Joyce Jackson

Internship - City Hall Council Member Kelly Allen Gray

Arlington, TX 76014

adfaej@r.postjobfree.com 817-***-****

Professional with expertise in customer service, loss mitigation, collection, government affairs, sales, management and in customer. Excellent communicator with leadership qualities with analytical skills and a commitment to excellence with the ability to multi-task. Over seven years of supervisory. WORK EXPERIENCE

City Hall Council Member Kelly Allen Gray - January 2015 to Present Work in the presence of Kelly Allen Gray District #8 Council Member with Mayor pro tem Alderman and advisor of the Texas Black Association by offering scholarship, collaborating ideas for cities to advance. Duties include sales, email, advising of benefits. Work with all city council members by building a rapport with all city government leaders in the state of Texas. Loss Mitigation Specialist III / Loan Origination

JP Morgan Chase - Arlington, TX - June 2006 to November 2012

• Coordinated and executed the administrative support services for all FHA, Fannie Mae, Freddie Mac, VA, and conventional loans.

• Analyzed program requests and developed action plans to meet and exceed needs. Consulted with contractors, lessors, public officials, internal and external agency representatives to resolve problems and ensure service delivery in support of planning workouts such as modifications, repayment plans, and deed in lieu or short sales along with regional programs following government guidelines.

• Conducted onsite studies and analysis of operations in assigned regional office locations to collect data, determine trends, resolve problems and ensure compliance with building regulations, safety codes and other applicable facility standards. Loan Processor

Met-Life Mortgage - May 2010 to December 2010

• Provided front and back end collection giving workout options RPP / modification HAMP reviews, stats on modifications and short sell. Collected employment and income information, bank statements and monthly bills.

• Provided information to the attorneys with data information to postpone a deed in lieu, short sale and REO.

• Responsible for preparing mortgage application and other paperwork for delivery to the mortgage underwriter. Loss Mitigation Solicitor

Saxon Mortgage Corporation - February 2009 to November 2009

• Modified HAMP processing request from homeowners, provided repayment plan with HAMP stimulus package. Initiated contact with customers who have defaulted on their mortgage payments and the reason for the delinquency.

• Recommended and initiated loss mitigation options that were appropriate to the homeowners’ situation.

• Negotiated and formalized repayment arrangements with customers in foreclosure when appropriate, formulated terms of repayment and drafted repayment agreements with stipulations attached.

Loss Mitigation Solicitor

EMC Mortgage Corporation - Lewisville, TX - March 2003 to February 2008

• Communicated with attorneys on loss mitigation efforts and payment arrangements.

• Recommended and initiated loss mitigation options that were appropriate to the homeowners’ financial situation.

• Negotiated with lenders to make changes to loan agreements and prevent foreclosure to the homeowner(s). Collection Analyst

Countrywide Mortgage - August 2004 to September 2005

• Analyzed credit data and financial statements of individuals or firms to determine the degree of risk involved in extending credit or lending money. Prepared reports with credit information for use in decision making. Joyce Jackson / Resume / Pg. 1 Education:

Polytechnic Senior High School

Fort Worth, TX 76105

Computer Skills:

Proficient in Windows and MS Office Suite (Word, Excel, Power Point, Outlook)