Manager Assistant

VYARA NIKOLAEVA TOSHEVA

PROFILE

Vyara is a well-versed expert with over 19 years of experience and achievements in hospitality, leisure, wellbeing and spa sectors. With extensive educational background in Tourism, Hospitality and Spa, as well as a degree in Psychology and Sociology of Management, she is a passionate advocate of implementing successful and profitable wellbeing concepts within hospitality and corporate environments.

Vyara is an excellent communicator and team leader, proving through various projects an excellent command of team management, strategic thinking, problem solving, time management and team organization. Headline & Achievements

Managed the opening of the 1st wellness retreat resort in the GCC, the Retreat Palm

Created and managed the first of their kind ‘holistic transformational retreats’ in hotel environment

Winner of Certificate of Excellence World Luxury Spa Award for Rayya Wellness Centre 2019

Winner of Silver Medal Spa Manager of the Year ME Hospitality Awards EXPERTISE

INDEPENDENT WELLNESS, SPA & RETREAT BUSINESS CONSULTANT, Aug 2019 – Till Date WELLNESS & SPA MANAGER, The Retreat Palm Dubai M Gallery by Sofitel, 2017 - 2019

Managed the design & pre-opening of the first wellness retreat resort in GCC

Managed the set up and development of the retreat resort concept and product offerings

In charge of designing and implementing customized wellness room concepts and interiors with generation of up to 25% incremental room revenue

Successful implementation of marketing and sales wellness packages for target markets such as Germany, CIS and Gulf region and their travel partners

Strategic partnerships development with DHX and DHA

Conceptualized and managed the Hotel’s own Policlinic licensed Wellness Center which included a nutritional clinic, naturopathic doctors, Ayurveda and wellness coaches, spa, recreational and kids club activities and led to an increase of 20% in profit in the first one year

SPA AND RECREATION MANAGER, Hilton Capital Grand Abu Dhabi, Oct. 2012 - Oct2016

In charge of the pre-opening and operations of spa, fitness, wellness and recreation departments

Developed successful marketing and sales campaigns which generated brand awareness of over $100,000

Team management: led a team of over 20 therapists and trainers, managed schedules, implemented strategic professional development programs

Business development: ran the set up and day to day operations of Membership Club with 500 + members monthly

Development of key corporate relationships such as ADCO, ZADCO, ADNEC and managed their employee wellbeing programs

ASSISTANT DIRECTOR SPA, Rocco Forte Abu Dhabi, Oct. 2011 – Sep.2012

Designed, developed and implemented the launch of the Spa, Fitness and Leisure Club

Team management: 20 + wellbeing experts and therapists from over 10 nationality backgrounds

Set and Achievement of Departmental KPI’s with over 30 % increase of profit within the first year

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ASSISTANT WELLNESS MANAGER, Kempinski Residences and Suites, Feb. 2010 – Nov. 2011

In charge of the Preopening event: from budgeting, team management, trainings

Handling the daily operations of leisure and wellness club and secured a 30% increase in customer satisfaction and positive reviews

Part of Product Development team: designed and implemented the membership structure and packages; spa & fitness menu

Kids Club set up and operations, maintaining safety regulations LEISURE AND ACTIVITIES MANAGER / WELLNESS CONSULTANT, Grecotel Luxury Hotels Group, Greece March 2008 – Nov.2009

Organizing leisure and wellbeing activities for the hotel resort guests

Implementation and performance of daily leisure programs for adults and kids

Event Management: planning and organizing, team and budget management

In charge of daily operations and performance management tasks to ensure all the business KPI’s are met EDUCATION

2011 – 2014 Spa & Hospitality Management, UC Irvine, California 2007 IATA/UFTA American Tourism Diploma, Canada, Internationally Certified Travel Agent 2004 – 2007 University of Veliko Turnovo, Bulgaria, Master of Psychology and Sociology of Management, MBs 1999 – 2004 University of Economics, Varna, Bulgaria, Tourism Management, BS 1994 – 1998 Language School, German, Russian and English language, Bulgaria Seminars and Workshops

2017 NLP and EFT Practitioner and Master Certification 2015 Wellness Inventory Certification, Wellness Coaching 2011 Yoga & Ayurveda Certification Course - Kerala Academy, India 2011 Core Stability Training, Doha, Qatar

2011 Hotel Pre-Opening Training & Certification, Doha, Qatar 2005 Guest Relations & Customer Support Training, Neckermann-Reisen, Germany 2004 Wellness & Fitness Certification Training, Germany Languages:

English - Professional level (Written & Spoken)

German - Professional level (Written & Spoken)

Russian - Professional level (Written & Spoken)

French - Basic level (Understanding)

Bulgarian – Native Language

INTERPERSONAL

Excellent communicator and diplomat

Problem solver and prone to deliver excellent results under pressure

Team leader, expert at building and maintaining relationships and develop rapport

Flexible and highly adaptable to tough environments and deadlines Technical Skills and Competences

Windows XP, Mac

Microsoft Office 2010 (Word, Excel, Power Po.)

Corel Draw –Basic,

Photo Shop - basic

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