Customer Care Web Developer

P

SUMMARY : Looking forward to an opportunity where I can utilize my experience, knowledge and skills in contributing effectively to success of the organization and also further improve my personal skills.

PROFESSIONAL EXPERIENCE

EXL Services.com Pvt Ltd., Pune - Customer Care Executive (May’19 – Sep’19)

Provided ERS Support for Allstate US customers by providing for Emergency Roadside Services assistance.

Wipro Ltd., Pune - Senior Officer (Jan’18 – May’18)

Provided technical support for Telstra Australia customers by resolving technical issue for dial up connection for home.

Identified and solved technical issues with a variety of diagnostics tools.

Helped customers for dial up connection from setup(booking technician appointment) to installation of router and modem.

Concentrix IBM Daksh Services Pvt Ltd., Pune - Practitioner (Apr’17 – Dec’17)

Handling hardware and networking related queries.

Troubleshooting apal and apex (point of sale applications)

Performance check and troubleshooting Wi-Fi with Knowledge base support articles.

Printer installation and troubleshooting (Laser & Label printers).

Handling Chat Support Portal using Bombgar remote assistance tool. Remote desktop troubleshooting of store servers using RDP (STORE VIEW)

EDUCATION QUALIFICATION

Post Graduation Diploma

Currently Pursuing PG Program in Software Engineering (Java Specialization) from NIIT

Graduation (May’10 – May’13)

Completed Bachelor of Science(Information Technology) from Swami Vivekanand College Mumabi, in First Class with 61.94%

Additional Certificate (May’08 – Sep’10)

Advanced Diploma in 3D Animation and Visual Effect(AD3D+) from Maya Academy of Advance Cinematic (MAAC), Indore

High School

HSC from The Emerald Heights International School, Indore in 2007-08 with aggregate of 66.4%.

SSC from The Emerald Heights International School, Indore in 2005-06 with aggregate of 75.2%.

Accomplishments (Jul’20 - Present)

Completed Java Programming Master class for Software Developers, Udemy certified

Completed Complete Web Developer Course, Udemy certified

INDU CHANDWANI

Mobile # +91 – 960**-*****

Email : ************@*****.***

Location : Pune

GitHub : github.com/exuberent025

Address :

Survey # 29, Ward #6, Anand Nagar

Keshav Nagar, Mundhwa

Near KRB Engineering Workshop

Pune – 411036

PROGRAMMING LANGUAGES

Frond End : HTML, CSS, JavaScript, JQuery, PHP, Wordpress, Bootstrap.

Back End : JAVA, Python, C++, C

Database : MySQL.

DEVELOPMENT TOOLS

IntelliJ IDEA, Brackets, PyCharm, Eclipse IDE, NetBeans, Notepad++

SOFTWARE TOOLS

ITSM Tools : BMC Remedy, Service Now, Fresh Service

Remote Assistance Tools : TeamViewer, Bombgar, LogMeIn Rescue Console, Cisco WebEx.

Other Technologies : Computer hardware and Networking, Active Directory, Siebel, Oracle, AS400, Office 365, Agent Work Bench, FirePond, Salesforce, SAP, MUP, ERMS, EXploris.

StereoD Tools : Nuke, Fusion, Maya, Max, RealFlow, Houndini.

LANGUAGE KNOWN :

English, French, Hindi.

ACHIEVEMENT :

Awarded Best in Computer Science by The Emerald Heights International School

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