Engineer Network
Resume:
Engr. Aaron Joshua Salvo Wolcott, CLSSYB
+632******** +639********* ******************@*****.*** https://www.linkedin.com/in/aaron-joshua-wolcott 200 East 2nd Street Angela Village, Talon 4, Las Piñas City, Philippines 1749 QUALIFICATIONS AND TECHNICAL SKILLS
● Electronics Engineer
ECE License Number: 42533
Professional Regulations Commission Licensure Examination taken: October 2008
● Certified Lean Six Sigma Yellow Belt
Certified: June 2020
● Cisco Certified Network Associate - CyberOps
Certified: July 2018
● Cisco Certified Network Associate – Routing and Switching Certified: August 2013 Recertified August 2016 Recertified June 2018
● Cisco Certified Network Associate – Wireless
Certification exam taken August 2016 Recertified June 2018
● Familiarity with Cisco ISE
● Fortinet Network Security Associate NSE1-2
Certification exam taken May 2020
● ITIL V3 FOUNDATION
● ITIL V4: Service Management Practices
● ITIL V4: General Management Practices
● IELTS General Training
2015
WORK EXPERIENCE
● Foreign Teacher
Guangdong Polytechnic Normal University: September 2019 – July 2020
● Lead Engineer Specialist – Client Service Assurance (Dedicated NOC) Verizon: July 2011 – August 2019
> leads critical bridge calls during major incidents by providing current status and next action plans.
> handles 2nd level escalations for incident tickets.
> coordinates and reports to management the current SLA targets and strategies.
> handles administration, troubleshooting, and management of the network infrastructure.
> collaborates with support groups to monitor and perform network maintenance and upgrade activities.
> handles escalations and vendor management from incidents, change requests, and problem tickets.
> involved in process improvements for incident management, change management, and problem tickets.
> reports the summary and status of closed and open incidents to company executives.
> performs investigation of RFOs from incidents.
● Information Technology Service Desk
Accenture: 29 March 2010 – 8 April 2011
> 24x5 internal service desk support for North America employees
> account maintenance, software installation and troubleshooting
> email configuration, desktop and laptop troubleshooting, token management, VPN configuration
> incident management
● Data Encoder-ATM operations
Development Bank of the Philippines: 17 August 2009 – January 2010
> 24x7 monitoring all ATMs nationwide and issuance of ATM cards
● Sales Engineer
Panasonic Electric Works Sales Philippines Corporation: 5 January 2009 - 14 August 2009
> maintain and generate new clients for on board electronic components
● Technical Support Representative – Mentor
Sutherland: 29 October 2007 – 18 February 2008
> 24x7 device technical support for North America customers
> incident management, account maintenance, and device troubleshooting
> mentoring role to associate representatives
EDUCATION
● ITIL V4: May 2020
● Python: May 2020
● Lean Six Sigma: June 2020
● Cisco Business Architecture Approach: March 2018
● Cisco Certified Network Associate Collaboration Course: December 2017
● Cisco Business Architecture Approach: April 2018
● Fortinet Network Security Associate NSE1-2: May 2020
● MAPUA INSTITUTE OF TECHNOLOGY
Bachelor of Science in Electronics and Communications Engineering: 2003-2007 REFERENCES
● Allan Carlos
Associate Director
Verizon
*****.*.******@****.*******.***
● Edilberto Arboleda Jr.
Network Technical Group - Service Command Center Network Operations Globe Telecom
**********@*****.***.**
● Dynah Tuason
Senior Manager
Verizon
**.*****.******@****.*******.***
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