Staff Support

EBRAHIM KUNJU SUDHEER

P.O.BOX *****, DUBAI, UAE

MOB NO. 050-*******

[e-mail ] *************@*****.**.**

Objectives:

Assignment in Administration / Operation & Transportation / for high growth oriented.

Profile:

Valuable experience in high growth starts up and turn around situation in cause related or cultural service organization.

Years of experience in administration, operation and transportation in Travel & Tourism industry with high degree of exposure in Inbound Leisure Travel & Tourism Market.

Proficient in setting up Business Operation, devising and implementing business strategies for expanding market share and achieving business targets.

Experience in total customer satisfaction by providing quality service.

Effective transportation solutions.

Experience in handling the problems, complaints both by the employee and customers.

A good leader with multi functions handlings, excellent communication coordination and management skills.

Coordinate in diverse constituencies.

Motivate and lead all levels to operate toward the organization.

Handling emergencies and crisis.

Ability to work on long extended hours and to travel when needed.

Familiar with work ethics and values and adaptable in different social working environments.

VOYAGE TOURS LLC.

DUBAI,UAE

Position: Operations Supervisor

November 2012 to Till Date

Direct activities related to dispatching, routing, and tracking transportation vehicles

Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements

Direct investigations to verify and resolve customer complaints

Serve as contact person for all staff

Implement schedule and policy changes

Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives

Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, and government regulations

Monitor spending to ensure that expenses are consistent with approved budgets

Direct and coordinate, through subordinates, activities of operations department in order to obtain use of facilities, and human resources

Direct activities of staff performing repairs and maintenance to equipment, vehicles, and facilities

Prepare management recommendations, such as proposed fee and tariff increases or schedule changes

Provide administrative and technical assistance to those receiving transportation-related grants

Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning

Manage and increase the effectiveness and efficiency of Support Services through improvements to each function as well as coordination and communication between support and business functions

Play a significant role in long-term planning, including an initiative geared toward operational excellence

Also arranging transportation for the FIT Tours like Dubai City Tour, Sharjah Ajman Tours, East Coast Tours, Abu Dhabi and Al Ain Tour.

Also hiring drivers with cars from Rent A Cars mostly in the busy season.

PLANET TRAVEL AND TOURS LLC

DUBAI, UAE

Position: Fleet & Operation Coordinator:

July 2007 to October 2012

Carefully studying the operation and transportation needs of the company and planning for the future transportation and operational activities.

Arranging vehicles and drivers for USO American Navy from Jabel Ali and Al Dhafra Abu Dhabi with full security for different site seeing tours, fishing tours and Dhow cruise.

Arrangement of transportation for daily arrivals and departure Transfers for the company inbound guest.

Assigning each driver their daily duty and making the smooth schedule for them.

Also handling the Groups and their coming day’s transportation and leisure activities.

Making good coordination in between the Operation, Group Department and the Transportation Department.

Sending the details of Arrival and Departure Transfers to the hotels and creation of the good and smooth arrangement of transportation by all five stars and below hotels.

Also hiring drivers with cars from Rent A Cars mostly in the busy season.

Also arranging transportation for the FIT Tours like Dubai City Tour, Sharjah Ajman Tours, East Coast Tours, Abu Dhabi and Al Ain Tour.

INTER AMERICAN RENT A CAR

ABUDHABI, UAE

Position: Fleet Coordinator

August 2003 Till July 2007

Started all the set up of the rent a car from the start and controlling all the business activities of the company.

Studying the market opportunities and planning according to that and increasing the fleet and good drivers.

Having contact with the Tourism Companies outsourcing the business and providing good services for the customer satisfaction.

Arranging meetings with companies and negotiating the rates and signing contracts with them for the future business activities.

Arranging transport for the arrivals, Departures and City tours for our contractors and providing high standard of services.

Coordinating with staff and motivating them and facilitating them for achieving the company goals.

Duties and responsibilities to prepare worksheet and controlling drivers for daily scheduled arrivals and departures from Abu Dhabi and Dubai Airports for different Oil companies like Bechtel Middle East,Petrofac, Adma Opco.

KINGS RENT A CAR

ABUDHABI, UAE

Position : Supervisor

August 2000 – March 2003

Working as Chauffeur Supervisor for the inbound and outbound passenger from Abudhabi Airport and Dubai Airport for different companies like Halliburton,Ericsson Telecommunications, National Drilling Company, Air India.

MODERN EMIRATES HEAVY CRANE

DUBAI, UAE

Postion : Salesman & Building Material Incharge

September 1997 – April 2000

Worked as Salesman for Tower Cranes, Mobile Cranes, Generators,Showels,Forklifts and supervising the maintenance staff compose of erectors,plumbers, electricians, painter and laborers in their daily routine job.

Business Development / marketing Skill:

Setting up new business operation, providing infrastructure and facilitate for efficiency carrying out the routine activities and achieving the target.

Organizing road shows and promotion campaigns for customers and tourism agents.

Analyzing market change assist the business heads in making business plans.

Making the business research finding new plans and strategies, analyzing the market keeping good relation with the sub contractors and agents.

Keeping an eye on the competitors and bringing renovation and perfection in our strategies.

Operation Skills:

Acting as interface in between various branches and the branch heads providing them with all the support necessary for the efficient carrying out the routine operations.

Oversaw all the aspect of tours operations that include managing guest relation, generating the business in terms of renting the vehicles and by conducting event coordination activities.

Managed and maintained excellent support with suppliers in order to facilitate contracting and negotiation, and to keep a good and smooth relation.

Computer Skills:

Good knowledge in MS word, Excel, power point and Internet Applications

Education:

All India Secondary School Graduated in 1987

Some College

Personal Details:

Date of Birth : 29th April 1972

Passport No : J 6438108

Driving License : Valid UAE Driving License(3,5,6)

Marital Status : Married

Nationality : Indian

Visa Status : Employment Visa

Languages known: English,Urdu,Hindi,Arabic,Malayalam&Tamil(Speak,Read,Write)

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