Service Customer
Resume:
Guest Service Professional
Larson Pereira Astute hospitality professional well-versed in
guest relations, concierge services and conflict
resolution. Offering 5+ years of experience in the industry and a passion for service excellence.
Personal Info
Address
H.NO 2-909/56/48A GDA
VeerendraPatil Layout
Gulbarga, Karnataka,
585105
Phone
******.******@*****.***
Skills
Guest
relations Very Good
Customer
service
standards
Very Good
Team training
Very Good
Software
Point Of Sale
(POS) Very Good
Microsofts
Very Good
Languages
English
Superior
Work History
Guest Service Supervisor
Plaza Premium Lounge Pvt Ltd, Hyderabad,
Telagana
Checking the daily departure list and monitor
all VIP movement in the outlet.
Handling guest suggestions, query's to
evaluate the feedback for further changes or
improvisation.
Resolved issues in timely and professional
manner with knowledgeable and friendly
service.
Coordinated with room service, housekeeping,
maintenance and security to meet all guest
needs.
Disciplined and motivated staff to achieve
challenging objectives in fast-paced culinary
environments.
Prepared weekly employee work schedules for
team members so all shifts received adequate
coverage.
Ran reports detailing daily actions, including
guest numbers, income and room service
usage.
Managed quality assurance program including
on lounge evaluations, internal audits and
customer surveys.
Controlled food costs and managed inventory.
2019-08 -
Current
Senior Guest Service Officer
Plaza Premium Lounge Pvt Ltd, Bangalore,
Karnataka
Greeted and assisted guests by gathering
information pertaining to requests.
2016-10 -
2019-06
Hindi
Superior
Kannada
Superior
Konkani
Advanced
Determined customer needs by asking relevant
questions and listening actively to responses.
Resolved service-related problems in timely
manner.
Increased customer service ratings through
personable service.
Verified that personal and payment
information on guest accounts was accurate
and complete.
Provided services efficiently and with high level
of accuracy.
Guest Service Officer
Plaza Premium Lounge Pvt Ltd, Bangalore,
Karnataka
Greeted guests at front desk and engaged in
pleasant conversations while managing
check-in process.
Explained details regarding lounge services,
including spa and bar services.
Answered multi-line phone system, responded
to inquiries and transferred calls to correct
departments and personnel.
Used quick response and dynamic service skills
to build relationships with patrons, improving
customer retention rate.
2013-11 -
2016-10
Education
H.S.C (12th): Science (PCMB)
St. Mary's Collage - Gulbarga
2011-06 -
2012-05
Dip. In Aviation, Hospitality & Travel
Mgt.: Aviation And Hospitality
Frankfinn Institution of Air Hostess Training -
Mangalore
2012-06 -
2013-09
Bachelor of Commerce
Gandhi Institute of Technology And Management
2015-06 -
2018-05
(GITHAM) - Bangalore
Accomplishments
Awarded the Employee of the Month on
different occasions for handling intense
situations with poise and compassion.
Carefully mentored newly hired employees on
customer service techniques which helped
improve focus on guests and visitors.
Certifications
Certifications in first aid and CPR
Certificate in hospitality and tourism
Additional Information
Passport no :- T7542478 (Valid Upto: 07/2029)
Personal Skills
Excellent self-presentation
Detail oriented
Organized & methodical observant
Contact this candidate