Manager Branch

SINTHATHURAI SELASTIN

*** *** *****, *****, ** H*N 1B4 – 438-***-**** / 438-***-**** - ********@*****.*** Fluent in English, authorised to work any Employer in Canada, willing to work/move any part of the Country.

Professional

Summary

Skills

Education

Dedicated highly motivated Retail Banking and Finance professional offering significant experience in Sales, Customer Service and Team Support. Proven interpersonal communication and multitasking skills. Adaptable team player recognized for his willingness to learn and teach newly acquired skills.

• Teamwork

• Quick Learner

• Ability to do multitask

• Customer service and Communication

• Attention to detail

• Organizational skills

• Problem Solving

• Staff management, motivation, and team building. BBA- Bachelor of Business Administration

Field of study – Management and Accountancy

1995/2000

Eastern University of Sri Lanka.

CBA- Certified Business Accountant

Field of study – Bookkeeping and Auditing

1998/2001

The Institute of Chartered Accountants of Sri Lanka, Colombo, Sri Lanka. MBA- Master of Business Administration (Reading)

Under research work - Research work under title “The Impact of CRM in Banking Performance”

Field of study – Management and Accountancy

South Eastern University of Sri Lanka.

Experience

Bank Branch Manager

Pan Asia Bank plc, Batticaloa, Eastern, Sri Lanka. 2010 / 2019

Main Role / JD summary

• Actively participated in business development and staff management

• Created a positive sales and service environment through employee clarity, simplicity, and guidance to customers.

• Developed and managed branch marketing plan to meet branch targets.

• Enhanced market presence by creating solid community partnerships.

• Ensured the highest levels of employee performance and customer service through coordinated staff recruitment and training efforts.

• Expanded customer base and increased branch profitability.

• Facilitated the delivery of financial products and services to diverse clientele.

Assistant Branch Manager / Operation Manager

Sampath Bank plc, Batticaloa, Sri Lanka.

February 2008- December 2010

Main Role / JD summary

• Accepted and processed customer payments in cash, credit cards and checks checking for validity.

• Acknowledge customer issues and resolved their problems quickly and efficiently.

• Assisted clients in understanding their available options and helped them select the right service plans for their needs.

• Identified prospective customers through use of business directions, conferences, trade shows and by following existing clients’ leads.

• Conducted market research to learn of current trends and to perform sales activities accordingly.

• Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them. Credit Officer / Credit in charge

Seylan Bank plc, Batticaloa, Eastern, Sri Lanka.

August 2004- February2008

Main Role / JD summary

• Accepted and processed customer payments in cash, credit cards and checks, checking for validity.

• Acknowledged customers issues and resolved their problems quickly and efficiently.

• Denied or approval loan applications based on evidence of credit qualifications.

• Developed a database of qualified leads through networking, emails, cold calls and referrals.

• Ensured loan applications contained supporting documentation and required information.

Bookkeeper / Accountant

The Finance Company plc

2002 to 2004

Main Role / JD summary

• Preparing financial statement for branch

• Monitoring loan & Finance collection

• Monitoring cash flows

• Reconcile the bank accounts

Special Training

& Workshop

attended

• Borrower Risk rating – 04/2019

• Training on Social and Environment Management System - 02/2019

• The Seminar on New Foreign Exchange act No 12 of 2017 and regulations- 04/2018

• The Seminar on New Foreign Exchange act No 12 of 2017 and regulations 04/2018

• High Performance Leadership Development Program – 05/2017 & 05/2018

• Customer Relationship Management & Cross Selling – 05/2017

• High Performance Leadership 04/2017

• Training Program on Legal Aspects of Credit- 02/2017

• of Non-Performing Advances & Revival of Sick businesses 01/2017

• Branch Operations and Law related to Branch Banking 05/2016

• Residential Workshop on - Communication Skills, Leadership Skills University of Malaya – Malaysia - 02/2016

• Programme on Customer Relationship Management in Banking – National Institute of Bank Management India – 12/2016

• Exchange Control & International Trade Finance -05/2016

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