Customer Service Manager

Carolina Vides

Irving, TX ***** 469-***-**** ******.****@*****.*** www.linkedin.com/in/carolina-vides-14853b1b1

OBJECTIVE

A determine person, striving for success and achievements with great customer service and good communication skills in both English and Spanish languages. A natural leader who can teach a team and/or people, someone who is always stepping up to the plate and finishing a project. Great with people, very helpful, multi-tasking and well organized.

EDUCATION

University of Houston, College Of Education, Houston, TX. Fall 2017-May 2020

Bachelor of Science in Health, GPA: 3.0/4.0

Graduated: Spring 2020

VOLUUNTER

Sunday School Teacher, Fuente De Vida, Irving, TX May 2013-Present

•Study weekly curriculum and prepare for each Sunday class.

•Prepare crafts for the children.

•Teach children the importance of the bible and God.

EXPERIENCE

Behavioral Health Advocate

Legacy Community Health Clinic, Houston, TX December 2019-May 2020

•Conduct Assessments and/or make referrals that are culturally appropriate.

•Identify community coalitions/groups that advocate for patient systems.

•Assist clinic systems in identifying eligibility for social programs.

Support Receptionist

Jefferson Dental Clinic, Irving, TX March 2015-July 2017

•Increased understanding of customer service practices.

•Scheduling patients for upcoming services.

•Check-in and check-out patients.

Cashier and Trainer

Chick-Fil-A at Centreport, Fort Worth, TX May 2013-October 2016

•Developed customer service skills.

•Operate POS cash register.

•Manager for the morning and night shifts.

•Trained new upcoming employees in all front of the house areas.

SKILLS

Fluent in Spanish Computer Skills Microsoft Office & Word

CPR and BALS Certified

ServeSafe Certified

CITI Certified

CHW Certified

HONORS

•Dean’s List

ACTIVITIES

Lambda Theta Alpha Latin Sorority, Incorporated. -President April 2018-Present

The National Society of Leadership and Success May 2020-Present

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