Customer Relation Officer

Annie Ton

Customer Relation Professional

*** ******* ****, #**-**, 238863, Singapore

+65 9370 0685 · **************@*****.***

Connect with me on

LinkedIn!

Date of birth

September 14, 1995

Nationality

Vietnamese

Skills

Public Speaking

Customer Relations

Computer Skills

Creative Problem Solving

Effective Time Management

Languages

English

Vietnamese

Hobbies

Playing Music, Dancing,

Singing

Profile

Dynamic and motivated professional with a background in customer service and digital marketing. I strongly see the value in generating and building relationships. Skilled in actively contributing to cross-functional teams, and demonstrating exceptional communication skills. Adaptable and transformational individual with an ability to work both with a team and independently, and developing opportunities that further establish organisational goals. Education

Bachelor of Information System Management, Business Administrator Faculty, Van Lang University, Ho Chi Minh City, Vietnam October 2013 — July 2017

Vietnamese Students’ Association of the Class K19QISM, Faculty of Business Administration, Van Lang University Ho Chi Minh City Main responsibilities:

- Coordinating with the communist youth union to organize practical academic as well as entertainment activities for students.

Certificate of IISM, RE, Carnegie Mellon University, Ho Chi Minh City, Vietnam

January 2014 — December 2014

Employment History

Customer Relation Officer, The Hour Glass Limited, Singapore March 2019 — Present

Main responsibilities:

• Be the face of The Hour Glass; warmly welcome customers who walk-in to the boutique

• Supporting Sale Consultants in providing excellent service to our clients accordingly to the company's vision and objective

• Ensure customer satisfaction post-sale, and creating a memorable shopping experience for the customer

• Effectively participated in cross-team strategic efforts to achieve optimal goals

• Maintained meticulous work logs and notified supervisors of progress and setbacks

• Effectively supported various company initiatives with a range of timelines

• Worked in collaboration with other team members to achieve success Marketing & Customer Service Executive, Engine Themes Technology, Ho Chi Minh City, Vietnam

March 2018 — February 2019

Main responsibilities:

• Extending high level of customer support in regards to CMS related content; themes and plugins issues by employing various means - Email, Facebook, and Themesforest

• Envisioning creative content management, design concept plans, content direction and ideas for a variety of blog posts, articles, social media posts and/or user guides

• Charged with content management of various social media platforms such as - Facebook, Twitter, EngineThemes blog and creating user guide documentation

• Worked well independently and on a team to solve problems

• Fostered Information and Communication Technologies in teams

• Effectively supported various company initiatives with a range of timelines

• Enthusiastically performed tasks that were outside of my job description Marketing & Customer Service Executive, Young World Technology, Ho Chi Minh City, Vietnam

April 2017 — March 2018

Main responsibilities:

• Content management for marketing purposes

• Content marketing using Facebook and Instagram

• Supporting Customers with mobile application and delivery/product issues

• Creating support templates, workflows and policy

• Worked with these stores and applications using Shopify CMS

• Shopify Apps: Ali Reviews, Real Time Visitor, Shipping Information

• Shopify Stores: Lotus Prayer, FBCoolGadgets.

Extra-curricular activities

MC Team Leader/Content Team Member, FBA English Club, Ho Chi Minh City, Vietnam

November 2013 — November 2016

• Participate in planning and organizing weekly events

• Preparing script for the overall programs and leading sections Trainer/Coordinator, QTKD Dance Team, Ho Chi Minh City, Vietnam August 2013 — November 2016

• Organize weekly events and training schedule

• Selection of appropriate dance with members's ability. Team Member, VLU VOCALS, Ho Chi Minh City, Vietnam September 2013 — November 2016

References

Nicodemus Gan from Eventionapp, App Task Group Limited

+65 8870 1780 · *******@***********.***

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