Engineer Engineering

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Shaik Jakeer Hussain

Customer Support Engineer

Address Vinukonda, Andhra Pradesh, 522647

Phone +91-850*******

E-mail ************@*****.***

Experienced Analytical Instrumentation Engineer with over 5 years of experience in Life Sciences. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Specializes in conforming all instrumentation solutions to perfectly align with performance tolerances and budgetary thresholds. Skills

Excellent analytical and problem-solving skills

Instrument-assessed modality understanding

Customer service management

Documentation

Value Engineering Initiatives

Analytical approach

Working knowledge of engineering

MS Office& Computer Proficiency

Work History

2017-08 -

Current

Senior Customer Support Engineer

HAMS Biotech Pvt. Ltd, Telangana & Tamilnadu Regions Role at HAMS Biotech Pvt. ltd:

Handling Service calls for the multi-vendor support for the various brands of analytical instruments Agilent, Waters, Shimazdu, etc.

Prepares variety of Reports, logs, and documentation of service, and Repair activities.

Establishing and maintains prompt professional communications with and internal resources.

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Responsible for handling the Queries/Issues/Escalations coming up from Helpdesk/Client

Responded to customer requests, offering excellent support and tailored recommendations to address User specifications.

Business Development work experience selling Enterprise level, Software platform applications and hardware solutions.

Understanding client needs and offering solutions and support

Identifying, qualifying, and securing business opportunities

Always met the target with great degree of comfort on a daily basis.

Provided technical support to troubleshoot, repair and maintain operational Efficiencies in Analytical sectors.

Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.

Supporting Sales team on short-term and long-term promotional projects and provided regular updates on status and progress.

Enhanced productivity levels by anticipating needs and delivering outstanding support. 2015-08 -

2017-08

Customer Support Engineer (Field Service Engineer) Agilent Technologies, INC, Hyderabad.

Perform technical functions in support of post sales activities that include Installation, Commissioning, Preventive Maintenance, Calibration and troubleshooting of UHPLC, HPLC, GC-HSS instruments and software's.

Demonstration and Familiarization of Chromatographic instruments Operation and maintenance to Analysts in the laboratory.

Well experienced in Repair service to the instruments which under Break down.

Reporting/presenting scientific results, using a range of analytical techniques, instrumentation and software.

Calls closing, individual Inventory and data documentation by using SAP (CRM)

Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.

Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.

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Managed administrative tasks such as maintaining customer service logs and internal service records.

Escalating to factory for design changes, upgrades and replacements to improve systems performance.

Qualifying, and securing business opportunities. Certifications

Agilent 1200,1260 Infinity I & II Series HPLC

7890A&B GC, Various models of Headspace Injection technique's

Open LAB EZ chrome SR1 & SR2 Software's

Agilent Compliance Engine for the Good laboratory practices

Installed 60+ GC's & Other Instruments at Various locations pan India Instruments handling:

High Pressure Liquid Chromatography (HPLC), Make: Agilent, Waters, Shimadzu.

Ultra performance Liquid Chromatography (UPLC), Make: Agilent, Waters

Gas Chromatography (GC), Agilent, Perkin Elmer, Younglin with Various Headspace models

Mass spectrometry system (QDA), Make: Waters.

Flash Chromatography (Flash LC): Agela technologies. Developments

“ For Agilent FID Detector base frequent failures “

Solely developed alternative Flame ionization detector titanium base with the KPI Constructive material for the high rated failures of the detector base mishandling's.

Installed and observed for the several frequencies of temperatures, observation for 2 years and accuracy of the model achieved break through.

Developed the above model with the iconel Neutron machining and calibrated tools.

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Education

2011-2015 Bachelors of Engineering: Electrical and Electronics Engineering PYDAH College of Engineering & Technology - Vishakhapatnam 200*-****-**+2

Board Of Intermediate Education - Vinukonda

2009 Board Of Secondary Education, Vinukonda

Ravindra High School - Vinukonda

Personal Dossier

Date of Birth : 22-08-1994

Gender : Male

Languages Known : English, Telugu and Hindi

Nationality : Indian

Marital Status : Single

Father's Name : Abdul Jilani

I hereby declare that the information furnished above is true to the best of my knowledge. Date: Shaik. Jakeer hussain

Place:

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