Manager Desktop Support
Resume:
Murray Grey
***********@*****.*** 587-***-**** ca.linkedin.com/in/murraygrey
Technology Consultant
Bringing Superior Design and Operational Efficiency to Managing IT Infrastructure
Analyze, design, implement, and update efficient and reliable configuration management solutions. Lead confidently on projects, including scoping, needs analysis, design, implementation, and operations. Work well independently or collaborating in cross-functional teams. Bring skillful track record to research, assess, develop, test, and implement desktop and server configuration management services. Learn / adapt quickly, excel at finding root cause of problems, and adopt innovative solutions. Results driven using consultative, customer-centric approach.
Expertise in:
Configuration Management
Patch Management
Server Management
Database Management
Operating System Deployment
Anti-malware Management
Application Deployment Management
Desktop Management
Professional Experience
TELUS Communications Inc., Edmonton, AB
Contractor, OPTIK Project Execution and Readiness 2018 to 2020
Provided server configuration management services including Windows Server operating system deployment, application deployment, and hardware support.
Deployed Windows Server operating system images, application software, and patches to IBM and HP blade servers using Microsoft System Center Configuration Manager (SCCM).
Deployed Media Room 3 servers on Hyper-V using System Center Virtual Machine Manager (SCVMM).
Deployed, and configured Media Room 3 application software (using SCCM) to IBM, and HP blade servers.
Automated Optik Triage & Analysis Center (OTAC) MediaRoom A server configuration tool using PowerShell, reducing manual administration by 90+ %.
Reduced Windows Server, and Media Room 3 application deployments and problems by 50% using PowerShell automation.
Resolved Windows Server operating system image deployment, network configuration, IBM and HP blade network cabling, disk drive RAID problems.
Resolved Active Directory server group, and membership problems.
Collaborated with Optik Triage team to resolve Calgary preprod database server network storage problems.
Resolved various IBM, and HP blade hardware problems.
Reduced Windows Server deployment verification process by 95% using PowerShell.
Reduced Windows Server network configuration by 90% using PowerShell.
Resolved Media Room 3, Avamar, McAfee Antivirus, IBM, HP, and other software application deployment and configuration problems.
Technology Consultant 2011 to 2016
Provided desktop configuration management services including inventory, software usage, software deployment, patching, operating system deployment, anti-virus/anti-malware, compliance management, and reporting for 28K endpoints. Researched, designed, tested, and implemented Microsoft (MS) System Center Configuration Manager (SCCM) upgrades and new features.
Organized and implemented SCCM 2012 operating system deployment for SCCM 2012 upgrade project, yielding $1M cost savings.
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TELUS Communications Inc. (Continued)
Completed TELUS ITIL project documentation in advance of project deadlines, reducing SCCM 2012 implementation timeline.
Finished SCCM 2012 proof of concept (POC) in 5 days, ahead of project deadline.
Delivered SCCM 2012 infrastructure implementation, including 50 servers and 34 sites, wrapping up within 2 weeks using PowerShell, VBScript automation scripting.
Provided Windows 10 support by implementing SCCM 2012 R2 project, reduced implementation timeline from 3 weeks to 4 days using automation (PowerShell).
Designed, implemented, managed Configuration Manager (SCCM) 2012 within TELUS production environment on Windows Server 2008 R2. Provided operating system, and patch management support.
Designed, implemented, managed, and conducted comprehensive configuration management service testing, upgrading, and configuration changes within new Configuration Manager (SCCM) 2012 lab environment within VMWare ESXi environment.
Implemented, and supported Active Directory Group Policy for Configuration Manager client agent deployment.
Designed, implemented, and supported VMWare ESXi CPU, memory, disk, and network resources within Configuration Manager (SCCM) 2012 lab.
Implemented, and supported all SCCM Internet Information Services web services.
Team resource on SCCM 2012 project. Collaborated with the Infrastructure Design, Design Review, Windows/Intel Server Operations, Database Administration, Network, Corporate Security, Privacy, Desktop, Storage Management, Change Management, Data Centre Operations, Virus Management, Asset Management, and Facilities Management teams.
Collaborated with the following teams to provide excellent Configuration Manager 2012 service levels: Windows/Intel Server Operations, Network, Data Centre Operations, Help Desk, Change Management, Corporate Security, Virus Management, Desktop, and Asset Management.
Resolved SCCM, SQL, IIS, WSUS operational problems using PowerShell scripting.
Provided all MS SQL Server database administration services for SCCM 2012, and WSUS infrastructure, including installation, configuration, backup, performance optimization, monitoring, and security administration, attaining 100% database production service availability (Project: SCCM 2012, Operations).
Provided all MS SQL Server Reporting Services (SSRS) database administration services, including installation, configuration, backup, performance optimization, monitoring, and security administration, attaining 100% production service availability.
Implemented SQL Server Reporting Services (SSRS) in SCCM 2007 and migrated custom reports during SCCM 2012 project, saving >200 hours of reporting re-work.
Automated processes, eliminating hundreds of hours of monthly manual administration.
Conducted training sessions, facilitating team member skill development, increasing operational efficiency, and reducing administration errors.
Implemented automated monthly Windows Server Update Services (WSUS) maintenance procedures (PowerShell), increasing vulnerability scanning success from 75% to 98%.
Assisted Internal Audit Committee to provide SOX audit security reviews.
Created, and updated ITSM server asset management records.
Submitted, reviewed, and approved all SCCM team Change Management Requests for Change (RFC).
Provided Tier IV support of SCCM for 28K endpoints.
Identified, and resolved multiple HP (Intel), and IBM (Intel) server hardware problems.
Implemented Windows/Intel server hardening procedures.
Completed SCCM 2012 configuration, and deployment documentation.
Maintained SCCM 2012 technical operations documentation.
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TELUS Communications Inc. (Continued)
Senior Technology Specialist 2004 to 2011
Designed, analyzed, and provided Tier IV support of SCCM for 35K endpoints. Increased system performance and implemented new services in multiple customer environments. Led team providing multi-tenancy, hosted BMC Marimba services for desktops and servers, comprising 25K endpoints and including inventory, software package creation, software, and patch deployment (Project: Marimba 7.2) .
Co-authored SCCM 2007 Operating System Deployment Project Charter, documenting customer needs and accelerating project implementation.
Planned and implemented SCCM 2007 Operating System deployment (Project: Windows 7), coming in under budget and ahead of project deadline.
Completed TELUS ITIL project documentation in advance of project deadlines, reducing SCCM 2007 Operating System Deployment implementation timeline.
Documented SCCM 2007 requirements for multiple SCCM minor version upgrades.
Documented SCCM 2007 Operating System Deployment requirements for Windows 7 upgrade project.
Created SCCM 2007 Operating System Deployment infrastructure design documentation.
Maintained SCCM 2007 technical operations documentation.
Designed, implemented, managed, and conducted comprehensive Windows 7 operating system deployment service introduction testing, upgrading, and configuration changes within Configuration Manager (SCCM) 2007 lab environment on VMware ESXi environment.
Developed, tested, implemented, and supported multiple Transact SQL scripts, and vbscripts (containing MS SQL Server bcp commands) to extract SCCM 2007 software application data from MS SQL Server and import into an ad-hoc MS SQL Server Express Edition reporting database for Windows 7 readiness assessment.
Conducted system performance analysis and implemented server configuration changes, reducing MS Windows/Intel operating system deployment times by 25%.
Resolved multiple DHCP problems adversely impacting Operating System Deployment network boot functionality.
Completed TELUS ITIL project documentation in advance of project deadlines, reducing SCCM 2007 Anti-virus/Anti-malware implementation timeline.
Implemented, and supported Active Directory Group Policies for Forefront Endpoint Protection (FEP 2010) anti-virus/anti-malware within lab and production environments.
Designed, implemented, and supported new VMWare ESXi environment for Forefront Endpoint Protection (FEP 2010) anti-virus/anti-malware project.
Designed, researched, tested, and implemented Forefront Endpoint Protection (FEP 2010) anti-virus/anti-malware, saving $300K in annual software licensing.
Provided all MS SQL Server database administration services for SCCM 2007, and WSUS infrastructure, including installation, configuration, backup, performance optimization, monitoring, and security administration, attaining 100% database production service availability (Project: SCCM 2007, Operations).
Provided all MS SQL Server Reporting Services (SSRS) database administration services, including installation, configuration, backup, performance optimization, monitoring, and security administration, attaining 100% production service availability.
Integrated SQL Server Reporting Services (SSRS) within SCCM 2007, to provide anti-virus/anti-malware reporting (Project: FEP 2010)
Researched, tested, and implemented SCCM 2007 R3 Power Management feature, reducing desktop power usage by approximately 33%.
Documented SCCM 2007 Power Management requirements for new service introduction.
Created custom SCCM 2007 inventory processes to discover application language usage for Quebec French language compliance (OQLF).
Created custom SSRS reports for annual Quebec French language compliance audits (OQLF).
Implemented, and supported all SCCM Internet Information Services web services.
Created and modified SMS/SCCM web based inventory, software usage, software deployment, patching, and operating system deployment reports.
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TELUS Communications Inc. (Continued)
Designed and installed BMC Marimba customer environment for 100% mobile work force, automating software deployments, patch deployments, hardware, and software inventory.
Created BMC Marimba infrastructure design documentation for a customer 100% mobile work force, automating software deployments, patch deployments, hardware, and software inventory.
Implemented and supported Active Directory for Marimba application software, patch deployments, and client agent settings.
Imported, and exported data to/from Active Directory to maintain Marimba application functionality, and reporting.
Created BMC Marimba infrastructure design documentation for a multi-tenancy environment.
Maintained BMC Marimba technical operations documentation.
Integrated anti-virus/anti-malware definition updates and security patching into SCCM operating system task sequences, reducing desktop operating system vulnerabilities.
Created 75 optimized client agent software packages, including Windows, OSX, Linux, Solaris, AIX, and HP-UX, cutting back BMC Marimba initial inventory timeline from 2 days to 1 hour.
Provided Tier IV support of BMC Marimba for 25K endpoints.
Designed, sized, bare-metal installation, and configuration of Compaq (Intel), HP (Intel) and IBM (Intel) server hardware.
Identified, and resolved multiple Compaq (Intel), HP (Intel, AMD) and IBM (Intel) server hardware problems.
Implemented Windows/Intel server hardening procedures.
Assisted Internal Audit Committee to provide SOX audit security reviews.
Server Support Analyst 1997 to 2004
Supported System Management Server (SMS) and implemented desktop configuration management services, including inventory, software, and patch deployment. Lead team providing multi-tenancy, hosted BMC Marimba services.
Researched, designed, tested, and implemented Microsoft (MS) System Management Server 2003 (SMS) new operating system patching feature (Project: SMS 2003).
Researched, designed, tested, and implemented Microsoft (MS) System Management Server 2003 (SMS) new web-based reporting feature (Project: SMS 2003).
Researched, designed, tested, and implemented Microsoft (MS) System Management Server 2.0 (SMS) new software inventory feature (Project: SMS 2.0).
Researched, designed, tested, and implemented Microsoft (MS) System Management Server 2.0, 2003 (SMS) upgrades (Projects: SMS 2.0, SMS 2003).
Installed and supported SMS server hardware and operating system, achieving > 99% service availability.
Designed, sized, bare-metal installation, and configuration of Compaq (Intel), and IBM (Intel) server hardware.
Identified, and resolved multiple Compaq (Intel), and IBM (Intel) server hardware problems.
Created and deployed all application software packages for Y2K project, attaining 98% or higher success on all software deployment projects.
Created, implemented, and tested SMS/SCCM disaster recovery plans.
Developed, tested, implemented, and supported multiple Transact SQL (tsql), and vbscripts to transfer SMS 2.0 asset data from an England based customer via ftp over slow WAN link to an asset management server in Canada.
Stantec, Edmonton, AB
Financial Systems Consultant 1993 to 1997
Provided Financial Systems design, implementation, operational support database administration, data conversion, data recovery and accounting services for multiple clients.
Evaluation, design, implementation, and data conversions of accounting systems migrations for 75 clients.
Designed, sized, bare-metal installation, and configuration of Compaq (Intel, Alpha), and Intel server hardware.
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Stantec (Continued)
Completed accounting systems data migrations to Great Plains Dynamics (cTree, Btrieve, Microsoft SQL Server platforms) for multiple clients.
Developed, tested, implemented, and supported a Microsoft Access application that converted 12 data extracts into 4 Great Plains Dynamics data formats, and executed daily Great Plains Dynamics data imports for an Alberta Regional Health authority.
Created multiple financial accounting reports for multiple clients using Crystal Reports.
Created and implemented Great Plains Dynamics (accounting system) disaster recovery plans for multiple clients.
Designed client chart of accounts.
Balanced client chart of accounts, reconciled bank accounts and corrected financial transaction errors.
Client environments consisted of Windows NT 3.51/4.0, Novell 3.x/4.x, VAX, UNIX.
Obtained Microsoft Certified Systems Engineer (MCSE).
Obtained Great Plains Dynamics certification on SQL Server.
Obtained Microsoft SQL Server certification.
Presented accounting system features to prospective clients.
Assisted Marketing with pre-sales.
Assisted with the creation client implementation proposals.
Education
Business Administration Diploma, Southern Alberta Institute of Technology (SAIT), Calgary, AB
Database Administrator Certificate, Northern Alberta Institute of Technology (NAIT), Edmonton, AB
Database Reporting Tools Certificate, Northern Alberta Institute of Technology (NAIT), Edmonton, AB
Network Core+ Certificate, Northern Alberta Institute of Technology (NAIT), Edmonton, AB
Core Security+ Certificate, Northern Alberta Institute of Technology (NAIT), Edmonton, AB
System Security Certificate, Northern Alberta Institute of Technology (NAIT), Edmonton, AB
PC Service and Support Certificate, Northern Alberta Institute of Technology (NAIT), Edmonton, AB
Technical Skills
Platforms:
Windows (3.1, WFWG, 95, 98, ME, Vista, 7, 8, 8.1, 10, NT 3.51/4.0, 2000, 2003, 2008, 2012); Unix (Linux, Solaris); OSX; VMware (Workstation, Server, ESXi); Hyper-V
Applications:
SMS (1.2,2.0,2003); SCCM (2007,2012, CB); Flexera AppPortal; WSUS; IIS; DNS; DHCP; FTP; Wise Package Studio; SMS Installer, n-Tier Application Architecture, Crystal Reports
Scripting:
PowerShell; VBScript; Perl; batch; Unix shell
Databases:
MS SQL Server (4.21, 6.5, 7.0, 2000, 2005, 2008, 2012); SQL Reporting Services (2005, 2008, 2012)
Certifications:
Microsoft Certified Professional (MCP)
Volunteer Experience
Infinite Woofs Animal Rescue Society, Edmonton, AB
Volunteer
Foster rescue dogs, assist at events, and assist in fundraising activities.
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