Social Media Customer Service

WALEED AKHTAR

***** ****** ***** **, *******, VA · 703-***-****

******@*****.****.*** · http://www.linkedin.com/in/waakhtar https://github.com/waakhtar/

I am an aspiring professional, and a hardworking, reliable, and punctual worker who is looking for a real challenge to improve my skills and further my career.

EXPERIENCE

MAY 2015 - PRESENT

SERVER ASSISTANT, LONGHORN STEAKHOUSE

I worked in a fast-paced restaurant, specializing in customer service.

Maintained the restaurant in orderly fashion.

Assist team members if necessary.

Take To Go orders

Train new hires.

OCTOBER 2017 – JUNE 2019

HOST, CLYDE’S RESTAURANT GROUP

I worked in a fast-paced restaurant, specializing in customer service.

Maintained the restaurant in a orderly fashion.

Assist team members if necessary.

Train new hires.

MAY 2014 – MAY 2015

Front End Associate, giant foods

Worked in a fast-paced customer service environment

Created optimal customer experience

Maintained and organized store to assure customer satisfaction

Assisted shoppers to find desire item

EDUCATION

JUNE 2004 – JUNE 2008

Diploma, HERNDON HIGH SCHOOL

Received my high school diploma for the class of 2008

JUNE 2008

Associate Degree, northern Virginia community college

In progress of my associate degree in General Studies and Information Technology.

SKILLS

Proficient in O365

Proficient with Active Directory

Proficient in WAN/LAN/Wifi technologies

Video conferencing fundamentals

Proficient in networking/core technologies

Effect communication skills

Strong customer service skills

PC & Mac Troubleshooting experience

Excellent teamwork and interpersonal skills

Proficient in Windows/Mac operating systems

Proficient in Windows OS installation and configuration

Proficient in HTML/CSS

Strong organizational skills

Willing to work in a setting that requires a shift schedule to support 24/7 operations

Proficient in Social Media platforms

Experience in troubleshooting computer hardware and software

Able to obtain a Public Trust clearance

Experience with ticketing systems

Contact this candidate