical difficulties.

Technical Role and Responsibilities –

To Support the Clients Technically by providing Application & Hardware Trouble Shoot.

Installation & Administering of Microsoft Outlook and other Microsoft office tools.

To Provide Desktop Support to Clients all possible solutions.

Key Highlights –

Awarded “SPORT AWARD” for the month of June ’16 for Best IT Services

Awarded “CERTIFICATE OF APPRECATION” Customer Satisfaction at G.D Goenka Public School for the Year 2017.

ACADEMIA

Post Graduate PERSUNING. MBA II’ND Year (FINANCE AND HR )

Graduate B. Tech (computer Science)

10+2 S.P.N Inter College

PERSONAL DOSSIER

Date of Birth 26nd Mar 1992

Address 463/A, RANI BAGH DELHI 110034

Nationality Indian

Hobby Travelling, watching movies, cricket

I hereby declare that the above information is true and correct to the best of my knowledge and belief.

Date:

Place: New Delhi... (Laukesh Mishra)

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