CHAITANYA B

adfbku@r.postjobfree.com

+91-934*******

AREA OF INTEREST

■ Technical Writing, Project Management, and Business Data Analysis PROFILE SUMMARY

■ Five years of experience as a Technical Writer and Business Data Analyst.

■ Experience in writing User Manuals, Guides, Help Manuals, Installation guides, Trouble Shooting Documents, and Policies & Procedures.

■ Researching, developing, writing, and revising software documentation and generating the documentation in various formats, according to defined standards.

■ Collaborating, as a member of project and product development teams, with subject-matter experts, product managers, product support, and technical writing staff to produce manuals and Help.

■ Proficiency in writing short and crisp instructions and information for technical and non- technical audiences

■ Exemplary communication and interpersonal skills with proven abilities in resolving complex issues with internal and external stakeholders.

KEY SKILLS

■ Working as a Business Data Analyst and Technical Writer in various domains such as IT & Software products in EFT & RDPS for Aviation Maintenance.

■ Producing and publishing product documentation for assigned product areas in a timely, professional, and efficient manner per established templates/procedures.

■ Documentation includes:

o Online help with how-to topics

o Training guides

o Release notes and product notes

o Reference materials and User guides.

■ Writing documentation using Plain English (Simplified Technical English) for globalization and localization

■ Working-level knowledge on Product Development Life Cycle (PDLC), Software Development Life Cycle (SDLC) and Document Development Life Cycle (DDLC)

■ Implementing AGILE/Waterfall methodology

■ Planning and developing DITA/XML based authoring and standards like MSTP and Customer Style Guides.

■ Analysis and production of technical requirements and design and construction of documents based on client specifications

■ Verification and validation check of the technical data and on-system validation of the product and liaison with the customer for acceptance.

CHAITANYA B

EXPERIENCE

CYIENT.ltd

Sep 2018 to June 2020

Senior Design Engineer level.4

■ Creating structure and design of web and document content from the conceptual inputs and Prepare user stories about Boeing EFT application for development and testing teams.

■ Documenting the processes and policies (both internal & external) with the help of SME & publish on the MY CYIENT portal to make it available for clients.

■ Understanding the IT process and create different IT support document and policy document for CYIENT products following the agile process.

■ Participating with the agile team to research, create and deliver explicit and accurate technical content according to the business requirements.

■ Creating of vigorous templates including styles, consistent wordings and formatting, and JIRA issue extractions for release note use.

■ Authoring, revising, and maintaining the administrator guide documentation set, for both commercial and product release versions, covering complex product line procedures.

■ Attending product team meetings to understand ongoing and proposed development and proactively update and kick-start the required documentation.

■ Performing release audit, final quality control checks, peer quality control checks, and delivering the products with the quality and on time.

■ Coordinating project management activities and information like product functions, servicing tasks and operational demo to the client on behalf of the program manager.

■ Creating User Manuals and Confluence wiki pages for EFT & RDPS Software for Boeing, Pratt

& Whitney, and Rolls Royce clients.

■ Handled BA activities for RDPS based web and tablet (iPad) application developed for an Aircraft and Engine OEMs and operating customers.

Intergolbe aviation Pvt.ltd

Mar 2017 to Sep 2018

Technical officer

■ Created Templates, Design and Structure from the scratch for Indigo i3 Application.

■ Key responsibilities includes handling the documentation for creating and reworking operating and repair manuals for Automobiles with motor team.

■ Responsible for creating / modifying the existing Framemaker templates for new clients.

■ Analysing the production orders and identifying the customer specific changes in the machinery.

■ Authoring content and preparing or modifying the existing illustrations in the operating / repair manuals.

■ Handled the first migration project to migrate the Framemaker content to ROBO help for the creation of HTML version of the operating manuals.

■ Created new template for the HTML manuals and played a key role in setting the standards for future HTML projects.

■ Created HTML web help pages from the existing operating manuals. CHAITANYA B

Aircosta Aviaton Pvt.ltd

Jan 2013 to Mar 2017

Technician

■ Responsible for prepare instruction manuals and articles with the main goal to communicate complex, technical information more easily. I also develop, gather, and disseminate technical information among customers, designers, and manufacturers. STANDARDS AND SOFTWARE EXPERTISE:

OxygenXML V21

Visio 2016

Information

Mapping

Robohelp 2017

Snagit 2018

DITA 1.3

MS Office 2019

Confluence

XML

Adobe Frame Maker 2019

JIRA

PERSONAL DETAILS

Date of Birth 03rd May 1992

Languages English, Hindi, and Telugu

Academics Bachlore of science(Aeronautical)

Contact this candidate