Office 365 Support Engineer

SHELLA MAY CARPIO DEOMAMPO

O*** Administrator

Phone: +639*********/+639********* Email: ****************@*****.*** Experienced and accomplished Microsoft Certified Professional and a dedicated Support Analyst for software troubleshooting and customer support.

• Microsoft Certified Professional

• 3+ years hands-on experience with Office 365 services technical troubleshooting through Modern Support

• Expert with the navigation and settings of all the Office 365 Services (Office 365 Admin Portal and Admin Centers, Billing, SharePoint Online, Outlook Web App, OneNote, OneDrive for Business, Office 365 Applications, etc.)

• Knowledgeable with Microsoft provided tools for ticketing and Commerce

• Exchange Online (mailbox management, mail flow, rules, migration, policies, archiving)

• SharePoint Online and OneDrive for Business (synchronization management, permissions, policies)

• Microsoft 365 Applications troubleshooting (activation and installation for Windows, Mac and servers, Outlook setup and synchronization)

• Office 365 Billing and Commerce

• Management and troubleshooting enterprise Active Directory and synchronization to Office 365

• Azure Active Directory

• Security and Compliance (Policies and eDiscovery)

• Experienced with PowerShell scripting

• Great communication and interpersonal skills

• Great analytical skills

Application Support Analyst/Office 365 Support Ambassador ACCENTURE, INC.

June 2019 – Present

• Provided 24/7 worldwide technical support for Office 365 Administrators of small to mid-size businesses while providing excellent customer service support

• Maintained detailed technical documentation for each case closed

• Analyzed business needs to provide the best solution for the customers Application Support Associate/Office 365 Support Ambassador ACCENTURE, INC.

May 2017 – June 2019

Bachelor of Science in Information Technology

Polytechnic University of the Philippines – Sto. Tomas Batangas Branch Academic Excellence Awardee

June 2013 – April 2017

Rustom Cleto

Adv App/Cloud Support & Engineer Associate Manager Accenture, Inc,

+639**********

Krishna Cruz

Cloud Technical Support Senior Analyst

Accenture, Inc.

+639*********

SUMMARY

SKILLS

EDUCATION

EXPERIENCE

PROFESSIONAL REFERENCE

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