Lauria Matthews Atlanta, Ga

408-***-****

adfbup@r.postjobfree.com

EXPERIENCE

G4S Secure Solutions, California

Cisco Systems - Corporate Security Center Lead

September2018 - March 2019

● Monitor and dispatch alarm activations using various security programs.

● Use internal and external systems to monitor risk that could have an adverse impact to assets, facilities, and personal.

● Monitor world crisis and provide relevant updates to onsite personnel along with corresponding Regional Security Managers.

Paypal - Security Operation Center Analyst / Supervisor

● Manage the SOC mailbox, monitor and analyze the emails for threats including phishing and malware, and escalates per procedure.

● Provide daily monitoring and alerting of events that occur within the near real time environment.

● Communicates alerts to agencies regarding intrusions and compromises to their network infrastructure, applications and operating systems.

● Observe cameras while looking for policy violations. IBM - SOC Analyst/ Patrol Officer

● Respond to emergency and non-emergency calls from client employees, outside vendors, and visitors via telephone, automated alarm monitoring and radio systems.

● Managed traffic and emergency incidents in order to promote safe and efficient movement of people and goods through IBM campuses.

● Took detailed notes to prepare daily logs and incident reports. Corbett Group Homes, California— Residential Counselor II October 2017 - June 2018

● Worked with residents and management to efficiently enforce behavioral goals and development of teen residents.

● Provided transportation to clients work, school, recreational and organizational events.

● Supported clients personal, career and educational goals as well as encouraged responsibility and independence.

● Ensuring that residents comply with all rules and regulations in accordance with policy and procedure standards

SKILLS

- Strong analytical

and

problem-solving

skills

- Operational

Effectiveness

- Superior customer

service

- Conflict resolution

techniques

- Office Experience

- Communication

skills

- Time

management

- Excellent Driving

Record

LANGUAGES

English

Comfort Keepers, California — Client Service Coordinators July 2016 - October 2017

● Worked closely with company executives to identify new business opportunities and routinely participated in working with customers to find caregivers to fit their preference and need.

● Communicated with customers, employees and other individuals to answer questions and explain information.

● Maintained privacy in accordance with HIPAA when dealing with personal health information.

● Administered medication, and kept a daily journal of medicine intake. EDUCATION

San Jose City College, California— AA Degree in Criminal Justice September 2014 - August 2018

Silver Creek High School, San Jose, Ca — High School Diploma September 2009 - May 2013

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