Operations Manager

KULDEEP SINGH

Email : ***********@*****.*** ; Phone : (M) +91-776*******

Address : S-2, Vatika Lifestyle, Gurgaon, Haryana– 122002

CAREER OBJECTIVE

To secure a dynamic position in a professionally challenging environment where my technical and analytical skills will be utilized to the utmost level and provides enough scope to explore my knowledge

CORE COMPETENCIES

•Guest service management

• Problem resolution

• Conflict management

• Inventory control

EDUCATION & CREDENTIALS

•Bachelor of Hotel Management (2010 - 2014)

Army Institute of Hotel Management & Catering Technology, Bangalore 67%

ACHIEVEMENTS

•Achieved Silver star by guest recommendations and for best performance

•Awarded as employee of the year at Taj Bangalore.

PROFESSIONAL EXPERIENCE

Fancymonk Technologies Pvt. Ltd. (June 2018- Till date)

Operations Manager

-Tracking of day to day operations to ensure SOP’s are followed and also assist inter-departmental coordination.

-To work closely for vendor management / timely organization of food festivals and replacement of vendors based on admin/head office directions.

-Attendance tracking, rostering, vendor management, employee engagement, admin engagement, escalation matrix, cash management & reporting format.

-Direct all functional teams in the region to ensure cohesiveness and alignment towards overall goals.

-Develop new relationships in an effort to grow business and help company expand.

-Visit and meet with the clients face to face on a periodic basis.

TAJ BANGALORE (FEB 2016- June 2018)

Housekeeping Executive (Pre-Opening)

-Handled room inventory of 154 rooms.

-Assisting HOD in absence of Housekeeping Manager for day to day operations.

-Training and motivating staff to achieve highest level of guest satisfaction.

-Managing Duty Roster, Improvising Housekeeping operations, Guest Complaint handling.

-Responsible for special setup for guests like anniversary celebration, honeymoon setup, birthday celebrations, etc.

-Room inventory management, inter and intra Department co-ordination.

-Guest Satisfaction Tracking System Analysis, Room Blocking, Monthly Departmental Meetings.

-Upkeep of legal Records, Tracking Gust Profiles, Audit Compliance.

-Follow Up for all arrivals, in house and departed guest issues, Handling Jet Lag, Long Slayers and Repeat Guests.

ITC GARDENIA – BANGALORE (1Sst July 2014 till 16 Feb 2016)

HOTEL OPERATIONAL TRAINEE

-Done cross training in different departments for two weeks each department like Sales, Front Office, F&B Service & Kitchen.

-Handled floor operations, Guest complaints and checked VIP rooms.

-Discreetly obtain feedback from guests on “Opportunities for Improvement” keeping his comfort in mind.

-Prepare daily rosters and allocate duties amongst the staff.

-Supervised Public Area operations, duty roster.

-Maintaining departmental cost for monthly P&L report.

-Inter and Intra departmental Co-ordination with team and lead it to achieve goals.

-Responsible for conducting and compiling Room Gradation Report.

-Maintaining and updating housekeeping inventory reports on daily, monthly & quarterly basis.

-Handled minibar operations for 6 months and reduced the discrepancy and losses upto 60 %.

Industrial Exposure (10 Dec 2012 – 05th May 2013)

-22 Weeks Industrial exposure TAJ GATEWAY GANGES, VARANASI, U.P

SKILLS

Well versed with the MS-OFFICE and Property Management Systems like Opera, SAP and Orion for material management.

HOBIES

Gardening

Endurance Sports

PERSONAL DETAILS

Full Name : Kuldeep Singh

Date Of Birth : 28 may 1992

Languages Known : English and Hindi

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