Operation supervisor
Resume:
Nicholas McFarlane
** ******* *****, ******** *****, Kingston
******************@*****.***
KNOWLEDGE AND ABILITIES
The curious thinker who is creative and in-
novative.
Excellent engagement and influencing skills using high emotional intelligence, logic, and listening skills.
Strong communication and presentation
skills both verbal and written.
Experience with Training, mentoring, and
coaching. Ability to build teams and harmonize team
effort. Strong organizational skills and problem-solving skills.
Vendor Management, Quality Assurance
Possesses a strong Business/Financial Acumen.
Strong proficiency in project management
and information systems technology; MS
Suit and ERP software to produce plots,
statistics and presentation material to both
measure and support operational activities,
as well as to support future plans and di-
rections.
EDUCATION HISTORY
THE UNIVERSITY OF TECHNOLOGY, JAMAICA (UTech.) 237 Old Hope Road, Kingston 06 Degree type: Bachelor of Business Administration (B.B.A) Jan. 2011 – Dec. 2015
Major: Production and Operations Management
Minor: Accounting
School Involvement: Production and Operations Management Seminar (2014/2015) Position Held: Co-Chair Person (Creative and Advertising Committee) MANAGEMENT
INSTITUTE FOR NATIONAL DEVELOPMENT, 232A Old Hope Road, Kingston 6 Award(s):
Association of Accounting Technicians (AAT), NVQ Level 2 Oct. 2001 – June 2002
Association of Accounting Technicians (AAT), NVQ Level 3 Oct. 2002 – June 2003
U.W.I.SCHOOL OF CONTINUING STUDIES, 22 Camp Road, Kingston 04 Award(s): Advanced Certificate in Business Management Sept. 1998 – May 1999
PORTMORE H.E.A.R.T. ACADEMY, Portmore, St. Catherine Award(s): HEART Trust - NTA Certification in Electrical Installation Sept. 1997 - Aug. 1998 Page 2 of 3
Nicholas McFarlane
49 Doherty Drive, Elleston Flats, Kingston 07-876-***-****/876- 9776041 ******************@*****.***
EMPLOYMENT HISTORY
(Act.) Mailing Room Supervisor March 2019 – August 2019 The Gleaner Co. Media Ltd. (RJR Gleaner Group), 7 North Street, Kingston, Jamaica.
• Promoted with additional responsibilities to include performance evaluation, updating time and attendance system; preparing monthly work schedules.
(Asst.) Mailing Room Supervisor July 2016 – March 2019 The Gleaner Co. Media Ltd. (RJR Gleaner Group), 7 North Street, Kingston, Jamaica. As the assistant supervisor, my core functions involve:
• Ongoing review of existing functions to ensure end to end process are functioning adequately;
• Constant reviewing operation requirements and suggest optimized changes.
• Ensure the minimum production staff required and materials are available for each operation for smooth and efficient running of each operation.
• Provide Training and guidance in situations where deviations have occurred or a potential risk has been identified related to the quality system and/or quality attributes.
• Ensure sanitation of the department while supporting the company’s safety program.
• Ensuring quality print and accurate packaging of publications and timely dispatched in accordance with company policy.
• Liaise with the Maintenance team to resolve any malfunctioning machinery/equipment to ensure downtimes are kept at a minimum.
• Liaise with the Print and Plant unit on any print quality issues.
• Ensure all required safety regulations and company’s policies for the production department are adhere to.
• Make necessary adjustments to print quantities in consultation with vending Coordinators.
• Ensure all good and spoilt copies of publications are accurately accounted for.
• Compile end-of-day distribution reconciliation reports, and other management reports as needed. Notable Accomplishment
• Quickly resolving distribution system breakdowns, reducing customers waiting times and increased customer satisfaction and improved retention.
• Identify opportunities for process improvement and cost reduction and improvement changes.
Technical Support Agent Feb. 2016 – July 2016
Xerox E-Services Group Intl Jam Ltd, Lot 146 First Street, Newport West, Kingston
• Provide technical troubleshooting assistance for our clients’ automated point-of-sales systems, and log reports.
• Assist clients with resolving accounts billing issues; and disseminate information quickly and ac- curately to the clients to ensure long-term client retention.
Accounting Assistant (summer employment program) April 2006 - August 2006
SCAFCON LTD. (Scaffolding repair and rentals), 36 Hagley Park Road, Kingston 10
• Inventory management – Record equipment dispatched and returned; conduct fortnightly stock counts; reconcile the inventory register
• Interrelate with the maintenance department team, verifying the level of repairs done on equipment and preparing repair cost statements and daily work reports.
• Provide information to customers, for the most suitable equipment for the type of project.
• Manually post cost statements data into the customers’ accounts
• Generate sales invoices; attend to and resolve customer related queries.
• Preparing inventory reports and customer aging report for management
Electrical Technician August 2001 - March 2005
V. THOMAS AND ASSOC. ENGEERS., 22 Strathairn Avenue, Kingston 10
• Coordinate small projects, leading a team of four persons, and completed projects within the stipulated time and cost constraints.
• Using blueprint reading to prepare job-costing statement.
• Promptly resolve technical problems, while maintaining budgeted cost and ensuring a high-quality service is produced at all times on time.
Notable Accomplishment
Worked in a team of four junior staffs, to whom I provided guidance and training over 13 months. I was able to build a strong coopertive team relationship with colleagues through ongoing learning and sharing of ideas. This resulted in improvement in the team’s performance and productivity.
Electrical Maintenance Jan. 1998 - May 2001
JAMAICA NEEDLECRAFT LTD., 52-56 Caracas Avenue, Kingston Free zone
• Worked with a team of five staff members; providing guidance, prepared a weekly assessment and work reports.
• Installed and maintained all mechanical and electrical equipment, and troubleshoot breakdown in a timely manner.
Notable Accomplishment
Lead a team of subcontractors, I was able to build a strong cooperative team relationship through ongoing communication and sharing of ideas. This resulted in improvement in the team’s efficiency.
Contact this candidate