Technical Writer Scrum

Shalini Subbanna

**** * ****** ********

Tucson *5750, AZ

Mobile: 520-***-****

Email: *****.*****@*****.***

Professional Summary

Over 15 years of experience in authoring technical documentation and e-learning courses for highly technical and complicated products.

Self-driven and disciplined worker with experience working remotely with globally distributed teams.

Extensive Agile experience, including experience creating stories in Rally and Confluence. Capable of working seamlessly with multiple scrum teams to meet tight deadlines while maintaining excellent document quality. Firmly believes in acquiring extensive knowledge of the project that is being worked upon. Proven track record of managing, training, and mentoring other writers.

Experience working on API documentation for JAVA, VB, and C# codes.

Knowledge of various programming languages, RDBMS concepts, and data modeling concepts. Ability to write and understand HTML and XML code, including DITA. Extensive experience in training documentation teams in various concepts.

Experience in designing Windows standard, XML based, and XAML based program icons for various products.

Experience working with Madcap Flare and its features, such as source control, content sharing, and generating multiple output using a single source. Also have experience migrating content from other sources, such as Frame Maker and Robohelp into Madcap Flare.

Skills

Adobe Framemaker, Madcap Flare, ArborText, RoboHelp, HelpStudio Lite, Adobe Dreamweaver, Dreamweaver Coursebuilder

Adobe Photoshop, Adobe Illustratror, Adobe Flash, IcoFX, Microsoft Silverlight, SnagIt, Captivate

Camtasia, Ivona text-to-voice tool

Rally, JIRA, Confluence

Visual Source Safe, Visual Studio Team Foundation, CVS, Github

MS Office products, Notepad++

MS SQL Database, Oracle Database

Data Flow Diagrams, Class Diagrams

JAVA, C++, PL/SQL, UNIX shell scripts, HTML, XHTML, XML, Java script, VB script

Extra Mile

Installer for API documentation: Created an MSI installer to integrate API documentation with the MSDN help to enable access of the product APIs in the same environment as IDE.

HTML Formatter: Developed a Java based tool to correct the format errors in a set of HTML files that were generated by a third-party tool.

Review Tracker Tool: Developed an MS Excel based macro to generate review dates for various documents, and to send e-mail notification to remind the writer sand the reviewers of the upcoming review dates.

Work Experience

Technical Writer (Contract)

April 2019 to June 2019

Worked with a scrum team to author and deliver an online help for one of the mining software products. The job involved coordinating with various team members to come up with the content, and to get the reviews done for the help.

Principal Technical Writer

November 2015 to October 2017

(India)

Worked with over 4 scrum teams to author administrator manuals for various Cloud CRM applications. Participated in screen design reviews for the scrum teams. Worked closely with the Product Management to come up with crisp and accurate wordings for product and feature summaries.

Senior Technical Writer

June 2014 to October 2015

Delivered high quality documentation and installation videos by working under tight deadlines. Assisted QA by testing the installers and by conducting performance testing. Lead the CRM documentation effort for various products by managing, training, and mentoring other writers within the team.

Lead Writer/Graphics Designer

January 2005 to February 2012

Lead and trained a team of technical writers who worked on a suite of CRM products, in both Waterflow and Agile modes. Worked on API documentation for VB and C# code.

Voluntarily developed tools to streamline and increase efficiency of the documentation process.

Organized and conducted technical training on Data Flow Diagrams, pseudo coding, and RDBMS concepts, for the team.

Created Menu Bar Icons, Splash Screens, CD Covers, Program Icons, XML based graphics, and XAML based graphics for various CRM and ERP products.

Curriculum Developer

July 2000 to January 2005

(India)

Developed web based, computer based, and self-study courses for certifications, such as Oracle database administration and JAVA programming. Extensively followed Bloom’s Taxonomy to plan and author the course content.

Reviewed API documentation for JAVA, based on the JAVADOC standards.

Faculty

July 1998 to July 2000

Taught various computer languages and concepts, such as C++, Java, VJ++, VC++, Java Script, Sybase, and SQL Server. Worked as a placement coordinator.

Education

Bachelor of Science (Physics, Mathematics, Statistics)

Bangalore University

1995

GNIIT (Computer Programming)

NIIT Ltd

1998

Certificate course in Adobe Illustrator

Image

2010

Personal Information

Personal Interests Painting, travelling, and singing

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