Quality Improvement, Process Improvement, Operations

BINDI A. PATEL

Healthcare Professional, MHA

***********@*****.*** https://www.linkedin.com/in/bindi-patel-uwmha/ 812-***-**** EDUCATION

Master of Health Administration - University of Washington 9/2018 – 6/2020 Seattle, WA Bachelor of Science - University of Cincinnati 8/2013 – 10/2016 Cincinnati, OH Patient Care Assistant Certification - Great Oaks Health Profession Academy 5/2015 – 6/2015 Cincinnati, OH PROFESSIONAL EXPERIENCE

Strategy & Business Development Graduate Intern - Premera Blue Cross 11/2019 – 1/2020 Mountlake Terrace, WA

• Developed business plan of home-grown insurance plan, OptiFlex, resulting in regional and national expansion by increasing value add for purchasers

• Defined and prioritized new initiatives and market opportunities for Senior Leadership Team to increase 10% annual profit margin Compliance Administrative Intern - University of Washington (UW) Medicine 6/2019 – 9/2019 Seattle, WA

• Revised the Patient and Information Privacy Audit Plan resulting in increased capture of privacy/HIPAA violations

• Conducted an open payment review of individuals receiving over $100,000 to identify conflict-of-interest compliance issues

• Reviewed current compliance department procedures for UW Physicians and UW Medicine and provided leadership actionable recommendations to improve outcomes

Patient Care Assistant (PCA) & Monitor Tech (MT) - Cincinnati Children’s Hospital Medical Center 7/2015 – 8/2018 Cincinnati, OH

• Assisted RNs/Respiratory Therapists (RTs) on 24-bed TCC unit with tracheostomy care, turns, changes, and vitals resulting in high quality patient care.

• Incorporated communication protocol with staff about management, care continuum, implementation, and improvement resulting in standardized communication platform

• Integrated process improvement methodology for new hire PCA/MTs, resulting in improved on-site orientation as member of Preceptor Committee.

Undergraduate Researcher - University of Cincinnati Medical School 6/2017 – 8/2017 Cincinnati, OH

• Facilitated research goal of displaying all SUB & PAR tissue glands highly expressing the viral genes at Miller lab CONSULTING PROJECTS

Strategy Consultant – Multicare Behavior Health Network 4/2019 – 6/2019 Tacoma, WA

• Developed and analyzed a behavioral health clinician productivity survey dependent on weekly tasks to increase productivity by 20%

• Integrated change management and cultural differences of a newly acquired organization Project Management Consultant – Seattle Children’s Hospital Department of Orthodontics 1/2019 – 3/2019 Seattle, WA

• Developed new process for pediatric patients needing to be screened for alveolar bone grafts resulting increased patient appointments

• Created project charter, work breakdown structure, stakeholder analysis, and risk analysis for leadership team

• Implemented new imaging and scheduling process to decrease costs for patients and decrease waste for craniofacial staff LEADERSHIP EXPERIENCE

Graduation Committee Chair – University of Washington MHA Program 10/2019 – 6/2020 Seattle, WA

• Planned event with 300+ attendees, $9000+ budget, and various student body and faculty stakeholders

• Managed and coordinated internal resources and external vendors MHA Admissions Review Committee – University of Washington MHA Program 1/2020 - 2/2020 Seattle, WA

• Reviewed 17 candidate’s applications to determine if they are well-rounded, team focused, highly focused individuals to be accepted in UW MHA program to further their careers as healthcare executives CERTIFICATION AND SKILLS

VOLUNTEER EXPERIENCE

IHI Open School Basic Certificate in Quality & Safety • Microsoft Office Suite • EPIC • PCA Certification • CPR Certified • Hindi Language • Gujarati Language • Tableau Habitat for Humanity • Providence O’ Christmas Tree Gala • Health Point Gala • BAPS Walkathon • Member at BAP

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