Data Analyst Project Coordinator

Tina M. Gates

**** ********* **** ******, ** ****3 Phone: 469-***-**** *********@*********.***

Education

Dallas Baptist University

BBS Management

Certification

Human Resources

Key Skills

Inventory Management

Asset Management

Vendor Management

Project Management

Facility Management

Time Management

Risk Management

Data Management

Records Management

Change Management

Incident Management

Contract Management

System Testing

Regulatory Compliance Management

Project Management Office

PROFESSIONAL

DEVELOPMENT

Business Ethics

Effective Communication & Presentations

General Compliance

Training

Understanding Compliance Regulations

Bank Secrecy Act

Summary

Innovative and adaptable IT professional with experience in Infrastructure Management Services with a diverse background in Business,

Merchandising and Human Resources. Motivated to learn new business concepts

and techniques with the ability to absorb new information quickly. Strengths are: planning, prioritizing, organizing, problem solving, follow-through to improve productivity and profitability.

Highlights

Microsoft Office 365, Smartsheet, Teams, SharePoint, Coupa, PeopleSoft,

BOX, ServiceNow Quality Center, ITIL Simulation (Polestar)

Experience:

CBRE, Dallas, TX

Business Systems Analyst 12/2014 – 5/2020

Managed Digital and Technology $5M expenditure budget.

Liaison between IT Infrastructure, Project Management and Facilities; ordering hardware equipment and software throughout the US.

Produced financial reports evaluating completed projects, identifying errors and saving the company 10% in equipment purchases per year.

Coordinated with project teams and suppliers to maintain on-time delivery, expediting and mitigating equipment delivery risk.

Managed vendor relationships on billing procedures, invoice processing and reconcile accounts by 95%.

CBRE, Dallas, TX

Project Coordinator, Contractor 9/2013 – 12/2014

Liaison between IT Infrastructure, Project Management and Facilities to coordinate moves, adds, and changes though out the US.

Developed key relationships with site managers and vendors to facilitate on-time delivery.

Maintained initial asset tracking system for over 10 or more active projects simultaneously

Validated quotes, create requisitions on all equipment orders; ensuring purchase orders are within budget.

Managed reconciling short-paid, outstanding and past due invoices.

City of Dallas, Dallas, TX

Project Coordinator, Contractor 6/2013 – 8/2013

Liaison between business and technical staff to implement (CRMS) Customer Request Management System internal website, Premier Dallas.

Reviewed and modified Active Directory accounts for over 900 users.

Implemented and supported CRMS Conversion Call Center roll-out.

Documented and monitored Customer Service Request (CSR) to provide accuracy and efficiency.

Created online training procedures to support CRMS 4.3 upgrade.

MetLife Bank, Irving, TX

IT Data Analyst, Contractor 7/2012 –3/2013

Administered and reconcile data discrepancies for Citrix 6.5 upgrade.

Monitored and assigned over 100 Citrix issues for quick resolution.

Generated ongoing weekly status/issue/metrics database reporting to Senior Management.

Created, managed, and maintained all Infrastructure change request.

Multi-tasked across a number of concurrent projects to support Wind Down initiative.

MetLife Bank, Irving, TX

Senior Compliance Analyst 2/2010 – 5/2012

Developed partnerships across business lines and key functional support areas: Audit, Compliance, Controls, and Risk Assessments.

Implemented daily Quality Control processes to maintain a passing score of 95% for internal and external audits.

Managed audit controls that eliminated repeat findings; increasing score by 20%.

Recertified over 384 user/service accounts for UNIX, Linux, and AS400.

Administered and approved access to MLHL SharePoint.

Developed best practice standards and procedures for Privilege Access Users.

MetLife Bank, Irving, TX

IT Infrastructure Project Lead 9/2005 – 2/2010

Managed testing 250 applications for the Data Center Migration project.

Supervised a total of 166 defects through the Quality Center Life Cycle.

Managed the relationship with cross functional teams to migrate 125

servers from Texas to Arkansas over a 18 month period.

Administrated all change requests to decommission a total of 562 servers with 95% success rate with little to no impact to the business.

Increased Shared Delivery Services overall score by 40%.

Tina M Gates Available for Full-Time & Contract Assignments

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