Front Desk Service

Katora Brown

***–***-**** **.*********@*****.*** 75 LaSalle Street, New York, NY 10027

SUMMARY

Energetic and creative hospitality professional offering luxury hotel experience contributing to the success of a Forbes 5 Star and 5 Diamond Hotel in New York City. A highly organized individual and leader proven to excel the demands of a role while creating genuine and cohesive relationships with guests and colleagues.

EXPERIENCE

Guest Services Agent Four Seasons New York Downtown, New York, NY Sept 2017- Present

●Master and deliver international luxury Forbes 5 Star and AAA 5 Diamond customer-service by securing the smooth registration and cashiering functions of the Front Desk

●Provide accurate communication and perform genuine guest service and glitch recovery

●Review daily arrivals such as VIPs, special requests, and group needs

●Assist the Sales and Marketing Department with showrooms and property tours

●Coordinate heavily with the Housekeeping and Room Service to satisfy every guest request

●Respond to a wide variety of guest requests by accurately assessing the guest needs and requests while adding personalized recommendations to achieve maximum guest satisfaction

●Forbes 5 Star Employee Nominee and Employee of the Month

Athletic Supervisor Adelphi University, Garden City, NY June 2014- Sept 2017

●Plan and supervise day to day operations of athletic facilities

●Organize and facilitate various athletic activities to support the University’s mission

●Monitor facilities’ maintenance to ensure safety standards are properly met

Aquatics Supervisor New York Parks and Recreation, New York, NY Seasonal 2014-2017

●Perform day to day operations with the responsibility to open/close the facility, sell and reregister memberships, check water levels, and maintain overall cleanliness of the building

●Assist with billing to ensure all classes and membership and are accurately processed

●In charge of employee payroll and scheduling

EDUCATION

Adelphi University Garden City, NY

REFERENCES

Available upon request

Contact this candidate