Engineer Customer
Resume:
V. S. Arjun
Permanent Address:
R. S. Puram,
Coimbatore-641002.
Mobile: +91-994*******
*****.*********@*****.***
OBJECTIVE:
To succeed in an environment of growth and excellence and earn a job which provides me satisfaction and self-development and help me to achieve organizational goal. ORGANIZATIONAL EXPERIENCE:
1. Schneider Electric India Pvt. Ltd. (From June 2014 – Till March 2020) – as Customer Projects and Services (UPS Services)
ROLES & RESPONSIBILITIES:
Customer Site Performances
o Performs Sites Evaluation
o Trains Customer on Equipment operations and maintenance of UPS o Represent APC -MGE- Products in dealing with customer concerns
Diagnostics Work
o Responsible for identifying and reporting failure modes encountered when in the field. o Responsible for Product feedback reports
o UPS Servicing and maintenance
o Attend Break-fix Calls irrespective of time and place. Provide services when needed. o Been the residential service engineer of several VIP customers like Infosys, Intel etc.
Technical report Writing
o Determine the needs of end users of technical documentation o Work with technical staff to make product easier to use o Organize and write supporting technical documentation o Gather usability feedback from customers, technical teams o Revise documents as new issues arise
Performing several UPS Operations like:
o Online and offline Preventive maintenance
o UPS and Server racks installation and commissioning o Replacement of spare parts, batteries, LCM Parts. o Operations of LV circuit breakers
o Power quality analysis
o Testing of UPS, batteries, power supplies at customer place.
Work experience
o Have been working in Schneider Electric for the past 4.5 years. o Have experience in servicing MGE and APC make UPS models ranging from 20kVA to 500kVA models.
o Also have experience in APC server racks and SNMP networks, PDUs. o have received specific product trainings in UPS models like MGE GPW, G5000, G7000, APC Symmetra
SKILLS:
Hardware skills like Soldering, repair of equipment’s, diagnostics, etc.
Good knowledge about electronic/electrical components, knowledge about analogue/digital components/circuits understanding with analysis/trouble shooting skills
Good knowledge in usage/functionality of lab related equipment/instruments like Oscilloscopes, function generators, LCR meters, thermal & power analyzers, digital multi- meters etc.
Basic programming languages like C, C++, python
Install, Configure, Manage Windows Server Operating system
Trained in MGE and APC UPS products
Providing backend support for Linux, Windows operating systems
Expert in installation of OS Windows (2012 R2,2008 R2, 7, 8.1,10), Linux (Ubuntu, CentOS,)
Providing backend support for Linux, Windows operating systems.
Providing technical support for hardware/software configurations and application
Implementing, Configuring, Monitoring & Troubleshooting Network Connection Security and end user problems.
Managing the Hardware inventory of all the hardware is located in the Lab.
Knowledge on basics of LV circuit breakers like ACB, MCCB, MCB, RCCB
Good report writing skills and root cause analysis of failures
Can give innovative solutions in designs.
Good understanding of UPS functionality, trouble shooting, fault diagnosis, log files interpretation skills, knowledge about different components, characteristics & their usage in UPS systems.
Passionate team member, who can motivate individuals across different disciplines
Develop knowledge in UPS communication tools to down load data, upgrade FW, etc. EDUCATIONAL QUALIFICATION:
Jul 2011 to May 2014 Diploma in Electrical and Electronics Engineering 86%
PSG College of technology
And Polytechnic College
Jul 2010 to April 2011 SSLC
SHREE BALDEVDAS KIKANI VIDYAMANDIR higher
Secondary School,
Coimbatore 88.6%
State Board of Tamil Nadu
Personal Information
Name : V. S. Arjun
Date of Birth : 09-12-1994
Professional Experience : 5 years
Languages Known : English, Tamil, and Kannada
Marital Status : Single
Declaration
I hereby declare that all the details furnished above are true to the best of my knowledge
-V. S. Arjun
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