Service Representative Customer

Bettye J Parrott

404-***-**** Atlanta, Georgia, 30307 ************@*****.***

EDUCATION:

University of Phoenix 2015-current

Human Resources

Massey Business college 1987 (graduate)

Certificate of Secretarial Science

EXPERIENCE:

Trident Asset Management March 23, 1962- current

Data Entry Clerk

My duties are inputting customers updated information to their accounts. Taking information from this system named PIMS and inputting the information into a system name E-Oscar.

WIPRO October 2014-December 2014

Customer Service Representative

Confirming and setting appointments for customer to receive deliveries for purchases they have made to be delivered. Checking and cancelling orders that the customers has placed, calling Central Dispatch for customers when deliveries hasn’t arrived, or item is damaged replace damaged items, reshipped items that hasn’t arrive thru UPS,sometimes directing customers to the correct department depending on why they would call.

Call Lead Center October 2014-present

Call Center Representative

My duties were outbound calls to Candian and Georgia residents to offer free estimates for

windows and doors by setting appointments for installers to go to their homes to do the

estimates.

Georgia Dome June/2014-present

Staff Member

Manage: the crowds that enters the building also answer questions about directions to areas inside the building.

Perform: I have performed ticket scanning, bag examiner

Dekalb County/ Melvin Mitchell 2014 (temporary position)

Call Center Representative

Called registered voters to endorse Melvin Mitchell’s skills and qualifications for why he should be the next Sheriff of Dekalb County.

US Treasury January/1989-June/2011

Remittance Perfection Clerk

Initiate and perform detailed research to identify taxpayer and ensure proper credit of payments received.

Research status of accounts, pattern of previous payments, types of tax due, appropriate transaction codes, filing requirements, tax periods, and due dates to properly post payments.

Secure missing information and determine correct application of payments when all other forms of research prove inconclusive--Perfects IMF, BMF, EOMF, IRAF, EPMF, and NMF tax forms.

Perform teller functions for cash remittance receipts, reconcile differences and process payments.

Prepare various reports of a recurring nature in draft and/or final form.

Answering phones, making copies, greet customers, filing, and faxing using 10-key to total up split payments for more than one employee.

Mail Clerk January 1989-May 2000

Extracting, and sorting mail to their correct stop numbers.

Non-remit and with-remit sorts, date stamp tax forms and correspondence sort to their correct stop numbers, picked up and delivered to the correct areas.

Supervisory Clerk

During the filing season January-May I would manage employees.

Inspire and motive the employees to reach our daily goals.

Input their timesheets on a weekly bases.

Met with them individually to let them know of their performance, their weakest areas, areas where they need to improve. Using 10-key to total employees work hours, and filing reports into employees folders

JC Penney Distribution Center September 1997-April 1998

Customer Service

Input catalog orders for customers.

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

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