Customer Service Training

PETER RHUBOTTOM

**********@*****.*** 630-***-****

SUMMARY

Extremely skilled professional team member, with an extensive background in Expediting and Dispatching operations, Planning, KRONOS timekeeping, SAP / ERP, Management skills, exceptional Customer Service, and communications skills, both written and verbal, highly organized and productive under pressure, dependable and easily trainable.

CORE SKILLS

Dispatcher – Oil & Gas

Expeditor

Customer Service

Planning/Scheduling

TMS

PowerPoint

Microsoft Word

Microsoft Excel

Microsoft Outlook

Global Traceability ERP

Oracle MPR

SAP

KEY ACCOMPLISHMENTS

Dispatching/Expediting Operations

Dispatched/expedited 95% - 98% of orders free of errors.

Coordinated with multiple departments to help generate, execute, and produce quality product.

Deadline oriented, works well under pressure, assisted management in training new team members.

Customer Service

Extensive experience using outstanding customer service skills in resolving 98% of operational issues.

Aptitude for accuracy, quality, and attention to detail a “problem solver” in customer-related issues.

Typical management comments: “excellent teamwork, strong leadership abilities”.

Management

Supervised 25 - 35 team members involved in picking and packing merchandise.

Developed 2 new and enhanced training programs to enable cross training of employees.

Developed a Tracking System utilizing Microsoft Excel for increased productivity and results.

Reduced overtime 75% through incentive programs and reorganizing work schedules.

WORK EXPERIENCE

ENLINK MIDSTREAM, Houston, TX 2019-2020

Fleet Logistics Dispatcher

Dispatched company and 3rd party drivers (150-200) in safe and timely manner to meet customer needs, both external & internal, ensuring efficient utilization of resources in order to be productive, profitable and keep errors and demurrage to a minimum.

Booked orders from various sites to pick up condensate, mixed loads, water, Texas sweet & sour oil, which was over 3 million loads, planned, scheduled and dispatched company drivers daily keeping turn-arounds as short and as quick as possible, researched missing tickets by searching through the system and communicating with various departments in to complete the task and satisfy the customer.

PATTERSON-UTI/UPP, Houston, TX 2018-2019

Logistics Dispatcher

Dispatched 3rd party drivers (60-80) in a safe and timely manner to meet customer needs, both external and internal, ensuring efficient utilization of resources in order to be productive, profitable and keep demurrage to a minimum.

Communicated with 25-30 frac sites in 3 regions (Midwest, Southeast, Northwest) in order to have the right amount of sand delivered on time at every stage of the operation from pre-fill to completions so as not to cause any NPT.

PETER RHUBOTTOM PAGE 2

SCHLUMBERGER/P&LS, Sugar Land, TX 2017-2018

Logistics Dispatch/Trainer

Trained new hires and existing planners, dispatchers, track, and trace personnel on how to use dispatching software and ongoing processes. Generated PowerPoint presentations for workflow and processes needed for day-to-day operations.

Dispatched P&LS drivers (250) in safe and timely manner to meet customer needs, both external and internal, ensuring efficient utilization of resources.

PERKINS DRILLING TOOLS, Houston, TX 2016-2017

Shipping & Receiving Coordinator

Received various oilfield tools that came in for repair.

Checked part numbers, serial numbers, condition of the tools and the customers’ paperwork. Receivers and routers were then generated to track progress of the tool.

Shipped repaired tool. Ensured routers were completed, packed, and organized appropriate transportation or liaised with customer on how and when shipping/picking up was preferred.

Personally, delivered tool to customer.

NATIONAL OILWELL VARCO, Houston, TX 2013-2016

Manufacturing Dispatch Lead

Moved materials, parts, assemblies, sub-assemblies, and work orders, from raw or initial stage to finished product stage in an organized and efficient manner.

Planned, scheduled, routed, dispatched, storage, tracked times in KRONOS.

EDUCATION LICENSE CERTIFICATES TRAINING

Education

Bachelor of Arts, Wilson College, Bombay, India

License

FAA Flight Dispatcher

Certifications

Forklift – Drexel, Sit-Down, Stand-Up, Reach, Cherry-Picker and Basiloite

Training

Oracle MPR; Glovia ERP; Microsoft Word, Excel, Outlook, PowerPoint; Hazardous Materials; Leadership Skills; Floorhand/Roughneck; Supervisor 101; Kronos Timekeeping

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