Purchasing, Estimating, Customer Service, Account/Project Management

Michael Adams

Boiling Springs, SC ***** 859-***-**** adfbzm@r.postjobfree.com

Highlights

4+ years of experience in project estimating, purchasing, and customer service

10+ years of experience understanding and supporting pricing strategy

10+ years of experience of resource planning and forecasting

20+ years leadership experience in the military

Bachelor’s degree in Business Administration

Excellent oral and written communications skills

Reliable and results oriented

Experience

Purchasing/Estimating Specialist, July 2019 – May 2020

Sourcelink Inc. – Greenville, SC

Purchased supplies/materials according to company policy guidelines and procedures

Submitted job/project specifications to vendors with clear expectations, evaluate bids, and made recommendations for vendor selection

Maintained clear and constant communication with vendors and internal staff throughout the purchasing process

Negotiated with vendors using best practices purchasing strategies

Interpreted and evaluated the job/project specifications to provide timely and accurate quotes; prioritized according to urgency

Verified previous pricing to maintain competitiveness

Established benchmarks and participate in review process to determining job profitability

Provided timely and accurate monthly accounting and financial reports

Estimator, Dec 2018 – July 2019

Standard Textile – Cincinnati, OH

Responsible for calculating the cost of projects based on blueprints and/or specifications

Obtained all necessary bid documents

Worked in close coordination with Sales, Operations, and Manufacturing teams

Obtained cost quotes from installers and planners

Selected suppliers by evaluating their cost efficiency and suitability

Provided technical support to internal and external customers

Analyzed and maintains pricing history on accounts

Completed requests to provide alternative products for quotes

Estimator, Dec 2015– Dec 2018

RR Donnelley - Florence, KY

Responsible for frequently preparing estimates on a variety of work

Generated pricing scenarios that best fit the customer needs

Reviewed historical quotes on renewals and update pricing to current costs

Received job specifications from customer sales to ensure that the information needed to build an estimate

Reviewed historical estimates to make alterations on scenarios that offer customer multiple options

Worked with manufacturing operations on new or unique opportunities to ensure projects can be produced

Engaged on work that requires outside vendors to produce

BILLER, May 2008 – Dec 2015

RR Donnelley - Florence, KY

Coordinated with internal departments to obtain information related to customer account and orders Applied applicable discounts, special rates, or credit terms to invoices

Reviewed all necessary information and computes charges

Prepared itemized statements and invoices used for billing and bookkeeping purposes

Prepared detailed invoices containing amount due, type of services performed, etc.

Audited and reconciled accounts

Trained junior level associates on the billing process and unique billing scenarios

Performed other related duties and participates in special projects as assigned

Customer Service Rep, Jan 2002 – May 2008

US BANK - Cincinnati, OH

Resolved customer issues and providing solutions

Responded to calls in an inbound call center with high call volume and a focus on customer service, quality, and sales

Identified opportunities for up-selling additional banking products by understanding customers’ accounts and connecting the customer with the opportunity

Maintained knowledge and ensured compliance with applicable regulatory requirements and internal policies and procedures

First Line Supervisor, Sept 1995- Dec 2019

US Army /KY National Guard - Carrollton, KY

Assisted in the planning, preparation, and execution of collective training activities

Supervised personnel engaged in operations, maintenance, and training

Reviewed, consolidated, and prepared technical, personnel, and administrative reports

Secret government clearance

Education

Bachelor’s Degree - Business Administration Northern Kentucky University Dec 2011

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