Manager Network Engineer

VENKATESH BABU.A

E-Mail:**********@*****.*** Mobile: +91-948*******

Seeking leadership challenges in IT Service Delivery functions

IT-Operations / Teal Lead-IT / Assit Manager - IT / Service Delivery Manager

Professional Brief

A dynamic professional with 14+ years of experience in Site & IT infrastructure Management, Installation, Commissioning, Technical Support/Troubleshooting as well as Client Servicing.

A planner and implementer of ITIL Process, Server administration, Network Configuration, implementation of ADS DNS, DHCP Server and Huawei Servers with Quidway/CISCO Equipment (Router & Switches) & Network Monitoring tools in the Telecommunication test labs.

Hands-on experience of all functions of project life cycle on installation, maintenance, IT infrastructure development and technical support

Proficient in analyzing information system needs, evaluating end-user requirements, custom designing solutions and troubleshooting for complex information systems management

Adept in Team Management skills including teamwork spirit, competence development, vision & efficiency, issue resolution, motivation and mentoring

Cohesive Team Player with Fast Learning Curve along with strong analytical, problem solving, innovation, planning, organizational, communication & interpersonal skills

Awards:

Accredited with Best Site Award from Huawei Technologies as Site Manager in Bangalore (2008)

Awards received From Huawei Technologies & Techno brain Ltd as best Customer Support Award

Appreciation letter received for Huawei Technologies and Techno brain Ltd

I had received EXCELLENT PERFORMANCE AWARED in New Horizons computer learning centre (Part of Techno brain Division) in the year 2005.

Couple of Awards, rewards and appreciation letters and Mail received Business Heads and Delivery Leaders in Huawei Technologies.

Areas of Expertise

- IT Helpdesk Operation Management - IT Operation Management - IT Service Delivery

- Infra-structure Project Delivery - System & Network Management - Client Satisfaction Management

- Policies Implementation as per std - Documentation/Reporting skills - Team & People Management

Professional Scan

(2nd January 2017 to 31st March 2019) DIT Infotech pvt. Ltd

Worked as Freelancer (systems and Networking administration and Corporate Technical Trainer (A+, N+ MCSA, MCSE,CCNA ) Supported and Managed DIT Infotech Pvt Ltd IT infrastructure and all the computer Labs.

(Dec 1st 2014 to 31st DCE 2016): AL-TECH SWIZ Consulting Pvt.Ltd

Client: L&T InfoTech IT Helpdesk Team lead– (Service desk) and Mercedes Benz research and development Iindia

Responsibilities:

Reporting to the Program lead and leading a team of 15 resources managing all the functions of the IT Helpdesk & Infrastructure.

Provide leadership to the helpdesk staff with focus on providing high quality customer service.

Accountable for procedures related to identification, prioritization and resolution of end user help requests, including monitoring, tracking and coordination of Help Desk functions.

Ensure prompt resolution of critical issues through in-person hands-on to support to end users.

Involved in strategy & planning with prime focus on establishment & enforcement of helpdesk service level agreements in coordination with end users.

Analyze performance of helpdesk activities, document resolutions and identified problem areas followed by devising & delivery of appropriate solutions aimed at providing quality service and minimizing future recurrences.

Conduct research on existing products, services, protocols & standards to assist in helpdesk technology procurement and development efforts.

Design & implement request handling & escalation policies based on requirements.

I have setup and Managing AL-TECH SWIZ Consulting IT Infrastructure That includes

ADS, DNS and DHCP and Proxy server for internet sharing

(March 2007 to December 2013): Huawei Technologies Indian Private Ltd, Bangalore.

IT-Team Lead (Role: Asst manager-IT Service Desk and IT-Operations)

Responsibilities:

Reporting to IT Head, and leading IT team of 25 resources.

Accountable to lead the team in on-site construction activities to ensure completion of project within the time & cost parameters and effective resource utilisation to maximize the output.

Managing all aspects of project delivery including, planning, estimation, resource management, issue resolution and execution.

Responsible for cross functional team (Technology People, PM, Test Labs and Critical Users) coordination for ensuring all issue resolution.

Coordinating with all domains like Server, Network, Voice and extraction of information within given timeframe to fulfil customer requirement.

Involved in Vendor Management & Coordination with Vendors' Online/APSK/PC Services.

Generating & publishing consolidated Daily\Weekly\Monthly reports across the Regional offices In Indian locations.

Good Knowledge on video conferencing network with AVISTAR, POLYCOM View point (Huawei) equipments.

Playing Major roll in HTIPL Hicloud Project & Successfully migrated with 1000+ users (Clint Migration)

Manage processing of incoming calls to Help Desk via, telephone, e-mail, Chatting to ensure courteous, timely and effective resolution of end user issues

Work closely with other Business line team members, software developers, & testers to understand the requirement & full fill the needs.

Driving team members to achieve SLA and review the same for every shift.

Review individual team member performance to ensure his/her readiness, skills etc is adequate for the tasks to be undertaken.

Performing routine team administration tasks as well as team development initiatives.

Co-ordinated with all link vendors for logging/follow-up of any link issues.

Responsible for Raising PR for new IT hardware per change / AMC Renewals / Contract Engineers renewals/Negotiation etc

Single point of Contact All Inter office Wan Links, Internet links and Telephone Lines for Any outage, Interact with Service providers for Links outage.

10th December 2004 to 10th May 2006 Techno brain (T) LTD, Tanzania, East Africa

Systems and Network Administrator

Responsibilities:

Reporting to General Manager and Leading the Team of 4 IT resources, Support to Inter Developers and provide solutions and support for Network and Desktop Engineers and IT technicians.

Primary responsible for Taken care of IT Infrastructure That Includes servers, Network, Internet, file and print server, desk tops and Lap tops.

New horizon Computer Learning Academy is a Part of the Techno brain Ltd; we are the responsible for Support Training Division of around 2000 Resources.

Successfully set Up and Manage Promatic Test Center (Online Exams certificate Centers).

Worked has a CCNA Corporate Trainer.

15th December 2003 -3rd December 2004 Precision Techserve Pvt. Ltd., Bangalore

Systems administrator (Client: DSL Software Ltd Bangalore)

Responsibilities:

Reported to the Services Delivery Manager and led a team of 4 resources for this leader in Managed Service Provision in remote monitoring and management of IT Infrastructure.

Engaged in leading the shift team for technical support service delivery to provide innovative solutions to clients...

Updated users on call status at all times & ensured proper deliverables reach the client as per defined SLA.

Responsible to implement security on networks as per network policy as well as for administration and monitoring of server health & performance.

Involved in regular back-ups as per back-up policy & restoration of data requested by user.

Provided support to the Technical Support Engineers and escalated severity calls as per the defined escalation matrix.

Generated and submitted all reports as per schedule to the Management.

Co-ordinated with all link vendors for logging/follow-up of any link issues.

Performed routine team administration tasks as well as team development initiatives.

Past Assignments

3rd June 2002 to 13th December 2003: Maruthi system, Network Engineer Bangalore.

1st January 2001 –31st May 2002: Swift Technologies, Hardware & Network Engineer

1st July 1999 to 15th December 2000 :Advanced Electronic System, Technical Assistant

1st June 1998 to 30th may 1999 Minipro Electronics pvt Ltd, Technical Assistant (EPABX Division)

Education

2014 M.B.A (Information Technology), Pursing 4th semester from Karnataka Open University

2008 BSc (IT) from Karnataka Open University

1998 Diploma in Electronic & Communication Engineering, Department of Technical Education,

Bangalore, Karnataka state, India.

1995 PUD (pre University Diploma in Radio & TV) State Council of Vocational Education, Bangalore, Karnataka state.

Other Course

2004 Certification Course in Hardware/Networking, from Jetking Institute,

2000 Electrical and Electronics Equipment Servicing and Maintainer training

Trainings & Certifications

Microsoft Certified systems Engineer (MCSE) - Certified

Cisco Certified Network Associate (CCNA) - Certified

ITIL (Foundation) certification on ITSM Training in Huawei HQ (China).

Incident Management & Problem Management Training and Implementation.

Assets Management & Configuration Management Data Base Training

Technical Skills

Networking/Hardware Skills: Ethernet Remote Connectivity, Network Security TCP/IP Services, Testing/Troubleshooting Networks, client-server systems

Good Knowledge On TCP/UDP protocol/,Subletting/OSI and DOD Models

Knowledge on Cisco and Huawei Network Devices.

Cisco routers 800 / 1700/ 1800 / 2600 / 2800 / 3600 / 3800 /7200 series

Cisco switches CE500 / C2950 / C2960 / C3560 / C3750

Routing protocols RIP / OSPF / EIGRP / BGP

VLANs / STP / RSTP / Ether channel / MST

TCP/IP, DNS, DHCP, Active directory, Group policies, Microsoft SMS 2.0/2003 and Microsoft WSUS.

Wire Shark, Nessus

Operating Systems: windows2000/XP/2003/2008 and 2012 Server,

Utilities: MS-Word, MS-Excel, MS-PowerPoint, MS visio, Ms project Cisco View, packet tracer,

Personal Details

Sex Male

Marital Status Married

Nationality Indian

Date of Birth 01.03.1974

Passport No. E5080332

Languages Known English, Hindi, Kannada & Telugu.

DECLARATION

I hereby declare that the above information provided by me is true to the best of my knowledge. All the above mentioned References will be furnished upon request.

Date: Signature

Contact this candidate