B H A V N A S U R T I

OBJECTIVE

Business professional with 20 years of experience in business management, billing, accounting, administration, customer service, and hotel management. Highly committed and passionate about producing successful business outcomes and expanding as needed. Extremely quickly learner, ability to multi-task, and willingness to learn and develop new skills.

EXPERIENCE

PBM Graphics (Durham, NC) January 2019 –May 2020

CSR/Customer Billing Assistant

• Manage system database with vendor addresses and conduct regular data entry/clean-up.

• Work with internal department stakeholders including sales, customer service, accounting and billing to coordinate and oversee ongoing projects.

• Assess and review job processes for accuracy in preparing bills and print jobs.

• Prepare job folders for billing documents, customer purchase orders, sales order entry forms, price matches, freight charges and additional job processes.

• Formulate and analyze work and job cost reports.

• Organize, analyze and improve internal department’s workflow through review of project documents, job jackets and other business protocols/processes.

Pulling several projects same time.

PBM Graphics (Durham, NC) June 2017 – January 2019 Mailroom Specialist

• Input data entry and manage system database for vendor addresses.

• Process addresses, barcodes and orders for label creation, tracking and shipment.

• Communicate and market sales and information among various company departments. Lowes Supermarket (Cary, NC) Jan 2016 – June 2017

Senior Associate

• Managed the front end through customer services and supported daily sales through a computerized system.

• Processed rewards program memberships, food assistance and stocked items throughout store departments. Amazon Warehouse (Robbinsville, NJ) Oct 2015 – Dec 2015 Product Associate

• Accountable for inbound department, processing orders, and delivering them to appropriate units.

• Rewarded for the highest accuracy in processing orders across the whole department. Midway Mart (Harkers Island, NC) April 2000 – Sept 2015 Business Manager

15 years of experience operating and managing a self-owned convenient store.

Trained through NC educational lottery and awarded the 2nd highest lottery sales in Carteret County.

Managing inventory and creating weekly orders for store items.

Administrate store account through finance, accounting, bookkeeping, and regular reports.

Knowledgeable on programs such as NC educational lottery, vendor policies and procedures.

Proficient in the Ruby System and ability to problem solve issues dealing with sales, gas, and credit card system. United States Postal Service (Beaufort, NC) 2005-2006 Rural Carrier Associate

Trained in operations and delivered packages through US Postal Service in Beaufort, NC and surrounding. areas.

919- 637-1 760 • adfbta@r.postjobfree.com

1 1 9 EXPLORER DR • MORRISVILLE, NC 27560

Bundle, label, and route sorted mail to designated areas depending on destinations and according to established procedures and deadlines.

Familiarity with the USPS processes and procedures for safety and security.

Increased average number of packages delivered during the mail route.

Gained experience in government functions and processes. Best Western Motel (Havelock, NC) 1997 – 2000

Manager

Awarded best manager from franchise owner for management of employees and business.

Utilized problem solving skills to resolve issues such as maintenance, staffing, and property upkeep.

Managed payroll, bookkeeping, schedules, and accounting for all employees.

Increased motel and bar business from $260,000 to $390,000 per year.

Assisted in expansion of motel renovations and development.

Managed reservations and ordered supplies for the motel. Trump Taj Mahal Casino (Atlantic City, NJ) 1995-1997 Cage Cashier

Answered inquiries and advised others on casino processes and procedures.

Presented customers with casino credits and account reports.

Delivered daily cash to the head casino bank and converted foreign currency.

Paid off winners up to $600,000 in cash.

EDUCATION

MS University of India (Baroda, India) 1984-1988

Bachelors of Science: Botany

Minor: Biology, Chemistry and Graduate of Library Sciences VOLUNTEER

BAPS Hindu Temple (Morrisville, NC)

Core Sound Decoy Festival (Harkers Island, NC)

Harkers Island Elementary School Volunteer (Harkers Island, NC) SKILLS AND INTERESTS

Proficient in Microsoft Word, Excel and intermediate computer skills

Native fluency in Gujarati and Hindi with the ability to read and write

Enjoy, yoga, gardening, cooking, traveling and reading

Contact this candidate