Store Manager
Resume:
Page E. Deegan
***** **** *****, ******* ********, MI 48038
989-***-**** ******.****@*****.***
PERSONAL STATEMENT
Experienced manager with strong communication and time-management skills. Focuses on a customer-centric business structure while developing team members. My passion as a leader is people development, motivating my team, and leading with empathy and compassion while driving consistent results.
EDUCATION
Bachelor of Arts in Fitness and Sport Management 2000-2005
Saginaw Valley State University, University Center, MI
Minor: Biology
MANAGEMENT EXPERIENCE
Shop Manager 8/2019-Present
Smile Direct Club, Sterling Heights, MI
Responsible for coaching and developing the team to achieve company expectations
Focuses on customer satisfaction which involves understanding the customer’s needs and delivering a 5-star experience in order for them to achieve their perfect smile
District top performer by meeting/beating the company’s conversion goal of 73% and scan completion expectations of 60% every month
Assists underperforming shops through coaching and role playing with their team members.
Manages payroll, shop results, scheduling, employee SMART goals and bi-annual reviews
Store Manager 10/2005 –8/2019
Justice, Sterling Heights, Saginaw & Bay City, MI
District Trainer responsible for recruiting, staffing, training, and developing my team and incoming managers for Traverse City, Birch Run, Lakeside, Saginaw and Flint locations
Managed operational aspects including payroll, loss prevention, scheduling, and personnel files
Executed visual merchandising directives and initiatives per company standards to present a clean and organized store for customers
Maintained a strong selling culture, which prioritizes customers first while focusing on the development and growth of team members.
Sustained profitability through consistent top performance of KPIs and payroll control
Performed district key tests for new managers in 18 locations, as well as, trained the district on new systems including the hiring portal Kenexa and the POS system OrPos
WORK EXPERIENCE
Fitness Instructor/Trainer 7/2003-12/2010
Independent Personal Trainer, Location
Trained over 30 clients creating specialized programs to help them achieve their fitness and weight loss goals, focusing on core exercise programs and fitness regimens
Educated clients on nutrition and exercise health benefits that created lasting lifestyle changes and promoted healthy living
Motivated clients and created self-accountability standards to achieve progress and goals
REFERENCES
Julia Thielbar Maria Moore
Shop Manager President’s Executive Assistant
Smile Direct Club Saginaw Valley State University
*************@*****.*** *****@****.***
Yvette Reece Ashleigh Palmer
Store Sales Leader Operations Manager
Justice- Grand Rapids Great Lakes Rehab Center
********@*****.*** ***************@*****.***
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